Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)

Forums › TiVo › Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)

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#1028931 22-Apr-2014 08:42

Now that we are being metered again, I'm actually quite curious to see how much our recently acquired NetFlix habit bites into our data allowance.

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old3eyes

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#1028939 22-Apr-2014 08:53

rugrat: Not complaining about being metered. Complaining about a broken agreement, and I don't have it now but also from memory said would be notified in letter from telecom.

I'll look at options if find I go over 40 gigs. Happy with speed and reliabity from telecom, so don't know what the risk is in changing.

For Fs sake folks . Do you expect a free lunch forever?? I have a TiVo and it's never been unmetered . I have a 150 Gig plan and even with QuickFlix I don't use more that 60 ~ 70gig / month. Stop whining and increase your cap..

Regards,

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#1028941 22-Apr-2014 08:56

old3eyes:
rugrat: Not complaining about being metered. Complaining about a broken agreement, and I don't have it now but also from memory said would be notified in letter from telecom.

I'll look at options if find I go over 40 gigs. Happy with speed and reliabity from telecom, so don't know what the risk is in changing.

For Fs sake folks . Do you expect a free lunch forever?? I have a TiVo and it's never been unmetered . I have a 150 Gig plan and even with QuickFlix I don't use more that 60 ~ 70gig / month. Stop whining and increase your cap..

Attacking others is uncool.

Not compiling about the lack of free lunch as you put it but the poor service of not advising, you maybe happy with arrogant we don't care attitude from those i give my hard earned but I do not I expect a higher standard.

scuwp

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#1028951 22-Apr-2014 09:05

Well, after about 40 minutes on the phone, and 5 different people, including the TiVo 'specialists', couldn't get any sort of firm answer from Telecom, other than to confirm on our line that metering is indeed active. They are supposedly going to get back to me......waiting.....

As pointed out this may be a test, a mistake or anything. It would be nice to have it officially confirmed either way.

As Quickflix replaced Caspa...doesn't that make Quickflix data unmetered under the 'promoted' TiVo offer?

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code

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#1028952 22-Apr-2014 09:07

Never got any notice about the meter being turned back on as they said they would and then woke up this morning to to find 2 usage alert emails and my broadband connection throttled.

No idea how much data that family have been using as we have not been able to check the meter since it was turned off for the Tivo issue.

If I had had some warning it would have changed to the 500Gb plan a week ago. Now I have to wait to get a plan changed pushed through and the misses an kids are at home complaining cos we have been throttled.

It's not about the loss of uncapped usage but about the lack of notification and now the hassle it has caused during the kids holidays.

Already raised a ticket with telecom to see if they would un-throttle for the rest of the month as they did not provided notification like they said they would. Not holding out much hope tho.

old3eyes

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#1028985 22-Apr-2014 09:37

scuwp: Well, after about 40 minutes on the phone, and 5 different people, including the TiVo 'specialists', couldn't get any sort of firm answer from Telecom, other than to confirm on our line that metering is indeed active. They are supposedly going to get back to me......waiting.....

As pointed out this may be a test, a mistake or anything. It would be nice to have it officially confirmed either way.

As Quickflix replaced Caspa...doesn't that make Quickflix data unmetered under the 'promoted' TiVo offer?

It says on the TiVo Quickflix page "Charges for data usage by your Internet Service Provider (ISP) are not included or covered by Quickflix. You should consult with your ISP if you have any questions regarding your data usage. Read more here."

I seem to remember TiVo saying that all QuickFlix data was metered when I got the email from them saying that Caspa was closing and they were going with QuickFlix..

Edit. I see on This Tivo page Unmetering That Telecom EPG and software updates are still unmetered..

Regards,

Old3eyes

Peteriv

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#1028994 22-Apr-2014 09:54

I see on This Tivo page Unmetering That Telecom EPG and software updates are still unmetered..

Now that metering has started again, is anyone able to test or confirm whether the EPG and software updates are indeed unmetered?

Although the usage for the EPG and software updates might not amount to much, I would assume Telecom would still be contractually obliged to honour those terms.

NonprayingMantis

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#1028996 22-Apr-2014 09:58

Peteriv:
I see on This Tivo page Unmetering That Telecom EPG and software updates are still unmetered..

Now that metering has started again, is anyone able to test or confirm whether the EPG and software updates are indeed unmetered?

Although the usage for the EPG and software updates might not amount to much, I would assume Telecom would still be contractually obliged to honour those terms.

I'm sure if it comes down to it, Telecom would be happy to refund the 20c overage charge (I think it would be less than that actually) to any customer who's EPG data takes them over their cap.

that is, if anybody cares enough about that to actually demand the refund. seems a bit petty to me.

I would imagine also that, like most of the ISP terms, they can vary them if they want to. So they could quite easily change those terms anyway. (with appropriate notice!)

rugrat

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#1029031 22-Apr-2014 11:07

freitasm:
rugrat: Not complaining about being metered. Complaining about a broken agreement, and I don't have it now but also from memory said would be notified in letter from telecom.

I'll look at options if find I go over 40 gigs. Happy with speed and reliabity from telecom, so don't know what the risk is in changing.

If you are happy with speed and reliability and after having unmetered service for years, why bother changing?

On it's own I wouldn't change. Just I'm unhappy with some business decisons telecom is making lately. Don't want to argue it as I know there's heaps of people that agree with telecoms credit card decision, but at the end of the day that really irrks me.
Will probably have to go to higher plan so will cost more.

I joined mytelecom, to save $1.50 and then when checked usuage see new bill today issued as well. No email in my in box about it, so if I hadn't checked usage, wouldn't even know had bill, and might have missed paying it. It's a gmail account and I find it reliable, nothing in spam from telecom so hasn't gone there.

Thinking looking at big pipe, think they'll meet my needs more, don't need phone line.

Peteriv

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#1029065 22-Apr-2014 12:13

scuwp: Well, after about 40 minutes on the phone, and 5 different people, including the TiVo 'specialists', couldn't get any sort of firm answer from Telecom, other than to confirm on our line that metering is indeed active. They are supposedly going to get back to me......waiting.....

As pointed out this may be a test, a mistake or anything. It would be nice to have it officially confirmed either way.

Due to Telecom's frontline staff apparently not knowing anything about this beforehand, along with the lack of advance notice to their customers, it now seems more likely that the metering could be an unintentional side effect due to some system upgrade at Telecom's end which may have occured over the weekend. Hopefully their frontline staff are escalating this issue internally to the appropriate channels and not just fobbing us off. I guess the more people who call up to complain about this the more inclined they will be to address this issue properly and give us an official answer.

dclegg

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#1029066 22-Apr-2014 12:15

sbiddle: I assume every single person on here complaining still has their Tivo and uses it?

Not that I'm complaining (because I'm not; it was a great gift horse while we had it), but we have rarely used our Tivo. We were told the unmetering was due to line work in our area, and weren't informed it was because we have a Tivo.

loceff13

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#1029067 22-Apr-2014 12:16

michaelmurfy: Honestly guys, with data caps getting larger / unlimited these days you shouldn't be complaining, you've had unlimited broadband for years and are likely on the lowest plan because of this. No, it was not permanent but I would wait for an official word from one of the Telecom reps before jumping the gun fully. Complaining that you've had unlimited broadband for all these years (when really, it was a billing fault that caused this) when you signed up for TiVo with free unlimited TiVo traffic (and not unlimited broadband) is just childish.

If the problem has been fixed just raise your cap, simple as that. You've got more than you signed up for and it had to all come to an end eventually.

I'm more worried about bill shock for those involved and until now we have had no way(other than third party software or decent modems) to monitor our data use. It's not so much of an issue for those on the 150GB plans prior but those on the 40GB explorer(?) etc might be caught out.

sbiddle: I assume every single person on here complaining still has their Tivo and uses it?

I do and it's on recording stuff every day, no issues compared to some of the dishtv ones my family got. Got the extended warranty on top so we have either 5 years of repair or replacement for a really solid unit. I guess when it dies it's replaced with something equivalent.

code: Never got any notice about the meter being turned back on as they said they would and then woke up this morning to to find 2 usage alert emails and my broadband connection throttled.

No idea how much data that family have been using as we have not been able to check the meter since it was turned off for the Tivo issue.

If I had had some warning it would have changed to the 500Gb plan a week ago. Now I have to wait to get a plan changed pushed through and the misses an kids are at home complaining cos we have been throttled.

It's not about the loss of uncapped usage but about the lack of notification and now the hassle it has caused during the kids holidays.

Already raised a ticket with telecom to see if they would un-throttle for the rest of the month as they did not provided notification like they said they would. Not holding out much hope tho.

How low is your datacap? I got caught out as well having already done 13GB before seeing this thread but I'm not in the situation where I will use my 150GB a month I think.

Spong

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#1029068 22-Apr-2014 12:17

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

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#1029079 22-Apr-2014 12:30

According to my Gargoyle router, my Tivo only uses about 50-70MB per month. No caspa/pay per view - just EPG and remote scheduling.
Interestingly - the upload over total usage percent does vary a bit, some months its nearly 40-50% of total usage.

Always sat on the 500GB plan since it came out so I'm not going to lose any sleep over resuming metering or the Tivo traffic.

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michaelmurfy

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#1029080 22-Apr-2014 12:33

Peteriv:
I see on This Tivo page Unmetering That Telecom EPG and software updates are still unmetered..

Now that metering has started again, is anyone able to test or confirm whether the EPG and software updates are indeed unmetered?

Although the usage for the EPG and software updates might not amount to much, I would assume Telecom would still be contractually obliged to honour those terms.

The biggest data cap back then was 40gb - that same plan now is 500gb. I don't feel it even matters now.

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