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#143627 21-Apr-2014 21:10
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I logged into 'My Telecom' tonight to check my bill and noticed that my broadband usage meter has unexpectedly started showing usage as of 21/04/14.   However, I was under the impression that this was not supposed to happen without first receiving an official prenotification letter from Telecom well in advance as stated in their previous letter (which I received during the FIPD to BBA migration period where existing FIPD TiVo customers would be unmetered once they were migrated to BBA).  I have not received this secondary letter, and when I called up the Telecom broadband helpdesk to enquire about this, the tier 1 rep wasn't aware of any official informer from their end regarding TiVo customers being metered again.  He did mention there was a broadband usage meter issue a few days ago which affected all broadband customers (not just TiVo) where they weren't able to view their usage, however that issue has since been resolved.  After putting me on hold a couple of times while he consulted with the tier 2 team, the rep came back to advise me that apparently the TiVo usage meter issue has been resolved and that TiVo customers are now being metered.

Have any of you other Telecom TiVo customers recently received a prenotification letter and/or been metered as of today?



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782 posts

Ultimate Geek

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  #1029068 22-Apr-2014 12:17
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Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 300 performed here so far. See: www.hillcrest.net.nz


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Spark NZ

  #1029463 22-Apr-2014 23:11
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Peteriv:
scuwp: Looking around this afternoon I can save upwards of $30 per month on another provider with better allowances. I have not changed due to the TiVo unmetering bonus. Now it appears to have gone I am heading out to market to get the best deal I can.


I would recommend holding off from changing provider until Telecom provides an official answer as to whether this metering was intended or not.  Based on the initial lack of awareness from their frontline staff regarding this issue, my gut feeling is that is was all just an unintended system issue at their end and that they will revert us back to being unmetered (at least for a while longer).


Your gut instinct is on the mark! It was a fault that has now been resolved.

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