Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
14533 posts

Uber Geek
+1 received by user: 1926


  Reply # 1684168 7-Dec-2016 19:19
Send private message

It look like there are multiple service down at the moment, some of which have been down for months  http://support.mytivo.co.nz/index.php?sid=1575663&lang=en&action=news&newsid=2 . I have notice the genie hasn't been working properly for quite some time.


2 posts

Wannabe Geek


  Reply # 1685239 9-Dec-2016 13:00
Send private message

An outage has definitely re-occurred. My last successful connection was Saturday, Dec 7.

 

When the service is down, my Tivo reboots every hour after failing in configuration and then rebuilds the channel list, leaving about 15 minutes before the next reboot. I can't use it.

 

I replied back to the email response I got from the last outage and I got the response:

 

"We have been made aware of this reoccurrence and are working to identify the cause of the problem. Unfortunately there is no known ETA at this stage, but we will provide more information as it becomes available.

For any future enquiries related to this issue please reply to this message leaving the reference number in the subject." ...

 

The support page acknowledges this outage, and provides advice on how to do a manual recording: http://support.mytivo.com.au/index.php?action=news&newsid=2

 

This does me no good, as the box is only available to record for 10 or 15 minutes every hour.

 

Anyone else have the rebooting symptom?

 

I was thinking of running a kickstart 57 to diskcheck (the disk is maybe the cause of the rebooting). Anyone done that before in Oz/NZ and get good results?

 

"Kickstart 57" is TiVo’s built-in diagnostic program that triggers an MFS assert (GSOD), which marks the file system as being damaged. The repair process detects and repairs inode/data problems, and then runs mfscheck to clean up database and directory problems.

 

http://www.tivocommunity.com/community/index.php?threads/please-help-tivo-keeps-restarting.372111/

 

"You have to hold down the pause button during the time you see the first screen (Welcome, Powering Up). Just before it changes to the Almost There screen the orange/yellow light will illuminate (single light to the right of the clock on your S3). Once that happens release the pause button (the light will stay illuminated for about 10 seconds) and enter the code (52, 57 or 58)."

 

TiVo needs to fix this. If the TiVo service is turned off, there's a case for a refund of the purchase price, at least under NSW consumer law, as a product not fit for purpose. Not sure who to claim that from, though!

 

 

 

 


 
 
 
 


265 posts

Ultimate Geek
+1 received by user: 59


  Reply # 1685241 9-Dec-2016 13:06
Send private message

Their support page also says "Please DO NOT attempt to complete a Clear & Delete or Guided Setup as this will result in your TiVo being stuck until this issue is resolved".  The constant rebooting problem you're experiencing could be consistent with this if you've run a clear and delete or guided set up.

 

Logic says it will download updates if effectively a form of reset has been run to complete the process but if it can't receive the updates then it could get stuck.

 

You are right, TiVo NEEDS TO FIX THIS.


7946 posts

Uber Geek
+1 received by user: 813

Subscriber

  Reply # 1685318 9-Dec-2016 13:57
2 people support this post
Send private message

SmackJay:

 

 

 

TiVo needs to fix this. If the TiVo service is turned off, there's a case for a refund of the purchase price, at least under NSW consumer law, as a product not fit for purpose. Not sure who to claim that from, though!

 

 

 

 

 

You'd be hard pushed to get any sort of refund after 5 years of service..





Regards,

Old3eyes


5 posts

Wannabe Geek


  Reply # 1685360 9-Dec-2016 15:22
Send private message

In response to SmackJay:

My TiVo had a similar problem, but gradually got to the point that it would restart after a minute or 2 of use.

Me thinking it was broken shelved it months ago, but the other day I was going to throw it away so I decided I would take it apart to see what made it tick. For a reason unknown to me I decided I would plug the hdd cable into the slot of the ESATA port and just see if the TiVo would boot (it dident) so I plugged the HDD back into its own port, but in the proces the cable going into the hdd had come lose, so I put it back in. I turned the TiVo back on to see if it would turn on after what I did and it had been running non stop since. Now I just have to wait for the severs to be fixed since I'm stuck in the guided setup and I'll have a fully working TiVo.

Although we might not have the same problem, I hope this helps.

sxz

654 posts

Ultimate Geek
+1 received by user: 149


  Reply # 1685529 9-Dec-2016 21:26
Send private message

bump

 

 

 

I too have just noticed that my Tivo hasn't connected to Tivo service for a few days...  :(


64 posts

Master Geek
+1 received by user: 3


  Reply # 1685879 10-Dec-2016 20:35

Back in Town ... looks like the problem still not fixed.

 

I received a  response to my fault report.

 

They advised manual recording.

 

Checked the Auzzie site, it states that the fault is complex ?? and not sure when it will be fixed.

 

Again Manual recordings advised ..

 

Pity you can't label these, just a list of times - a chore to work out what was recorded.

 

..


14533 posts

Uber Geek
+1 received by user: 1926


  Reply # 1685883 10-Dec-2016 20:53
Send private message

FOCUS0:

Back in Town ... looks like the problem still not fixed.


I received a  response to my fault report.


They advised manual recording.


Checked the Auzzie site, it states that the fault is complex ?? and not sure when it will be fixed.


Again Manual recordings advised ..


Pity you can't label these, just a list of times - a chore to work out what was recorded.


..



Without the epg it essentially turns out into a doorstop. Manual recording is a terrible experience and unreliable. Not a good look for the tivo brand. I hope they are able to get it fixed before Thursday as that is when the epg runs out and people's season passes for things such as the news will break

5 posts

Wannabe Geek


  Reply # 1686119 11-Dec-2016 17:18
Send private message

The TiVo service is now up and running!!

7946 posts

Uber Geek
+1 received by user: 813

Subscriber

  Reply # 1686126 11-Dec-2016 17:43
Send private message

Hman: The TiVo service is now up and running!!

 

Yep.  Just tested it  :-)





Regards,

Old3eyes


55 posts

Master Geek
+1 received by user: 4


  Reply # 1686140 11-Dec-2016 18:33
Send private message

My three are all updating right now, so that's a huge relief! 


3133 posts

Uber Geek
+1 received by user: 1605


  Reply # 1686148 11-Dec-2016 18:47
2 people support this post
Send private message

Great.  But it's only a matter of time now....

 

I agree with @old3eyes, after 5+ years I consider a successful argument for 'not fit for purpose' under a CGA claim to be damn near impossible.  Even if there is no EPG it can still be used to watch and record, and 5 years out of basically a computer running 24/7 is pretty good.  It does however support they had a good product that was worth someone better that Telecom's butchered attempt to roll out in NZ.  





Always be yourself, unless you can be Batman, then always be the Batman



14533 posts

Uber Geek
+1 received by user: 1926


  Reply # 1686243 11-Dec-2016 21:52
Send private message

scuwp:

 

Great.  But it's only a matter of time now....

 

I agree with @old3eyes, after 5+ years I consider a successful argument for 'not fit for purpose' under a CGA claim to be damn near impossible.  Even if there is no EPG it can still be used to watch and record, and 5 years out of basically a computer running 24/7 is pretty good.  It does however support they had a good product that was worth someone better that Telecom's butchered attempt to roll out in NZ.  

 

 

Lets hope the fix isn't short lived. If they do decide to drop support, I think they should give it to the open source community to get it all working, and that way they are potentially then covered for any claims for refunds. The thing is, would people have purchased it, if they were told that the EPG will only last 4-5 years, and then the device will be no good for the purpose purchased? With the hardware, I can't see why it wouldn't last up to 10 years. The hardrive and fan may die in that time but are apparently replaceable, but I have had computers that are more that 10 years old, and never had any other component s fail in them. I have some old ones from the early 80's that still work fine. It is usually the rubber belts, any rubber or sponge bits, or fan  bearings that die.

 

The CGA doesn't specify the duration goods are expected to last, as it depends on several factors. But Consumer NZ did publish some reasonable life durations a few years ago for devices, and I recall for tv/av type devices it was pretty high. Not sure when tivos were stopped being sold new, but it was probably about  4 years ago, based on when I purchased mine. Tivos were pretty expensive when they were first sold, and many like me also paid quite a bit extra for the home networking package, which was essentially just a service fee, to allow you to move recordings to your computer etc. So will be interesting to see what happens. It is a pity that it wasn't a proper freeview device, so it could use the Freeview EPG, because then we wouldn' t need to worry about their servers disappearing. 

 

I did have this same problem with another device that relied on a server of the manufacturers, to push out services. One day the device stopped connecting to the server, and the device stopped functioning fully. The manufacturers website said that it was uneconomic for them to fix it, but they would give me a 20% discount on a newer device, but that was only for US cusomters. In that case the device was 3 years old. So i just returned it to the retailer for a refund. I have had the same probelm with smart TVs, however as the smart function wasn't essential to the overall TV and I hardly ever used it, I wasn't going to miss it. But it is a lesson to be wary of devices that need to connect to the manufacturers servers. Many of these new smart home networking wifi devices now being sold, potentially could suffer from the same issues. 

 

But as Apple still supports all their old ipod devices for example with iTunes, is there any reason why TiVo would stop providing EPG updates? Not unless it is running on old software that only runs on old hardware etc.


265 posts

Ultimate Geek
+1 received by user: 59


  Reply # 1686513 12-Dec-2016 12:45
Send private message

mattwnz:

 

 

 

The CGA doesn't specify the duration goods are expected to last, as it depends on several factors. But Consumer NZ did publish some reasonable life durations a few years ago for devices, and I recall for tv/av type devices it was pretty high. Not sure when tivos were stopped being sold new, but it was probably about  4 years ago, based on when I purchased mine. Tivos were pretty expensive when they were first sold, and many like me also paid quite a bit extra for the home networking package, which was essentially just a service fee, to allow you to move recordings to your computer etc. So will be interesting to see what happens. It is a pity that it wasn't a proper freeview device, so it could use the Freeview EPG, because then we wouldn' t need to worry about their servers disappearing.

 

 

Ideally from now it would be good for TiVo's EPG to use Freeview's EPG to mitigate further connection problems, after all it's all basically a glorified XML feed.  TiVo's EPG is programmed to phone home for updates which includes some smarts like how the Genie worked so you could remotely set recordings online using the same guide which then pushed out to your device.  Genie has also been broken for quite some time.  I 100% agree but can't see TiVo US allowing their EPG technology to be open sourced as they'll loose their intellectual property on it.

 

mattwnz:

 

But as Apple still supports all their old ipod devices for example with iTunes, is there any reason why TiVo would stop providing EPG updates? Not unless it is running on old software that only runs on old hardware etc.

 

 

I bought the 64GB iPod Touch when it first came out.  Roughly 3 years later Apple abandoned support for it in terms of OS and security updates.  In turn app updates no longer were available as developers couldn't call on updated APIs.  I now have an iPod which still has a lot of life in it and is still considered a generous capacity... stuck running iOS5.1.   I can still use it as a music player, the Mail app still works for basic email use and the Stuff app still mostly works but that's about it.  I won't be forking out another ~$500 for a replacement.


1629 posts

Uber Geek
+1 received by user: 358

Lifetime subscriber

  Reply # 1686524 12-Dec-2016 13:04
One person supports this post
Send private message

mattwnz:

 

scuwp:

 

Great.  But it's only a matter of time now....

 

I agree with @old3eyes, after 5+ years I consider a successful argument for 'not fit for purpose' under a CGA claim to be damn near impossible.  Even if there is no EPG it can still be used to watch and record, and 5 years out of basically a computer running 24/7 is pretty good.  It does however support they had a good product that was worth someone better that Telecom's butchered attempt to roll out in NZ.  

 

 

Lets hope the fix isn't short lived. If they do decide to drop support, I think they should give it to the open source community to get it all working, and that way they are potentially then covered for any claims for refunds. The thing is, would people have purchased it, if they were told that the EPG will only last 4-5 years, and then the device will be no good for the purpose purchased? With the hardware, I can't see why it wouldn't last up to 10 years. The hardrive and fan may die in that time but are apparently replaceable, but I have had computers that are more that 10 years old, and never had any other component s fail in them. I have some old ones from the early 80's that still work fine. It is usually the rubber belts, any rubber or sponge bits, or fan  bearings that die.

 

The CGA doesn't specify the duration goods are expected to last, as it depends on several factors. But Consumer NZ did publish some reasonable life durations a few years ago for devices, and I recall for tv/av type devices it was pretty high. Not sure when tivos were stopped being sold new, but it was probably about  4 years ago, based on when I purchased mine. Tivos were pretty expensive when they were first sold, and many like me also paid quite a bit extra for the home networking package, which was essentially just a service fee, to allow you to move recordings to your computer etc. So will be interesting to see what happens. It is a pity that it wasn't a proper freeview device, so it could use the Freeview EPG, because then we wouldn' t need to worry about their servers disappearing. 

 

I did have this same problem with another device that relied on a server of the manufacturers, to push out services. One day the device stopped connecting to the server, and the device stopped functioning fully. The manufacturers website said that it was uneconomic for them to fix it, but they would give me a 20% discount on a newer device, but that was only for US cusomters. In that case the device was 3 years old. So i just returned it to the retailer for a refund. I have had the same probelm with smart TVs, however as the smart function wasn't essential to the overall TV and I hardly ever used it, I wasn't going to miss it. But it is a lesson to be wary of devices that need to connect to the manufacturers servers. Many of these new smart home networking wifi devices now being sold, potentially could suffer from the same issues. 

 

But as Apple still supports all their old ipod devices for example with iTunes, is there any reason why TiVo would stop providing EPG updates? Not unless it is running on old software that only runs on old hardware etc.

 

 

Somewhere in the settings on the Tivo's it describes the service level as "lifetime", so the manufactures have defined this, so it would be fair and reasonable to expect exactly that.

 

 

 

 


1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.