TiVo fails to connect to tivo service

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Reply # 1686528 12-Dec-2016 13:10

gregmcc:

Somewhere in the settings on the Tivo's it describes the service level as "lifetime", so the manufactures have defined this, so it would be fair and reasonable to expect exactly that.

I've seen that too. In the US the EPG and all associated services are a monthly/annual subscription but obviously they get lots of value for money out of it so am guessing "lifetime" differentiates the AU/NZ system from the US subscription model.

mattwnz

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Reply # 1686544 12-Dec-2016 14:03

Groucho:

I bought the 64GB iPod Touch when it first came out. Roughly 3 years later Apple abandoned support for it in terms of OS and security updates. In turn app updates no longer were available as developers couldn't call on updated APIs. I now have an iPod which still has a lot of life in it and is still considered a generous capacity... stuck running iOS5.1. I can still use it as a music player, the Mail app still works for basic email use and the Stuff app still mostly works but that's about it. I won't be forking out another ~$500 for a replacement.

OS updates are different. Just because Apple stopped providing ios updates, doesn't mean your device now is unusable and missing features. It should also connect to iTunes fine and be fully unusable The APIs not working on older versions is something that also applies to smart tvs, and is somewhat of a grey area IMO, as it depends on how much the device is crippled. It seems that applies more to third party apps than apples built in ones,. Although I presume the old maps and youtube apps are struggling too, although I haven't test those apps on my old ipod touch. I was referring more to the normal conventional ipods, and not the ipod touch, which is essentially an iphone without the phone, which seem to have a 2-5 year life. TV devices though should have a far longer life, along with the TV.

With that lifetime license, is that the lifetime of the buyer, the company, or the system. It would probably pay to keep a screenshot of that. Although it may possibly also be on the box if anyone kept it. It was one of the selling points that people never have to pay for a subscription to the EPG

Jaxson

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Reply # 1686552 12-Dec-2016 14:26

gregmcc:

Somewhere in the settings on the Tivo's it describes the service level as "lifetime", so the manufactures have defined this, so it would be fair and reasonable to expect exactly that.

If you're prepared to chase this internationally. TIVO has no presence in NZ, and hasn't done for quite some time. They've engaged (or Telecom/Spark perhaps, depending on what agreements were signed) a regional company to maintain the service, but if it fell over, there's no one locally to chase.

mattwnz

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Reply # 1686568 12-Dec-2016 15:19

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Jaxson:

gregmcc:

Somewhere in the settings on the Tivo's it describes the service level as "lifetime", so the manufactures have defined this, so it would be fair and reasonable to expect exactly that.

If you're prepared to chase this internationally. TIVO has no presence in NZ, and hasn't done for quite some time. They've engaged (or Telecom/Spark perhaps, depending on what agreements were signed) a regional company to maintain the service, but if it fell over, there's no one locally to chase.

Actually there is, as It would be the retailer it was purchased from. For example I got one from Spark / Telecom when they were selling them, and the other from Noel Lemmings who were selling a lot of the old stock.

Jaxson

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Reply # 1686759 12-Dec-2016 22:34

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Not after this long.

mattwnz

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Reply # 1686769 12-Dec-2016 23:29

Jaxson: Not after this long.

what are you basing that on?
3 or 4 years isn't that long compared to the fact that the epg was sold as a lifetime license. That is of course if the lifetime epg does end up disappearing. But there is no reason they wouldnt be able to continue to provide it unless the business behind it closes down. But it wouldnt be good for the brand if it just disappears

Jaxson

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Reply # 1686814 13-Dec-2016 08:06

TiVo as a brand doesn't exist in NZ anymore. It hasn't since Telecom fluffed the introduction and Noel Leeming cleared the last remaining stock.

The EPG did last a lifetime, that ends when it dies.

The missing piece of information is what the terms of engagement are with the company that is currently supplying us the EPG data. How long are they contracted for?

old3eyes

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Reply # 1686860 13-Dec-2016 09:19

mattwnz:
Jaxson: Not after this long.

what are you basing that on?
3 or 4 years isn't that long compared to the fact that the epg was sold as a lifetime license. That is of course if the lifetime epg does end up disappearing. But there is no reason they wouldnt be able to continue to provide it unless the business behind it closes down. But it wouldnt be good for the brand if it just disappears

I've had my TiVo for over 5 years . When was the last new TiVo sales here in NZ??

Regards,

Old3eyes

Jaxson

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Reply # 1687139 13-Dec-2016 15:31

old3eyes:

I've had my TiVo for over 5 years . When was the last new TiVo sales here in NZ??

Good point, just searched back over the emails and I purchased mine from Bond and Bond, for $199 on 26/02/2012.

mattwnz

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Reply # 1687148 13-Dec-2016 15:46

old3eyes:

mattwnz:
Jaxson: Not after this long.

what are you basing that on?
3 or 4 years isn't that long compared to the fact that the epg was sold as a lifetime license. That is of course if the lifetime epg does end up disappearing. But there is no reason they wouldnt be able to continue to provide it unless the business behind it closes down. But it wouldnt be good for the brand if it just disappears

I've had my TiVo for over 5 years . When was the last new TiVo sales here in NZ??

I believe the last one I got was at the beginning of 2013. But whatever age, you would expect that they would die from a hardware fault, well before the lifetime EPG license on it disappears and cripples it's usage. But it is still speculation that the EPG is going to disappear in the future. But it is the first time there have been these types of EPG outages in it's life. Most of my TV and AV stuff is more than 10 years old. I even have some components that are 40 years old, so there is no reason why well made stuff shouldn't last a long time. TBH the tivo is a pretty well made device, the main things that can die are the harddrive and fans, but both are replaceable consumables. It is just annoying when these devices rely on the company that produces it continuing to exist, as companies can have relatively short lives, so it often doesn't end well for the customer.

old3eyes

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Reply # 1687168 13-Dec-2016 16:33

mattwnz:

old3eyes:

mattwnz:
Jaxson: Not after this long.

what are you basing that on?
3 or 4 years isn't that long compared to the fact that the epg was sold as a lifetime license. That is of course if the lifetime epg does end up disappearing. But there is no reason they wouldnt be able to continue to provide it unless the business behind it closes down. But it wouldnt be good for the brand if it just disappears

I've had my TiVo for over 5 years . When was the last new TiVo sales here in NZ??

I believe the last one I got was at the beginning of 2013. But whatever age, you would expect that they would die from a hardware fault, well before the lifetime EPG license on it disappears and cripples it's usage. But it is still speculation that the EPG is going to disappear in the future. But it is the first time there have been these types of EPG outages in it's life. Most of my TV and AV stuff is more than 10 years old. I even have some components that are 40 years old, so there is no reason why well made stuff shouldn't last a long time. TBH the tivo is a pretty well made device, the main things that can die are the harddrive and fans, but both are replaceable consumables. It is just annoying when these devices rely on the company that produces it continuing to exist, as companies can have relatively short lives, so it often doesn't end well for the customer.

I have a spare TiVo at home I bought from a GZ member earlier in the year as a hardware backup when it dies. Maybe the EPG will beat the hardware to die..

Regards,

Old3eyes

mattwnz

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Reply # 1687196 13-Dec-2016 16:53

Smart idea... well as long as the EPG keeps going. I can't see why the hardware wouldn't last 10 years, maybe with a drive and fan replacement during that time. Old mysky boxes were still going strong.
At least it has lasted a lot longer than Igloo, which was another failed joint TVNZ venture like the tivo. I ended up returning mine after only a year and a half after they announced it was closing down. I didn't want to end up with another door stop. These systems should be run by a central system like freeview to prevent consumers being put into this situation.

Jaxson

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Reply # 1687239 13-Dec-2016 18:16

The license might be a lifetime setup, but that's a license to use the EPG data, not a guarantee of service.

gregmcc

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Reply # 1687304 13-Dec-2016 19:29

Jaxson: The license might be a lifetime setup, but that's a license to use the EPG data, not a guarantee of service.