Here is my column, a first shot at describing the Tivo Trap.
Good to see you got the standard "Aussie Bashing" in...
I didn't read it as 'bashing'. However they do seem to be treating the Aussies better, as they actually offered some compensation in the form of a discount off a new box. Hybrid has also been participating in the Whirlpool forum, including HybridDan who used to participate. But they don't appear to have communicated with NZ customers at all here since sending that email. Not unless I have missed one of Hybrids posts in the 35 pages here.