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86 posts

Master Geek

# 208847 2-Mar-2017 03:41
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Important service announcement: TiVo Service ending on 31 October 2017


We are sad to report that we have reached the end of our TiVo license and the TiVo Service is coming to an end in New Zealand on 31 October 2017.


The TiVo Service is what delivers electronic programming guide data to your TiVo device each day, so without it, there will be no electronic programming guide and TiVo recording features such as Season Pass and WishList will stop working. For more information on what will and will not work after 31 October see “What does this mean for you and your TiVo after 31 October?”. Your TiVo device will have extremely limited functionality and we discourage customers from using it after 31 October.


We are glad that when the time comes, you will have been able to enjoy your TiVo device for at least 5 years. We are sure you will find plenty of home entertainment alternatives out there, and are contacting you now to make sure you have plenty of time to upgrade your technology by 31 October 2017 and to help make sure your transition is as smooth as possible.


Please think of the environment and dispose of your TiVo device at your local e-cycling facility.


For further information on the end of the TiVo Service, please visit


We wish you all the best and thank you for your support over the years.


Just had this come through to me via e-mail... Have had this unit since launch day in 2009, so is going to be weird switching to something else. Anyone got suggestions for an alternative? I've got zero clue on what is out there in the market since I've had this for so long.



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1716 posts

Uber Geek

Lifetime subscriber

  # 1742792 17-Mar-2017 15:04
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Unfortunately we are vulnerable to this happening to any software which is not open source.





I seems lmost all these smart type devices being sold these days that need a remote connection are proprietary. Potentially apple devices are the same, but they don't remove essential features that will render a device useless, just because it has reached a certain age. 


 In this case it appears Hybrid always only a 10 year license to provide Tivo to Australia, and by the time they sold it in NZ, it was down to 7-8 years remaining. So IMO they should have stamped on the box that the box expired in 2017, so buyer knew that it had a time limited life to it. I would have thought that would have been required under NZ laws? In normal cases you would expect the parent company who owns the license to step in after the license expires, but Tivo US don't appear to be wanting to do that. 





Got to remember under NZ law (consumer guarantees act) you can also chase the retailer..........most cases it Telecom (AKA Spark) and near the end of retail sales it was also Noel Lemmings, both of these companies are still around so the legal obligation falls on them to repair/replace/refund........

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