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  # 1744692 20-Mar-2017 18:19
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Your TiVo still works, there is no fault.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


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  # 1744696 20-Mar-2017 18:22
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minimoke:

 

Jaxson:

 

 

 

I fully agree. 

 

 

 

It would be interesting to see exactly when the license was granted, because it seems almost convenient that it's ending 5 years after the last of the units were sold. 

 

I get the feeling that they've paid for the license to end on that date precisely because of the 5 year period.

 

 

Where did people buy them from more recently than 5 years ago?

 

I got mine on total run out from Bond and Bond, and there weren't many left by that stage.

 

 

The "five "years isnt a magical CGA five years. Under the CGA it is a timeframe that a reasonable consumer fully acquainted with the state and condition of the goods, including any hidden defects, would regard as acceptable. Could be four years, could be six. Could be 10! Of,course, I think I am a reasonable consumer.

 

 

 

Depends on the circumstances/product behind the CGA claim. Clearly there is a hidden defect - that is the cessation of the licence which consumers weren't aware of. Given Telecom and Spark were hand-in-hand at the Tivo Launch I suspect Telecom did know about it. And consumers wernt fully acquainted at all with the licencing arrangements at the time of the supply - other than being led to believe it was a life time one as confirmed by the System Information screen posted above.

 

 

I was working for Telecom at the time. I can categorically say they were not aware of it.


 
 
 
 


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  # 1744712 20-Mar-2017 18:40
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minimoke:

 

 

 

I think I am a reasonable consumer.

 

 

 

 

I would beg to differ going off this thread

 

minimoke:

 

Depends on the circumstances/product behind the CGA claim. Clearly there is a hidden defect - that is the cessation of the licence which consumers weren't aware of. Given Telecom and Spark were hand-in-hand at the Tivo Launch I suspect Telecom did know about it. And consumers wernt fully acquainted at all with the licencing arrangements at the time of the supply - other than being led to believe it was a life time one as confirmed by the System Information screen posted above.

 

but there is no defect thats the point, there is just no back end behind the product to allow it to work properly.

 

if someone a year down the track reactivated the back in service would the device work? yes
If you took the device and used it in the US would it work? yes

 

so the device isnt defective is it?

 

just like if my computer ceases to connect to the internet because they suddenly remove the ability for my line to connect. nothing wrong with my computer it still work

 

you need to get that into your head because you just keep ignoring that FACT


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  # 1744717 20-Mar-2017 18:45
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minimoke:

 

Depends on the circumstances/product behind the CGA claim. Clearly there is a hidden defect - that is the cessation of the licence which consumers weren't aware of. Given Telecom and Spark were hand-in-hand at the Tivo Launch I suspect Telecom did know about it. And consumers wernt fully acquainted at all with the licencing arrangements at the time of the supply - other than being led to believe it was a life time one as confirmed by the System Information screen posted above.

 

 

If you're going to stand in the disputes tribunal pitching your case you need facts. These are not facts - they're assumptions you're making.

 

 


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  # 1744719 20-Mar-2017 18:47
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what I don't understand is why they don't do a software update to the unit so that it supports the OTA epg ?


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  # 1744721 20-Mar-2017 18:52
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itey:

 

what I don't understand is why they don't do a software update to the unit so that it supports the OTA epg ?

 

 

 

 

1: it would be a major software change over tivo current software.

 

2: can the tv card read the mheg stream to get it out?

 

3: money


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  # 1744722 20-Mar-2017 18:52
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itey:

what I don't understand is why they don't do a software update to the unit so that it supports the OTA epg ?



Unless it supports MHEG5 or HBBTV then that's not going to happen. I don't believe it supports either.




Check out my LPFM Radio Station at www.thecheese.co.nz cool


 
 
 
 


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  # 1744729 20-Mar-2017 19:03
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 So, when is the hearing?


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  # 1744737 20-Mar-2017 19:14
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Not sure how many people read the story about the person who took the car company to the DT, due to the high price of replacement keys for his car. But I suspect if they had posted on here prior to that, they would have had similar criticism from people on here. Such as 'NZ is such a small market', and 'economies of scale' , and companies can 'charge what they want' etc.

 

But due to that person standing by their principles, it appears they have potentially created a precedent. As a result there was a story today of someone else who got refunded $1400 for their spare key, as shown at http://www.stuff.co.nz/motoring/90612919/honda-offers-geraldine-retiree-full-refund-for-1400-key  Potentially NZers are now going to save thousands, if not millions, as it appears companies may need to look into the way their price their spare parts.

 

People please have respect for people posting, as everyone will have different points of view.


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  # 1744747 20-Mar-2017 19:36
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ZollyMonsta:
itey:

 

what I don't understand is why they don't do a software update to the unit so that it supports the OTA epg ?

 



Unless it supports MHEG5 or HBBTV then that's not going to happen. I don't believe it supports either.

 

Freeview transit the full EPG using EIT and have done for the last 18 months or so.

 

Who's going to pay for such an update? Hybrid have no money to fund software development and it's pretty clear that Tivo don't have a care in the world about what's happening.

 

 




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  # 1744755 20-Mar-2017 19:56
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Jase2985:

 

 

 

I would beg to differ going off this thread

 

Fair enough. Everyone is entitled to an opinion.

 

 

but there is no defect thats the point, there is just no back end behind the product to allow it to work properly.

 

if someone a year down the track reactivated the back in service would the device work? yes
If you took the device and used it in the US would it work? yes

 

so the device isnt defective is it?

 

just like if my computer ceases to connect to the internet because they suddenly remove the ability for my line to connect. nothing wrong with my computer it still work

 

you need to get that into your head because you just keep ignoring that FACT

 

 

I understand the point you are making but you dont get mine.

 

Its simple really on 1 November I will not have the features or functions on a device supplied by telecom to me. I cant access EPG data, I have no Suduko, I have no Suggestions, I have no folders, I have no remote recording set up. I have no season pass. In fact I think if I have to reboot I may not even be able to scan for tv channel - if so this is about the only thing the Tivo will do. In which case it just ends up being a dumb freeview box. I am at a loss how a box with these missing features can be considered a non-defective or working box. I sure cant use/sell it in Australia (unlike your computer) and I'm pretty sure I cant sell it or use it in America. Granted I can use it as a paperweight - but thats not what I bought.

 

 

 

And really - do you seriously think consumers expect to loose the features of whatever it is for a year, hold onto their purchase on the off chance it might work again. And I'm the unreasonable one?

 

 

 

Unlike your computer which you can still access the internet if you used an alternative wireless or mobile data internet access.

 

 

 

You can still write emails, you can still work on spread sheets, you can still write documents and save them to a USB drive. You can still watch a DVD on it. You can stil play music on it.




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  # 1744756 20-Mar-2017 19:58
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quickymart:

 

 

 

I was working for Telecom at the time. I can categorically say they were not aware of it.

 

 

I wil take your word on that. Seems to me to be a fundamental issue - the supply of a liscence and that Telecom failed to ask about this beggars belief. But given their Tivo failure comes as no surprise.


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  # 1744757 20-Mar-2017 19:59
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Wiggum:

 

I got my shinny new Tivo in 2011 as a replacement for SkyTV. It was purchased directly from Noel leeming. If I recall correctly I thjink I paid around $350 for it.

 

When purchasing, I had no idea there was any type of internet service tied to it (I only discovered this later, but then had the same assumption as others here. It was a lifetime service, my lifetime!). It was just another freeview recorder, I realized later that it was never freeview certified. It certainly was marketed as the best available at that time. My Tivo has certainly proved to be just that and I am going to struggle to find a replacement. Honestly, I have no idea what.

 

I think my $350 has been well spend for the 5 1/2 years of service I have had with this device. I'm just gutted that I am not going to be able to use it any longer. Just the other day I was discussing with a mate on how to upgrade the hard drive. I honestly still believe that if the service was to continue, I would get another 5 years life out of this thing.

 

My opinion on the CGA claim is that it will most likely fail. I dont really blame Telecom or Noel leeming. I just wish I understood what I really was getting when I purchased. Saying that, if I knew in 2012 what I know now I probably would have still bought the unit. Its served me really well over the years.

 

Hopefully somebody or some group can keep this service open somehow. I would quiet happily fork out $10 per month for it.

 

 

 

 

 

 

Nice post. Google whirlpool tivo

 

 


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  # 1744759 20-Mar-2017 20:08
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tripp:

 

Wiggum:

 

I got my shinny new Tivo in 2011 as a replacement for SkyTV. It was purchased directly from Noel leeming. If I recall correctly I thjink I paid around $350 for it.

 

When purchasing, I had no idea there was any type of internet service tied to it (I only discovered this later, but then had the same assumption as others here. It was a lifetime service, my lifetime!). It was just another freeview recorder, I realized later that it was never freeview certified. It certainly was marketed as the best available at that time. My Tivo has certainly proved to be just that and I am going to struggle to find a replacement. Honestly, I have no idea what.

 

I think my $350 has been well spend for the 5 1/2 years of service I have had with this device. I'm just gutted that I am not going to be able to use it any longer. Just the other day I was discussing with a mate on how to upgrade the hard drive. I honestly still believe that if the service was to continue, I would get another 5 years life out of this thing.

 

My opinion on the CGA claim is that it will most likely fail. I dont really blame Telecom or Noel leeming. I just wish I understood what I really was getting when I purchased. Saying that, if I knew in 2012 what I know now I probably would have still bought the unit. Its served me really well over the years.

 

Hopefully somebody or some group can keep this service open somehow. I would quiet happily fork out $10 per month for it.

 

 

 

Don't get me wrong, I think what Tivo/Service provider for EPG has left people high and dry and it sucks.  I am sure if there was an option for EPG data for $10 a month a lot of people would take it up.  The issue however is the "lifetime service".  If Tivo came out with "it's shutting down but you can still buy EPG data" then everyone would be up in arms about their "lifetime service license".  I can understand why they are just pulling the plug.  There is just no money in it for them anymore due to the lifetime service.

 

 

I agree. The lifetime EPG service people do take literally. Its a one off payment than a monthly sub, lifetime EPG service and I am sure Tivo and HybridTV were thinking long term. But it has actually failed. So the lifetime winds itself back to the product lifetime, i.e. the EPG not the box


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  # 1744760 20-Mar-2017 20:11
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mattwnz:

 

tripp:

 

mattwnz:

 

tripp:

 

 

 

 

 

Don't get me wrong, I think what Tivo/Service provider for EPG has left people high and dry and it sucks.  I am sure if there was an option for EPG data for $10 a month a lot of people would take it up.  The issue however is the "lifetime service".  If Tivo came out with "it's shutting down but you can still buy EPG data" then everyone would be up in arms about their "lifetime service license".  I can understand why they are just pulling the plug.  There is just no money in it for them anymore due to the lifetime service.

 

 

 

 

Tivo itself does exist to provide it, once the Australian providers agreement ends. The Australian provider only had a license for a set period of time.  I notice that they do sell tivos in the US, and you pay more for a lifetime license, which is more similar to what the NZ retail price was taking into account inflation, at https://www.tivo.com/shop/buy-bolt  . You can chose a monthly plan, a yearly plan, or an 'all-in service plan' which appears to be the lifetime service plan', which is an extra$ 550 US, which supposedly lasts for the life of the box, and not the person. 

 

 

That EPG data is not cheap. 15US a month, I don't think many people would be happy if Tivo said they would supply it but it would cost you $30 - $40NZ a month (after taking in GST, markup that NZ always gets hit with etc).

 

 

It is a substantially more advanced box with 4k, 6 tuners, and online options though. Although it seems to be more like sky, where the box itself is cheaper, but you also pay a monthly sub. But it also gives you the option to buy outright. The box + lifetime license is more similar to what the NZ price was at launch, when you take into account inflation. NZ / US excahnge rates have also changed a lot since then, as the US dollar used to be a lot weaker, so that would make it more expensive in 2017.  In NZ we didn't have an option of monthly or annual plans, which could be why the box had such a large initial cost, and there was poor uptake. Kiwis probably couldn't afford to outlay $900 on a PVR. Maybe they should have used this monthly billing model, although I don't think many people would want to pay a monthly fee just for freeview, and some poor streaming content. I think telecom/spark did later move to a monthly model, so you paid it off over 24 months, but that also can't have been too popular.

 

 

Tripp is talking the EOG component, i.e.the Tivo Service.


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