You have told all of us what your due on this issues, now your still working it out?
From what I recall of those days, you will get dealt with by Spark or referred to Hybrid, depending if the issue was the box or the service. Its a two piece arrangement, packaged into one for you, the customer, but its still two piece. Yes, you call one 0800, convenient, but still two piece.
Fisrtly I dont know why you think i am obligated to move at your speed on this issue. It is entirely my issue and I will choose what to do and when I want to do it. I have posted earleir on some scenarios.
And after 26 pages its time for me to call for evidence from you. Please point to where it is very clearly a two piece arrangement. Point to where I have agreed to those two pieces with Terms and conditions agreed at the time the contract was formed.
As far as I am concerned when I look at the terms of tivo media device use I think I can see at least 6 pieces - and I have already pointed out what licences are required and where.