gregmcc: They may have buried tome T&C's deep within their website, but if the arn't going to disclose these prior to sale they ain't enforceable. I purchased 2 Tivo's from Telecom, no mention before or after the purchase about additional T&C's , and the 3rd one I got from NL's, got the box from a pile in store, went and paid for it and walked out, no extra T&C's there. And then there is the CGA which states unreasonable T&C's are unenforceable, when the advertising says "Product lifetime service" and information screens on the product say the same thing, this makes Telecoms T&C's unreasonable. Looking back on it, Offering a "Product Lifetime Service" wasn't a good move, for Hybrid simply to not be around was the best way out, which is what has happened, the liability has now moved to the retailers, the CGA is a powerful piece of legislation, and it points the finger squarely at them to fix it, they could do a Hybrid, but both Spark and NL's are unlikely to cease trading because of this. The most likely option for them is to sit back and wait for the out come of a CGA claim and resultant disputes tribunal outcome.
You don't need to be told T&C before a sale for them to be enforceable as you agreed to them when you activated your Tivo product. Had you not agreed with these Tivo service T&C you would have been well within your right to return your Tivo to the store for a full refund under consumer law.
By activating the Tivo service you agreed to those terms and conditions.