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freitasm
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  #266374 23-Oct-2009 14:42
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No, I think you are being too lenient there. It's a Telecom brochure, sure, but you can only buy TiVo from Telecom stores, so when John Doe reads

"To use TiVo you must have Telecom broadband and a landline. Charges apply for these services."

John Doe will think "to use TiVo I must have Telecom broadband and a landline" when actually it should clearly indicate "To use TiVo you must have a broadband service from any ISP, to enjoy the complete TiVo experience you must have a Telecom broadband account".

It's very different. Customers often read what's on the paper and don't know better.




 

 

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bazzer
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  #266375 23-Oct-2009 14:48
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I suppose we'll find out when/if they are made to change the wording. Honestly, I think it would backfire on them more than anything. This John Doe you talk of is probably more likely to say "Oh, I can't get TiVo because I'm not with Telecom" rather than "I should change to Telecom to get TiVo".

 
 
 
 


freitasm
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  #266377 23-Oct-2009 14:49
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By the way, I am flying up to Auckland 29th October for a meeting with Hybrid TV and Telecom - that's when they are introducing the devices to journalists and bloggers, plus announcing the official release date.

More information as it unfolds.




 

 

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NonprayingMantis
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  #266413 23-Oct-2009 17:06
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freitasm:
NonprayingMantis:
Rhygar: Well I just got the latest In Touch junk mail leaflet from Telecom extolling the virtues of Tivo. The last line of it was:

"To use TiVo you must have Telecom broadband and a landline. Charges apply for these services."

I thought you don't need a broadband connection to use TiVo, just if you want to download content. If so then in my opinion this is misleading advertising.


you need a broadband connection (any ISP) to use the EPG on a TiVo.    To use the OnDemand type service you need a Telecom Broadband connection.


Correct. Now read again what seems to be in the Telecom leaflet as reported:

"To use TiVo you must have Telecom broadband and a landline. Charges apply for these services."

It does give the impresson it only works with Telecom's broadband, right? If this is exactly what is written then it is misleading.

Does anyone have a copy of this leaflet to upload a picture please?



yes, I thought he was asking whether you need a Broadband connection at all,  which you definitely do.
(well, unless you want to use your TiVo box as a doorstop or something Tongue out  )

Rhygar
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  #266424 23-Oct-2009 18:04
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Ok you can find a scan of the flyer here:

http://img5.imageshack.us/img5/9347/img0002bw.jpg

No where does it mention that you can use another ISP for the broadband connection. The last line in my opinion is misleading because you can use any broadband connection to use TiVo. Am I correct in that you can also use any non-telecom broadband connection to download content as well but it will be charged against your quota?

In that case the last statement is totally false.

NonprayingMantis
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  #266454 23-Oct-2009 19:45
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Rhygar: Ok you can find a scan of the flyer here:

http://img5.imageshack.us/img5/9347/img0002bw.jpg

No where does it mention that you can use another ISP for the broadband connection. The last line in my opinion is misleading because you can use any broadband connection to use TiVo.

correct, it does seem misleading. it should say something like
"to use the Tivo downloadable content service you must have a Telecom Broadband etc...."

The FAQ online is better worded.

Am I correct in that you can also use any non-telecom broadband connection to download content as well but it will be charged against your quota?

In that case the last statement is totally false.

no, that is not correct,  to access the downloadable content at all (other than the EPG)  you must have a Telecom broadband connection


Rhygar
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  #266525 24-Oct-2009 09:42
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Ok, it still is misleading though. Wonder if I should make a complaint to the Advertising Standards Authority.

Edit: I have laid a complaint with the Advertising Standards Authority.  Will wait to see what they say.

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