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8 posts

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# 143018 1-Apr-2014 09:42
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Hi
I bought a "tough" camera  (Sony TX5) a bit more than 3 years ago and it is not working anymore. Nothing happen when I try to switch it on.
I paid 450$ for it and I was expecting it would last a bit more than 3 years.
5 years would have been reasonable in my opinion.
Am I dreaming and should I expect to replace the camera every 3 years or do you think I should claim under the consumer act?
Cheers

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  # 1016398 1-Apr-2014 10:04
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i think you can claim a CGA on them. will be a lengthy process though.

first thing is to write a polite letter explaining your request and their obligations under the CGA. then file a $50 disputes tribunal claim.




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  # 1016443 1-Apr-2014 11:27
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I have a $200 digital camera that's over a decade old and still going strong. I don't think I'd expect a new one to last quite that long, but for a more expensive one I think 5 years minimum would be reasonable.






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  # 1016453 1-Apr-2014 11:48
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Is it the camera or the battery that's not working?

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  # 1016455 1-Apr-2014 11:52
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joker97: ...
first thing is to write a polite letter explaining your request and their obligations under the CGA. then file a $50 disputes tribunal claim.


I actually think the first step would be some form of personal contact to explain the fault/issue, either back to the shop or by phone, and see how the seller reacts.




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  # 1016457 1-Apr-2014 11:57
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Bung: Is it the camera or the battery that's not working?

This is the key question - batteries often die after 3 years - cameras do not (with normal usage).




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  # 1016494 1-Apr-2014 12:09
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As said need to ascertain what is wrong first then if it's due to warranty. Can't expect to get any advise without that info




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Wannabe Geek


  # 1016526 1-Apr-2014 12:50
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Thanks a lot for your help.
I really appreciate.
I asked the shop what I was supposed to do and they replied to look for a sony repair centre.
Before going any further I was just checking that I was not the only one to expect a longer life expectancy.
The camera was working fine few hours before (I managed to take some photos)
When I tried to check the photos it didn't worked.
I have fully charged the battery after that without success.
However as you have suggested I should/will test with another battery.

Cheers

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