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380 posts

Ultimate Geek
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Topic # 150748 1-Aug-2014 21:00
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Hi everyone!!!! I got a problem, I took some photos on my phone and when I put it into my computer it says that it does not support the file format  or it isn't the latest update of the picture format.... and that doesn't work either! Does anyone have any solutions or am I out of luck? I have been trying everything for the past 3 hours :(

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  Reply # 1100305 1-Aug-2014 21:19
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Can you connect your phone to the computer via USB and see the phones plus the SD cars as drives on your computer? Perhaps you'll be able to read the card that way.




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Ultimate Geek
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  Reply # 1100306 1-Aug-2014 21:25
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Hello, I have connected my phone to the computer, put the Micro SD into the adapter and that doesn't seem to work either :(

 
 
 
 


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  Reply # 1100321 1-Aug-2014 22:03
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Take a sample photo, upload it to dropbox or yousendit, post a link. Someone will work out the format and let you know how to read it.

Most phones just take jpg.




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Ultimate Geek
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  Reply # 1100333 1-Aug-2014 22:23
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thanks for that :) It is a jpeg file I know that, but I cant even import it on my iPad with the camera connection kit... could it be my Micro SD card?? It has never happened before either :( I'll upload my screen shots as well


gzt

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  Reply # 1100373 2-Aug-2014 00:17
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If it still displays correctly on the phone then there is nothing wrong with the card. +1 for timmmay's suggestion above.

JWR

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Ultimate Geek
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  Reply # 1100541 2-Aug-2014 11:09


Timmay's solution is a pretty much guaranteed solution.

I was just wondering if perhaps your PC was a Mac?

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  Reply # 1100542 2-Aug-2014 11:10
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Import it using a computer.




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Ultimate Geek
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  Reply # 1100660 2-Aug-2014 15:04
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How many gb is your card? The standard has changed three times and some card readers or operating systems have trouble with the newer cards. The original format was limited to 2gb and the HC format was limited to 32gb.



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Ultimate Geek
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  Reply # 1100781 2-Aug-2014 18:31
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hi thanks for your support :) 
this first photo is when I try open the photo itself
first photo

the next one is in the media file library part
second photo

maybe it is my memory stick? Although I have music on it and thats working perfectly?? It is a 64gb one we got from Ebay?

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  Reply # 1100824 2-Aug-2014 19:30
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Could be anything. Fake card that's 4GB telling you 64GB, software problem, user problem, etc. Take it to someone who knows what they're doing.




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Ultimate Geek
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  Reply # 1100833 2-Aug-2014 19:42
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yeah, I'm thinking of going to 2 degrees because I got my phone from there, see if they can help me out.... fingers crossed though... might just buy me a new card from a shop, I have tried so many software to try as well and nothing :( and also looked on Youtube as well.

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  Reply # 1100897 2-Aug-2014 21:39
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Why would this be something that 2degrees can help with?

Chances are you have a fake card, and it has now hit the capacity that it really has so everything else is just reading as a whole lot of nothing.

Put the card in a USB reader, put it in the computer and run H2testw across the card and see what its real capacity is.

Hopefully you are still within the 45 days that paypal/ebay give you.




Richard rich.ms

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