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162 posts

Master Geek

Topic # 228772 22-Jan-2018 10:04
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Have just purchased a brand new GoPro Hero 5 Black from PB Tech. Unless the light conditions are absolutely perfect, the footage comes out with a purple tinge to it, and sometimes green lines.




I have uploaded 4 clips, do they look normal? I expected a lot better from something of this price, and other footage I've found online looks fine. My cheap Chinese phone takes better videos.....



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275 posts

Ultimate Geek
+1 received by user: 59

Emergency Management

  Reply # 1944634 22-Jan-2018 10:18
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I would be taking it back, that's an issue with the sensor by the looks of that.




Or try a Firmware update

162 posts

Master Geek

  Reply # 1944662 22-Jan-2018 10:41
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Firmware was updated last night prior to those 4 videos, and no change. I have found a tiny bit of info about purple videos, and it does point to the sensor or a ribbon cable coming loose, but those were all old, well used cameras. I guess it could happen to a new one too.....

238 posts

Master Geek
+1 received by user: 66

  Reply # 1944664 22-Jan-2018 10:42
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100% wrong. I own several GoPros, admittedly not a Hero 5, but there is no way that is OK. PB Tech should replace that for you. 

162 posts

Master Geek

  Reply # 1947836 28-Jan-2018 13:58
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We got the camera swapped yesterday, and it's perfect now. Everything is crystal clear. Now to learn how to edit them!

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