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198 posts

Master Geek

  # 2290048 5-Aug-2019 10:19
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Has anyone bought a new camera from einfo in the last five years that they have found not to be brand new?

Mad Scientist
20928 posts

Uber Geek

Lifetime subscriber

  # 2290093 5-Aug-2019 10:30
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No but I've bought a Canon branded lens that didn't nail focus.

Involuntary autocorrect in operation on mobile device. Apologies in advance.



525 posts

Ultimate Geek

  # 2290096 5-Aug-2019 10:36
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disclaimer, my mate owns the shop im about to recommend and im no camera guy but everyone I've referred his way hes been able to help out.. Auckland Camera in Morningside, Auckland. They've been around for Yonks and only do cameras and camera equipment

Hmm, what to write...
1021 posts

Uber Geek


  # 2290107 5-Aug-2019 10:55
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I got a canon branded camera kit. It came without the lens. When I asked, they said the kit was out of stock so sent the body only and forgot to add the lens. They did send the lens overnight so I have no complaints. 


It is only a feeling, but I wouldn't use them again.


I have used UDSMart via their Trademe shop for some very expensive camera gear and have found them very good.


198 posts

Master Geek

  # 2290113 5-Aug-2019 11:13
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Batman: No but I've bought a Canon branded lens that didn't nail focus.


Did they swap it without question when you took it back?

651 posts

Ultimate Geek

  # 2290116 5-Aug-2019 11:16
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I bought a phone from Expert Infotech recently (as in months, not years ago). And my experience was horrible. Response times were incredibly slow, phone repeatedly returned due to same problem, no response when asked for detail of what was done each time. Finally it was replaced with a new one, but no "sorry about the hassle" or anything, thanks for travelling across town each time to bring the phone back to us, apologies for the delays in response and lengthy delays in resolution. 


I wouldn't buy from there - anything - ever again. Just not work the money saved IF something goes wrong. 




Edited to clarify the shop I was talking about so there is no confusion

4135 posts

Uber Geek


  # 2290129 5-Aug-2019 11:42
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Great to know! I bought my current phone from them towards the end of last year. While I've not needed to contact them since, based on feedback here I sure hope that remains the same! Certainly won't be buying from them again...


856 posts

Ultimate Geek

  # 2290639 6-Aug-2019 01:20
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I have had some experience of buying from EI.


I have had no big problems but I have learned quite a bit about them.


My comments are:


If their website says that the item is available from them and currently in stock, that does not mean what you might think. It seems to mean that one of their suppliers has indicated that the item was available at some time in the last couple of years.


If you email about an item and are told that it is in stock with them, that does not have to be true.


Items are not guaranteed to have been locally sourced and may not be covered by the manufacturers support services in NZ.


If you have a problem and need support or warranty. be prepared to be given the run around.



108 posts

Master Geek

  # 2292872 9-Aug-2019 12:41
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Thanks everyone for your comments. I contacted Pro Gear as suggested by one poster. Pro Gear (Kevin) has been incredibly helpful and just now I have ordered and paid for the lens I want, a brand new one. They are getting it in for me. It will have a full NZ warranty etc. The price, shipped to me here in Dunedin is $32 Cheaper than the only lens I could find on Trade Me.... that was second hand. I could have possibly tried to buy it and bring it into the country myself, having to pay customs and duty etc, that would have saved me possibly about $100 or so, but I didn't want the hassle, and the fact I wouldn't easily have a NZ warranty. Oh and the difference in price between EI and Progear was $60 for the lens. More than happy to pay that extra $60 to deal with a reputable company.

108 posts

Master Geek

  # 2293693 10-Aug-2019 19:00
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Ring Progear in Auckland and ask if they can get it. They'll have your back if it goes wrong.



Thank you Geektastic, I have done that and it is ordered.

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