Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


140 posts

Master Geek
+1 received by user: 15


  # 2225871 26-Apr-2019 21:53
Send private message quote this post

sbiddle:

 

If it does I think you're simply going to have to suck it up and accept it. Yes it may be a scam, but if the provider has advised the cost of the call very clearly I'm not too sure what grounds you can really have to claim a refund.

 

 

The provider did not advise the cost of the call in accordance with the policy, so I believe I have good grounds to claim a refund in this case. I might have to suck it up initially, as there is little time before the account is due, and getting responses from Vodafone has been an issue with people taking leave this week. We'll see..

 

Irrespective, I have no intention of letting this lie. I will be happy when

 

  • Spark shut this scammer's 0900 number down
  • Spark start taking steps to protect their reputation wrt to the 0900 system
  • I receive a refund of the scammed amounts

190 posts

Master Geek
+1 received by user: 61


  # 2225928 26-Apr-2019 23:15
6 people support this post
Send private message quote this post

Put a complete 0900 block on your phone so you can't call any 0900, easiest way to stop this from happening again.


 
 
 
 




140 posts

Master Geek
+1 received by user: 15


  # 2228257 30-Apr-2019 21:57
Send private message quote this post

Update:

 

Spark have agreed to credit the 0900 charges in full, so fortunately we are not out of pocket after this episode. We now also have a 0900 block in place, a measure that I would thoroughly recommend to all.

 

It's a pity that there is no means available to report suspect numbers to Spark unless you have actually been scammed and are disputing the charge.


4082 posts

Uber Geek
+1 received by user: 1768

Subscriber

  # 2228263 30-Apr-2019 22:22
One person supports this post
Send private message quote this post

https://www.spark.co.nz/help/scams-safety/scams/report-a-scam/

Literally found by googling 'spark report scam'

'That VDSL Cat'
10507 posts

Uber Geek
+1 received by user: 2527

Trusted
Spark
Subscriber

  # 2228282 30-Apr-2019 23:33
Send private message quote this post

As above. Follow through with the details in that page.

If your with another provider, your provider should have alike options.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




140 posts

Master Geek
+1 received by user: 15


  # 2230494 3-May-2019 21:47
Send private message quote this post

Ok, I did miss that one. 

 

I have sent email to scamhelp@spark.co.nz to advise details of the scam, including that the scammer is still active but now with a new number - 0900 93000.


1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Huawei's scholarship programme showcases international business to Kiwi undergrads
Posted 22-Jul-2019 17:53


Spark Sport launches across a range of new devices
Posted 22-Jul-2019 13:19


Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21


Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36


Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57


Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48


New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.