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16 posts

Geek
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Topic # 160445 6-Jan-2015 23:15
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Hi all, I bought a new TV two weeks ago and seem to be having an issue with the EPG.

When I am on a TVNZ based channel, I go into the EPG and it displays correct information for all channels.




When I change to TV3 or any MediaWorks broadcasted channel, I get the incorrect information as displayed below:



I've factory reset and retuned my TV countless times. Still not working properly.

Wondering if anyone can help, please!

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2743 posts

Uber Geek
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  Reply # 1209632 7-Jan-2015 07:25
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I cant recall if it was that way last night - but on monday it looked like mediaworks (TV3/4 etc) had no guide information showing.
So its not likely to be your TV.




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler



16 posts

Geek
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  Reply # 1209634 7-Jan-2015 07:51
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I just plugged in my old TV with Freeview HD built-in and it has the same issue. My friend is also experiencing the same fault.

I emailed Freeview directly but as usual they told me to contact Mediaworks. Any thoughts on how to bring this to their attention?

2743 posts

Uber Geek
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  Reply # 1209638 7-Jan-2015 07:57
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Probably http://www.mediaworks.co.nz/TV/ContactUs.aspx
Worth giving them a call or email




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

150 posts

Master Geek
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  Reply # 1209657 7-Jan-2015 08:41
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I also see that the guide appears only to go up to Sunday at the moment for all the channels.


69 posts

Master Geek
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  Reply # 1209877 7-Jan-2015 13:16
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Hi, I have a similar issue. My EPG via EPG collector in Media center stops at midnight sunday. Will keep an eye on this post.

 

Regards

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Ultimate Geek
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  Reply # 1209912 7-Jan-2015 13:50
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My NAS-based DVBLink install gets the guide information from http://epg.org.nz/freeview.xml.gz which also doesn't show any data after midnight Sunday.




Speedtest

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Master Geek
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  Reply # 1210235 7-Jan-2015 23:01
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Amosnz, do you use EPG collector to load the EPG? I tried changing my EPGC configuration to Hamilton and got some channels through to the 15th. The end date for all channels was the 15th. When I change back to Te Aroha I am stuck with a guide that runs out on Sunday. Do we have any alternative if our guide data stops on Sunday 12.00?



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Geek
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  Reply # 1210241 7-Jan-2015 23:11
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So I got an update from Freeview:



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Master Geek
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  Reply # 1210317 8-Jan-2015 07:01
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Is anyone's EPG up and running yet? My one is still finishing up Sunday. That's good news that there was/is some kind of glitch.

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Ultimate Geek
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  Reply # 1210380 8-Jan-2015 09:59
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Kiwibro: Amosnz, do you use EPG collector to load the EPG? I tried changing my EPGC configuration to Hamilton and got some channels through to the 15th. The end date for all channels was the 15th. When I change back to Te Aroha I am stuck with a guide that runs out on Sunday. Do we have any alternative if our guide data stops on Sunday 12.00?


No I dont use EPG Collector, I just pull the zipped XML file from the earlier link as an EPG source in DVBLink.
I dont know who or how that file is created, so I sure hope it corrects itself sometime today.





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69 posts

Master Geek
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  Reply # 1210829 8-Jan-2015 21:56
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How did you go taylorjamesbarr? I now have my 7 days epg back so maybe all back to normal. Thanks for chasing up freeview



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Geek
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  Reply # 1210935 9-Jan-2015 09:00
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Still having issues but slightly different. The EPG this morning when loading it on a Mediaworks channel shows guide info for 2pm this afternoon on the now/next page.

Stupid thing.

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Ultimate Geek
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  Reply # 1210973 9-Jan-2015 09:44
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My guide problem has now been corrected too..  Thanks!




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Master Geek
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  Reply # 1211110 9-Jan-2015 13:30
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I MANUALLY RUN EPG collector yesterday which took my guide to Thursday midnight but when it run last night on a task schedule it did not update to Friday as usual. I am suspecting the EPG data may be sent every few days instead of every day.



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Geek
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  Reply # 1211213 9-Jan-2015 15:31
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IT'S FIXED! The guide is finally working as it should.



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