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  Reply # 1099230 31-Jul-2014 12:28
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NewNZISP:
timmmay: Another ISP? The market seems pretty saturated. You have two big players (telecom, vodafone) and a bunch of smaller ones (Snap, BigPipe, Orcon, Slingshot, Actrix) plus at least half a dozen I know little or nothing about.

How are you going to differentiate yourselves? Price? I suspect you'll find it difficult to undercut the existing ISPs by enough to make people switch, and if you can either bandwidth or service will suffer.

My priorities are: reliable service, reasonable costs (but $10 or $20 is irrelevant), good customer service, good peering. TC/Vodafone lost a customer of many years due to poor peering and poor service.

I wish you luck, I think you'll need it.



I totally understand and yep agree with you in regards to the market is saturated, but what we have found are a lot of ISP's are slow to move on technologies.

IPV6 is the future and we are building an infrastructure for that.

As soon as chorus drops prices we will pass that onto our customers, either by features, new services even cutting costs!




are you aware that the chorus costs may not drop in the way you envisage?  read all about Chorus' new 'Boost HD' plans.

IPv6 is such a marginal thing, with basically no benefits to the customer as of right now (5 years time, yes, but not now), investing in that is pretty silly IMO when you could be spending that money on something more relevant to today - like more bandwidth, UFB handovers etc

Sure, you'll get a few geeks who want to tinker (but they will likely be on Snap, who do IPv6 anyway, so it's not much of a differentiator vs them) but nobody else will care or even know what the hell IPv6 is.



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  Reply # 1099248 31-Jul-2014 12:57
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NonprayingMantis:

are you aware that the chorus costs may not drop in the way you envisage?  read all about Chorus' new 'Boost HD' plans.

IPv6 is such a marginal thing, with basically no benefits to the customer as of right now (5 years time, yes, but not now), investing in that is pretty silly IMO when you could be spending that money on something more relevant to today - like more bandwidth, UFB handovers etc

Sure, you'll get a few geeks who want to tinker (but they will likely be on Snap, who do IPv6 anyway, so it's not much of a differentiator vs them) but nobody else will care or even know what the hell IPv6 is.




being a new startup, ild expect they would be building much of their network fresh.

why not build the network ready for IPv6 rather than having to upgrade it later?




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 




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  Reply # 1099258 31-Jul-2014 13:20
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hio77:
NonprayingMantis:

are you aware that the chorus costs may not drop in the way you envisage?  read all about Chorus' new 'Boost HD' plans.

IPv6 is such a marginal thing, with basically no benefits to the customer as of right now (5 years time, yes, but not now), investing in that is pretty silly IMO when you could be spending that money on something more relevant to today - like more bandwidth, UFB handovers etc

Sure, you'll get a few geeks who want to tinker (but they will likely be on Snap, who do IPv6 anyway, so it's not much of a differentiator vs them) but nobody else will care or even know what the hell IPv6 is.




being a new startup, ild expect they would be building much of their network fresh.

why not build the network ready for IPv6 rather than having to upgrade it later?



we want to be around for a long time so IPV6 is the goal.

We believe chorus will pass on the lower costs to us providers.





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  Reply # 1099352 31-Jul-2014 14:44
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Does Global mode interest many people?

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  Reply # 1099377 31-Jul-2014 15:04
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Dream ISP=
Cheap unlimited naked xDSL.
Easy billing
Fast email support
Offshore speeds that of local.

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  Reply # 1099445 31-Jul-2014 16:34
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Mine would be..... 

 

  • Don't invest time & money in email infrastructure (I bet yahoo mail wishes they thought of this)  - use gmail as your provider, pass the savings on to the customer. 
  • Allow data sharing between mobile and broadband.... eg buy a household 100gb block that can be used by either home connection or mobile devices (I would even be happy with a 1mb mobile download consumes 2mb data block)  this could difficult to understand but a great way to differentiate yourself from other ISP (and you get a mobile provider as a partner too) 
  • Reasonable  data caps 100gb+ 200 gb that slow down after over use to reduce /remove bill shock
  • no traffic shaping - a consistent service across all sites/protocols, consistent across times of the day
  • Routers that can by flashed or upgraded, Potentially even a cost sharing eg ... basic one Free, open hackable router +$20
  • web site blocking and management - OK so this will raise some hackles but a decent way to protect kids online, filtered by default and a password to expose all the internet for each session/device. Use the email savings for this
  • Stats on internet usage by device (difficult and potentially required from the router) but a who is doing what when/where
  • OH FAST, not just fast, or Fast, or FAst or FASt but FAST 


First 2 and last one are the ways that you could differentiate yourself from the heard

and all that market research is FREE! I certainly would be interested in an ISP like this.... 



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  Reply # 1099496 31-Jul-2014 17:54
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j0nz: Mine would be..... 

 

  • Don't invest time & money in email infrastructure (I bet yahoo mail wishes they thought of this)  - use gmail as your provider, pass the savings on to the customer. 
  • Allow data sharing between mobile and broadband.... eg buy a household 100gb block that can be used by either home connection or mobile devices (I would even be happy with a 1mb mobile download consumes 2mb data block)  this could difficult to understand but a great way to differentiate yourself from other ISP (and you get a mobile provider as a partner too) 
  • Reasonable  data caps 100gb+ 200 gb that slow down after over use to reduce /remove bill shock
  • no traffic shaping - a consistent service across all sites/protocols, consistent across times of the day
  • Routers that can by flashed or upgraded, Potentially even a cost sharing eg ... basic one Free, open hackable router +$20
  • web site blocking and management - OK so this will raise some hackles but a decent way to protect kids online, filtered by default and a password to expose all the internet for each session/device. Use the email savings for this
  • Stats on internet usage by device (difficult and potentially required from the router) but a who is doing what when/where
  • OH FAST, not just fast, or Fast, or FAst or FASt but FAST 


First 2 and last one are the ways that you could differentiate yourself from the heard

and all that market research is FREE! I certainly would be interested in an ISP like this.... 


Great idea! and we will certainly look at it, however at launch stage mobile will not be included.

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  Reply # 1099508 31-Jul-2014 18:07
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NewNZISP: I totally understand and yep agree with you in regards to the market is saturated, but what we have found are a lot of ISP's are slow to move on technologies.

IPV6 is the future and we are building an infrastructure for that.

As soon as chorus drops prices we will pass that onto our customers, either by features, new services even cutting costs!


I'm a techie, and Snap supports IPv6, but I turned it off because it doesn't help me at all. In 5 years when it might be helpful I'll turn it back on.

Every ISP in NZ does everything I need - a basic connection, with varying degrees of reliably, but generally quite high. I don't need features, I don't need services, just the basics. The $5 or $10 Chorus may discount once UFB has been paid for in 20 years doesn't really matter to me - and the people who it does matter to tend to be lower income earners, who may require more support.

Strongly suggest a really good business case, along with numbers reviewed by someone who's set up an ISP in NZ. Otherwise you may lose your shirt.




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  Reply # 1099522 31-Jul-2014 18:25
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NewNZISP:
hio77:
NonprayingMantis:

are you aware that the chorus costs may not drop in the way you envisage?  read all about Chorus' new 'Boost HD' plans.

IPv6 is such a marginal thing, with basically no benefits to the customer as of right now (5 years time, yes, but not now), investing in that is pretty silly IMO when you could be spending that money on something more relevant to today - like more bandwidth, UFB handovers etc

Sure, you'll get a few geeks who want to tinker (but they will likely be on Snap, who do IPv6 anyway, so it's not much of a differentiator vs them) but nobody else will care or even know what the hell IPv6 is.




being a new startup, ild expect they would be building much of their network fresh.

why not build the network ready for IPv6 rather than having to upgrade it later?



we want to be around for a long time so IPV6 is the goal.

We believe chorus will pass on the lower costs to us providers.




That last sentence. Lol.

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  Reply # 1099523 31-Jul-2014 18:27
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NewNZISP: Does Global mode interest many people?


Not me. I'd rather you focused on the broadband and let me do what I want with the connection. (I use unblock-us and am happy to pay $5 for it rather than the 'free' one I could get through an ISP.)



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  Reply # 1099599 31-Jul-2014 19:51
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NonprayingMantis:
NewNZISP: Does Global mode interest many people?


Not me. I'd rather you focused on the broadband and let me do what I want with the connection. (I use unblock-us and am happy to pay $5 for it rather than the 'free' one I could get through an ISP.)


awesome good to know

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  Reply # 1099660 31-Jul-2014 21:00
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I'm happy with my ISP, I don't have issues so I don't need to contact them. I can't get UFB yet so my speed is being limited only by ADSL.

But this would win me over
- Good peering, traffic to peers unmetered
- Low latency
- Control panel to enable free static IP if required
- Redundant core - all core infrastructure including DNS servers etc should be duplicated in CHC & AKL
- Option for VoIP+ plans (DSCP tagging or something that we can tag VoIP traffic as high priority)
- Proven history of capabilities and reliability
- A clear business model

Don't really get interested by ISPs saying they aren't doing traffic shaping because if a link becomes congested, it is congested and we get slowdowns. All customers deserve a fair share of the bandwidth. But if you want to publish your MRTG graphs online to prove no congestion that would be welcome transparency :)

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  Reply # 1099670 31-Jul-2014 21:13
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jnimmo: I'm happy with my ISP, I don't have issues so I don't need to contact them. I can't get UFB yet so my speed is being limited only by ADSL.

But this would win me over
- Good peering, traffic to peers unmetered
- Low latency
- Control panel to enable free static IP if required
- Redundant core - all core infrastructure including DNS servers etc should be duplicated in CHC & AKL
- Option for VoIP+ plans (DSCP tagging or something that we can tag VoIP traffic as high priority)
- Proven history of capabilities and reliability
- A clear business model

Don't really get interested by ISPs saying they aren't doing traffic shaping because if a link becomes congested, it is congested and we get slowdowns. All customers deserve a fair share of the bandwidth. But if you want to publish your MRTG graphs online to prove no congestion that would be welcome transparency :)


Transparency would be a big thing in my books too.

as for Low Latency, apart from badly peered locations, this is more on the transport medium than the ISP..

depending on your ADSL/VDSL profile, your likely to have low latency, or pretty high latency.

on fiber, clearly you would expect this to be pretty low. 




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1099689 31-Jul-2014 21:39
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hio77:
jnimmo: I'm happy with my ISP, I don't have issues so I don't need to contact them. I can't get UFB yet so my speed is being limited only by ADSL.

But this would win me over
- Good peering, traffic to peers unmetered
- Low latency
- Control panel to enable free static IP if required
- Redundant core - all core infrastructure including DNS servers etc should be duplicated in CHC & AKL
- Option for VoIP+ plans (DSCP tagging or something that we can tag VoIP traffic as high priority)
- Proven history of capabilities and reliability
- A clear business model

Don't really get interested by ISPs saying they aren't doing traffic shaping because if a link becomes congested, it is congested and we get slowdowns. All customers deserve a fair share of the bandwidth. But if you want to publish your MRTG graphs online to prove no congestion that would be welcome transparency :)


Transparency would be a big thing in my books too.

as for Low Latency, apart from badly peered locations, this is more on the transport medium than the ISP..

depending on your ADSL/VDSL profile, your likely to have low latency, or pretty high latency.

on fiber, clearly you would expect this to be pretty low. 

Yeah good point -- I just love having only 4ms between work connection and home, being on the same ISP helps significantly with that I suspect. (I'm still only on ADSL at home!)

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  Reply # 1099691 31-Jul-2014 21:42
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jnimmo: 
Yeah good point -- I just love having only 4ms between work connection and home, being on the same ISP helps significantly with that I suspect. (I'm still only on ADSL at home!)


interleavings off.. on a VDSL connection (where your lowest profile is 1ms each way) you would probably be seeing 5~6ms.

but absolutely, it has its advantages! 




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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