Peppery:
Gave it a try. Unlike others in this thread I don't mind using Facebook but I did find that the messenger process was quite slow overall compared to a webpage. At one point the bot stopped replying and I had to repeat the previous answer so it was a 10 minute affair at the end.
Unfortunately the car insurance quote I got was 33.5% higher than with my current insurer with the same benefits added on (roadside + windscreen) so I don't see myself changing too soon.
Thanks Peppery! The chatbots been absolutely slammed today, indicating most people don't mind that it's within Facebook....but that won't stop us charging forward to the website version.
I'll pass the pricing comment on to our team, and see if we can look into what went on with the bot stopping replying.