A modern Kiwi marketplace/e-commerce platform

Forums › Startups › A modern Kiwi marketplace/e-commerce platform - AllGoods

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chindokiwi

26 posts

Geek

Reply # 2114141 25-Oct-2018 23:05

GoranZ:

Looks great .. any chance of adding in an option to "make an offer" like Gumtree or ebay have. This way you could get offers privatly (unlike trademe comments) and pick the best or keep it running at the "buy now"

Thanks for your feedback. The make an offer is something we have had suggested before - we may end up adding a proper system around this. Currently, we have an instant on-site chat which buyer and seller can use for questions, discussing details and making private offers. The chat is also a lot more of a centrepiece in our app.

Hammerer

1814 posts

Uber Geek
+1 received by user: 454

Lifetime subscriber

Reply # 2114145 25-Oct-2018 23:32

One person supports this post

I'm not likely to move from Trade Me unless there are some improvements from TM:

Better search.
- Some intelligence that allows members to provide feedback on the sort of listings they don't want to see in a search particularly those that have spammed keywords.
- More predefined fields that are searchable, e.g. brand, model name, model number. This would also avoid spammed keywords.
Prevent items being listed with keyword spamming so they get onto more search results. Alternatively provide an option to prevent them appearing in the search results.
Prevent listings in the incorrect category. This is more obvious when displaying items by lowest price as there are more commonly items that should be in other categories, e.g. mobile phone accessories in the mobile phone category. Several pages of this dross is annoying. A possible solution might be a mechanism where members can point the seller to the suggested correct category. Once enough people do that then the item could be moved automatically or with manual approval. Members who do it incorrectly lose the ability to do it again.
Most important details visible when I first view a listing. Not making me clikc or go through the entire page to see key info like price, shipping, seller, seller reputation. I like that allgoods.co.nz appears to have this already.

GoranZ

181 posts

Master Geek
+1 received by user: 23

Reply # 2126878 14-Nov-2018 22:26

One person supports this post

How do you deal with 2nd hand sellers who do not communicate or ship the goods after payment ?

I see you have a policy that says;
"You can only open a dispute for a product you have purchased from an AllGoods store. You cannot open a dispute for an auction you have won from another user. In these cases, you will have to resolve the issue with the seller of the auction."

So unlike TradeMe buyers have no recourse for resolution assistance from yourselves ?

The seller can just ignore emails and site chats and keep the money ?

Peppery

814 posts

Ultimate Geek
+1 received by user: 156

Trusted

Reply # 2126880 14-Nov-2018 22:36

I'll be honest, your design doesn't scream modern to me. Quite the opposite. I agree with the previous poster that compared it to AliExpress - that's the first thing I thought of too when I saw it.

The the main concern for me is obviously your competition and what exactly your value-add is. Plenty of people have tried free listings to woo consumers but it's simply not enough.

Otherwise, best of luck! I'm sure plenty of kiwis would appreciate somebody knocking the giant down off the throne.

MileHighKiwi

468 posts

Ultimate Geek
+1 received by user: 234

Reply # 2126949 15-Nov-2018 08:41

chindokiwi:

Essentially New Zealand is behind when it comes to e-commerce. It’s expensive to sell online, there is no NZ marketplace designed for new goods and there is no free and easy app. The rest of the world has moved on from old clunky “Auction sites”. Singapore now has Carousell and Shopee (as well as Lazada among others), China has 闲鱼 and 淘宝, and the US has largely moved on from ebay/craigslist to more modern platforms such as Amazon and Letgo (plus many other similar apps like OfferUp, 5Miles, VarageSale etc).

We are bringing New Zealand up to speed with the rest of the world in providing a free and modern platform.

I've heard that The Warehouse is launching 'TheMarket'. It's an e-commerce platform that enables customers to buy new goods from a number of re-sellers, with home delivery, or pick up from The Warehouse and associated stores in the Warehouse Group. They have plans to become NZ's largest e-commerce platform.

Jeeves

243 posts

Master Geek
+1 received by user: 58

Reply # 2127822 16-Nov-2018 10:43

TheMarket.co.nz is regsitered to a 'Justus Wilde'.. who happens to be the CEO of Warehouse Group investment arm.

So look's like you're right...

chindokiwi

26 posts

Geek

Reply # 2128818 18-Nov-2018 11:51

Hammerer:

I'm not likely to move from Trade Me unless there are some improvements from TM:

Better search.

Some intelligence that allows members to provide feedback on the sort of listings they don't want to see in a search particularly those that have spammed keywords.
More predefined fields that are searchable, e.g. brand, model name, model number. This would also avoid spammed keywords.
Prevent items being listed with keyword spamming so they get onto more search results. Alternatively provide an option to prevent them appearing in the search results.
Prevent listings in the incorrect category. This is more obvious when displaying items by lowest price as there are more commonly items that should be in other categories, e.g. mobile phone accessories in the mobile phone category. Several pages of this dross is annoying. A possible solution might be a mechanism where members can point the seller to the suggested correct category. Once enough people do that then the item could be moved automatically or with manual approval. Members who do it incorrectly lose the ability to do it again.
Most important details visible when I first view a listing. Not making me clikc or go through the entire page to see key info like price, shipping, seller, seller reputation. I like that allgoods.co.nz appears to have this already.

Hi, thanks for that feedback. These are all things we think are important too. It seems that a lot of the things you'd like to see improved relate to the search - we are constantly working on improving this, though it does some time as we are still training our search as we gain more data. RE: the changing categories, this seems something that is possible for us to implement. We do have systems already in place to easily move a listing's category as well as suggestions new categories and filters. It's all good feedback and I've created tickets for us to look into improving these points.

chindokiwi

26 posts

Geek

Reply # 2128824 18-Nov-2018 11:59

GoranZ:

How do you deal with 2nd hand sellers who do not communicate or ship the goods after payment ?

I see you have a policy that says;
"You can only open a dispute for a product you have purchased from an AllGoods store. You cannot open a dispute for an auction you have won from another user. In these cases, you will have to resolve the issue with the seller of the auction."

So unlike TradeMe buyers have no recourse for resolution assistance from yourselves ?

The seller can just ignore emails and site chats and keep the money ?

Hi, we do intervene to the best of our abilities to help resolve any issues on the site -whether it's a secondhand purchase or a brand-new item that was purchased. However, similarly to Trade Me, we don't offer "Buyer protection" for items purchased outside of our payment systems. Currently, we only provide our payment systems for brand new items sold on the AllGoods Mall. I'll make sure that policy is updated to more accurately reflect the process, it seems it is confusing at the moment. Thanks for bringing this up.

chindokiwi

26 posts

Geek

Reply # 2128834 18-Nov-2018 12:31

Peppery:

I'll be honest, your design doesn't scream modern to me. Quite the opposite. I agree with the previous poster that compared it to AliExpress - that's the first thing I thought of too when I saw it.

The the main concern for me is obviously your competition and what exactly your value-add is. Plenty of people have tried free listings to woo consumers but it's simply not enough.

Otherwise, best of luck! I'm sure plenty of kiwis would appreciate somebody knocking the giant down off the throne.

Hi, thanks for that feedback. Regarding the homepage design, we've recently updated this. Take a look and let me know whether you prefer this new design. A point that I probably haven't made very clear previously is that our focus is on being primarily an app (that also has a website) rather than the other way around. Feedback about the website is great and very much appreciated, but our biggest focus is on the app which was just launched so it's very early days for it and we needed feedback from users. A few points of value that the app brings are that it's really quick and easy to list something, you can browse for listings near you with GPS, and you can chat instantly in real-time with buyers and sellers. This is the same value that has been offered by similar apps overseas (i.e letgo, carousell, depop, swapitla) which all do very well. Would really appreciate your thoughts on that new design and the app if you get a chance.

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