Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




536 posts

Ultimate Geek
+1 received by user: 37


Topic # 110894 18-Oct-2012 14:24
Send private message

Hi,

A while back, shortly after skinny launched, but I can't remember exactly when, I purchased a Skinny phone from Dick Smith.  Admittedly it is just for emergency purposes for when I travel outside the 2degrees coverage area.  The box came with the phone (U2800) and the SIM - this is the only skinny SIM that we have and the phone and the SIM were purchased at the same time.

After you have had the phone for 9 months you are supposed to be able to unlock the phone for free.  I wanted to do this so that I could use a local SIM when I travel to Australia next week.  When I login to the Skinny website I can see that I was making calls in January of this year, but it won't let me unlock the phone for free.

I called Skinny support and was basically told that the online tool was correct.  He could see that I had made calls in January, but said that it could be from a different phone, and he couldn't see that the phone that I wanted to unlock was the one I used the SIM in.  I told him that I had the box with both the SIM number and IEMI number on them which shows that I bought the SIM and the phone at the same time, and that I could email a photo if he liked.

He said that he would see what he could do and ring me back.  Still waiting (about 3 hours later) for the call back.

Anyone else had unlocking issues with Skinny?

Create new topic


536 posts

Ultimate Geek
+1 received by user: 37


  Reply # 703103 18-Oct-2012 17:50
Send private message

Update: have been rung back and been given an unlock code. Will try it tomorrow.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Avondale College students at top of Microsoft Office Specialist World Championship
Posted 21-Aug-2017 14:11


Garmin introduces inReach SE+ and inReach Explorer+
Posted 21-Aug-2017 14:05


Public Wi-Fi plus cloud file sharing
Posted 18-Aug-2017 11:20


D-Link NZ launches professional Wireless AC Wave 2 Access Point for businesses
Posted 17-Aug-2017 19:25


Garmin introduces the Rino 700 five-watt two-way handheld radio
Posted 17-Aug-2017 19:04


Garmin announces the Foretrex 601 and Foretrex 701 Ballistic Edition for outdoor and tactical use
Posted 17-Aug-2017 19:02


Brightstar announces new distribution partnership with Samsung Knox platform in Australia
Posted 17-Aug-2017 17:07


Free gig-enabled WiFi network extends across Dunedin
Posted 17-Aug-2017 17:04


Samsung expands with connect Gear S3 Frontier
Posted 17-Aug-2017 15:55


Fact-checking Southern Cross Next cable is fastest to USA
Posted 17-Aug-2017 13:57


Thurrott says Microsoft Surface is dead last for reliability
Posted 16-Aug-2017 15:19


LibreOffice 5.4 works better with Microsoft Office files
Posted 16-Aug-2017 13:32


Certus launches Cognition
Posted 14-Aug-2017 09:31


Spark adds Cambridge, Turangi to 4.5G network
Posted 10-Aug-2017 17:55


REANNZ network to receive ongoing Government funding through to 2024
Posted 10-Aug-2017 16:05



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.