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1094 posts

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  Reply # 743527 11-Jan-2013 19:47
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Yep, all three of our accounts wiped out too. I was talking with one of their CSR's yesterday and he said it was a deliberate 'mistake' as a Christmas present and to enjoy it whilst it lasted.

Have to say I'm a little disappointed everything was just reset. If I had logged in this morning and seen hours of calls and then tried to use them without knowing they had been removed, would I have been charged excess fees ?



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Reply # 744392 14-Jan-2013 10:19
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I agree with the spirit of the thread here, with the "apparent" unofficial Glitch and rollover plan presie. However the lack of any info on this Skinny issues on the website is poor PR (Skinny is not a great communicator with stuff like this) . To have the plan credited then remove it again with no advice is not a great customer comms action in a competitive mobile market.  Skinny should have cancelled the glitch rollover at end of weekly renewal period in my view and advised us (customers) by text of the fix etc!

I think their weekly plans would also stack up better and be much more attractive if the unused weekly allowances was rolled over and was reset on a monthly basis!  However I do appreciate why Skinny doesn't do this as it would cost them in interconnect charges but it would gain lots of customers and market share methinks.... anyway that's my 5 cent worth here!

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