Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


2598 posts

Uber Geek
+1 received by user: 495


Topic # 151109 14-Aug-2014 09:35
Send private message

I noticed the other day (a couple of days before my $16 pack - 90 Rollover minutes - was due to renew), that my accumulated minutes suddenly showed a huge drop (and I havent used them).

I logged into the web portal and it showed: NZ minutes         153 (expiring in 2 days) Rollover Minutes 180

I have never bought anything called 'NZ minutes' and it showed that was due to expire in 2 days time.

I would have expected to see a total of Rollover minutes of around 300-400 accumulated minutes.

I called the helpdesk and they said there had been a problem with the Rollover balances and it had just started accumulating again since June (that would explain the 180 Rollover minutes).

On asking what the 'NZ minutes' were, the helpful person went and checked with their supervisor and said that apparently this was how they were showing the 'missing' accumulated minutes prior to June.

I asked what would happen in 2 days time (when it said the NZ minutes would expire) and she said she believed they would be moved into the Rollover balance. In other words my real minutes balance should be 153 + 180 (333 minutes) - which sounds about right.

A couple of days on and my account has taken another $16 topup as it should.

My balance now shows :
NZ minutes        153 (expiring in 29 days) Rollover Minutes 270
So all up the total minutes balance is probably correct - but will the 'NZ minutes' just keep 'expiring' and 'renewing' forever?
I am hardly short of minutes - but this is a very confusing way of showing a balance.




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

Create new topic
1437 posts

Uber Geek
+1 received by user: 316


  Reply # 1108854 15-Aug-2014 10:05
Send private message

Ive just signed up with Skinny
Just how do rollover minutes or rollover data  work ??

Do the rollover minutes/data keep accumulating, or do they last only a month ?
If I had alot of rollover minutes or data, can I not do the prepay topup for that month & just use my rollovers instaed

Cheers



2598 posts

Uber Geek
+1 received by user: 495


  Reply # 1110076 17-Aug-2014 20:02
Send private message

They dont have rollover data. At the end of the month any unused data just vanishes.
Rollover minutes means if you end up with 30 minutes unused at the end of the billing month, this 30m is added into your rollover minutes total. You have 12 months to use it or lose it.
Presumably minutes you do use get taken off the oldest rollover minutes first.

You have to top up each month or I think you lose any rollover accumulated balances.




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

1437 posts

Uber Geek
+1 received by user: 313


  Reply # 1110193 17-Aug-2014 22:57
Send private message

No not quite right. While you have an active rollover pack running you accumulate minutes. If you stop your pack the accumulated minutes hang for up to 12 months until you reactivate a rollover pack. You can't use rollover minutes if you don't have a current pack. 

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41


Exhibition to showcase digital artwork from across the globe
Posted 23-May-2018 16:44


Auckland tops list of most vulnerable cities in a zombie apocalypse
Posted 23-May-2018 12:52


ASB first bank in New Zealand to step out with Garmin Pay
Posted 23-May-2018 00:10


Umbrellar becomes Microsoft Cloud Solution Provider
Posted 22-May-2018 15:43


Three New Zealand projects shortlisted in IDC Asia Pacific Smart Cities Awards
Posted 22-May-2018 15:14


UpStarters - the New Zealand tech and innovation story
Posted 21-May-2018 09:55


Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09


Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00


D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30


New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17


Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14


Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.