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2674 posts

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Topic # 151109 14-Aug-2014 09:35
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I noticed the other day (a couple of days before my $16 pack - 90 Rollover minutes - was due to renew), that my accumulated minutes suddenly showed a huge drop (and I havent used them).

I logged into the web portal and it showed: NZ minutes         153 (expiring in 2 days) Rollover Minutes 180

I have never bought anything called 'NZ minutes' and it showed that was due to expire in 2 days time.

I would have expected to see a total of Rollover minutes of around 300-400 accumulated minutes.

I called the helpdesk and they said there had been a problem with the Rollover balances and it had just started accumulating again since June (that would explain the 180 Rollover minutes).

On asking what the 'NZ minutes' were, the helpful person went and checked with their supervisor and said that apparently this was how they were showing the 'missing' accumulated minutes prior to June.

I asked what would happen in 2 days time (when it said the NZ minutes would expire) and she said she believed they would be moved into the Rollover balance. In other words my real minutes balance should be 153 + 180 (333 minutes) - which sounds about right.

A couple of days on and my account has taken another $16 topup as it should.

My balance now shows :
NZ minutes        153 (expiring in 29 days) Rollover Minutes 270
So all up the total minutes balance is probably correct - but will the 'NZ minutes' just keep 'expiring' and 'renewing' forever?
I am hardly short of minutes - but this is a very confusing way of showing a balance.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

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  Reply # 1108854 15-Aug-2014 10:05
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Ive just signed up with Skinny
Just how do rollover minutes or rollover data  work ??

Do the rollover minutes/data keep accumulating, or do they last only a month ?
If I had alot of rollover minutes or data, can I not do the prepay topup for that month & just use my rollovers instaed


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+1 received by user: 520

  Reply # 1110076 17-Aug-2014 20:02
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They dont have rollover data. At the end of the month any unused data just vanishes.
Rollover minutes means if you end up with 30 minutes unused at the end of the billing month, this 30m is added into your rollover minutes total. You have 12 months to use it or lose it.
Presumably minutes you do use get taken off the oldest rollover minutes first.

You have to top up each month or I think you lose any rollover accumulated balances.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

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  Reply # 1110193 17-Aug-2014 22:57
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No not quite right. While you have an active rollover pack running you accumulate minutes. If you stop your pack the accumulated minutes hang for up to 12 months until you reactivate a rollover pack. You can't use rollover minutes if you don't have a current pack. 

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