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277 posts

Ultimate Geek


# 176894 15-Jul-2015 13:06
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Since moving to Skinny from 2Degrees, I am unable to get 2FA txts from Google. They simply don't turn up on my phone.  I am able to receive 2FA txts from other services such as Apple and the ANZ bank, but not from Google.  I am able to get them on my backup (work) phone on Vodafone.   Can someone else confirm that they are able to 2FA txts from Google?




Tinshed
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  # 1344824 15-Jul-2015 15:44
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I am on Skinny and can receive TFA texts from Google. (Recently got a new 0204 number. FWIW)

Cheers,
Joseph


Edit... Thought I had better double check. Just went through the google account security checkup and can confirm I do indeed receive the verification code.

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  # 1344852 15-Jul-2015 16:16
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it will be to do with your number porting, if I'm reading your question right

 
 
 
 




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Ultimate Geek


  # 1344854 15-Jul-2015 16:21
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nathan: it will be to do with your number porting, if I'm reading your question right


I did port my old number from 2Degrees so that may well the problem.  Not sure how to solve that.  I could try deleting it and then adding it again I guess. Any other thoughts?

[Edited for spelling mistakes]




Tinshed
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  # 1344855 15-Jul-2015 16:24
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Yes, try it removing and adding again - I saw a similar problem when moving from Spark to Vodafone and Facebook SMS wouldn't arrive. Then realised you select an operator when enabling SMS 2FA and they use a specific providers depending on which operator you're using. Removing and adding again solved my problem.






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  # 1345029 15-Jul-2015 22:04
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If you are on Android you can use Google Authenticator as an alternative to sms 2FA. I use a forked version called Open Authenticator as it is mirrored to my smartwatch, which incidentally is mighty handy. It can handle token generation for multiple accounts, Google, Facebook, Realms, etc.

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  # 1345077 15-Jul-2015 23:42
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Or if you go Authenticator way use Authy: it syncs between Android, iPhone and Chrome add-on. Google Authenticator is on single device only - it means new device requires you to enroll all accounts again on the new device. With Authy you just login and that's it.







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Ultimate Geek


  # 1345123 16-Jul-2015 08:18
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freitasm: Or if you go Authenticator way use Authy: it syncs between Android, iPhone and Chrome add-on. Google Authenticator is on single device only - it means new device requires you to enroll all accounts again on the new device. With Authy you just login and that's it.



Thanks for the suggestion, I'll check it out.  I tried deleting the phone number causing the problem, but wasn't able to - couldn't see exactly how I mean.  So I disabled, then re-enabled 2FA and re-entered my phone number. Wouldn't txt the number, but would call it! So what worked seamlessly now seems kludgy so Authy may be the way to go.    




Tinshed
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  # 1402256 8-Oct-2015 11:08
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I have this problem with overseas SMS's for 2FA, as some services don't use app verification rather SMS/call or some do SMS only.
i.e. LinkedIn doesn't support app verification. Tested and tried on various handsets, mobile OS's and what not.

So I made a call to Skinny, they apparently block said messages for "Security reasons", "as they're possibly from an unlegitimate source".
Not sure about 2Degrees, but I know Vodafone's network doesn't block these type of SMS messages inbound from prior experience.

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Master Geek


  # 1404121 12-Oct-2015 09:36
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I have issues as well - Yahoo messages, possibly others.  Have made preliminary enquiries to SKinny and been told it should not be happening - anyone from SKinny here able to comment?

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Master Geek


  # 1409132 19-Oct-2015 12:02
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StructureDr: I have issues as well - Yahoo messages, possibly others.  Have made preliminary enquiries to SKinny and been told it should not be happening - anyone from SKinny here able to comment?


As a follow up, I seem now to be able to receive these texts - had some strange sim issues last week (loss of voice service intermittently etc) so maybe was related.

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  # 1409178 19-Oct-2015 12:54
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I had been trying to use my Skinny 0204 number as the recovery number with google, last few weeks I would not get the text from them when trying to set it up. 
However i just tried it today and now works.

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