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358 posts

Ultimate Geek
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  Reply # 1438454 1-Dec-2015 11:53
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"not available in your area" when I search my home address which is in a North Shore Auckland suburb, close to the city with close line of sight to towers of three mobile networks. That's interesting. 

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Ultimate Geek
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Skinny

  Reply # 1438457 1-Dec-2015 11:57
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tchart: Is there a limitation on service locations for this product? The Skinny address checker says negative to both addresses I put in but the Spark 4G coverage map shows good/fair coverage for both addresses.


To make sure our Skinny Broadband customers get the best speed as possible, you can only get Skinny Broadband in certain coverage areas despite being on the 700MHz network. These areas are sometimes different from the regular mobile 4G areas. The reason it's not available everywhere is that we need to be able to manage the network to ensure that all customers using the network receive a reliable and consistent service.

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Uber Geek
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  Reply # 1438459 1-Dec-2015 12:01
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LivingSkinny: 
To make sure our Skinny Broadband customers get the best speed as possible, you can only get Skinny Broadband in certain coverage areas despite being on the 700MHz network. These areas are sometimes different from the regular mobile 4G areas. The reason it's not available everywhere is that we need to be able to manage the network to ensure that all customers using the network receive a reliable and consistent service.


A coverage map would be helpful. I've tried 3 addresses (incl. one central Wellington/CBD) and the address checker says no on all of them.

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Biddle Corp
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  Reply # 1438460 1-Dec-2015 12:02
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I've only found a single semi rural address so far with coverage after trying a lot of random areas.

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  Reply # 1438465 1-Dec-2015 12:09
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tchart:
LivingSkinny: 
To make sure our Skinny Broadband customers get the best speed as possible, you can only get Skinny Broadband in certain coverage areas despite being on the 700MHz network. These areas are sometimes different from the regular mobile 4G areas. The reason it's not available everywhere is that we need to be able to manage the network to ensure that all customers using the network receive a reliable and consistent service.


A coverage map would be helpful. I've tried 3 addresses (incl. one central Wellington/CBD) and the address checker says no on all of them.


I guess they assume that people only really care about one address - the one where they live  (and maybe their bach)
Most fixed ISPs don't show a map, so makes sense for Skinny to work the same way.

so no need for a coverage map (unlike normal mobile where you move around a lot so need to see lots of areas)

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Ultimate Geek
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  Reply # 1438469 1-Dec-2015 12:13
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To make sure our Skinny Broadband customers get the best speed as possible, you can only get Skinny Broadband in certain coverage areas despite being on the 700MHz network. These areas are sometimes different from the regular mobile 4G areas. The reason it's not available everywhere is that we need to be able to manage the network to ensure that all customers using the network receive a reliable and consistent service.


so its 700MHZ only ? That might explain why even the very center of Queen St (Auckland) is no service.

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  Reply # 1438471 1-Dec-2015 12:15
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Having a "type in your address to check box" also gives them info on potential future demand,

Sure,  early adopter Tyre kickers wll screw it around a bit, but once it settles down, I guess it could be a useful indicator of where potential users are....

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  Reply # 1438491 1-Dec-2015 12:47
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Maps would be much more useful I think..





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  Reply # 1438493 1-Dec-2015 12:55
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Queen Street, Auckland worked for me.




My views (except when I am looking out their windows) are not those of my employer.

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Ultimate Geek
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  Reply # 1438508 1-Dec-2015 13:00
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hairy1: Queen Street, Auckland worked for me.


100 Queen st works, 200 does not, um, ok

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Ultimate Geek
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Skinny

  Reply # 1438512 1-Dec-2015 13:03
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noroad:

To make sure our Skinny Broadband customers get the best speed as possible, you can only get Skinny Broadband in certain coverage areas despite being on the 700MHz network. These areas are sometimes different from the regular mobile 4G areas. The reason it's not available everywhere is that we need to be able to manage the network to ensure that all customers using the network receive a reliable and consistent service.


so its 700MHZ only ? That might explain why even the very center of Queen St (Auckland) is no service.


We use Spark's 700MHz, 1800MHz and 2600MHz frequencies.

sxz

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Ultimate Geek
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  Reply # 1438515 1-Dec-2015 13:07
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knoydart:  If you try to use your Skinny modem at a new address without telling us we may disconnect it from our network."


Do you think I can tell them I am taking it to my bach over summer, then to my parents place, etc.?

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Ultimate Geek
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  Reply # 1438518 1-Dec-2015 13:08
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We use Spark's 700MHz, 1800MHz and 2600MHz frequencies.


Well your address checker is a bit broken then I would say, I have very strong Skinny mobile Service at home (about 500M line of sight to Spark tower) on two mobiles, but your address checker says no sericve. Not that I need any more Internet, just that it might be a good idea to make sure its all working as such (I know how hard it is to make these things accurate).

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Uber Geek
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  Reply # 1438523 1-Dec-2015 13:11
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noroad:

We use Spark's 700MHz, 1800MHz and 2600MHz frequencies.


Well your address checker is a bit broken then I would say, I have very strong Skinny mobile Service at home (about 500M line of sight to Spark tower) on two mobiles, but your address checker says no sericve. Not that I need any more Internet, just that it might be a good idea to make sure its all working as such (I know how hard it is to make these things accurate).


Did you read what Skinny wrote above?


LivingSkinny:

To make sure our Skinny Broadband customers get the best speed as possible, you can only get Skinny Broadband in certain coverage areas despite being on the 700MHz network. These areas are sometimes different from the regular mobile 4G areas. The reason it's not available everywhere is that we need to be able to manage the network to ensure that all customers using the network receive a reliable and consistent service.

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  Reply # 1438567 1-Dec-2015 13:39
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Success! It looks like you should be able to get Skinny Broadband at your place. Your Skinny modem can only be used at this address. If used anywhere else, we may need to stop your service.

So can't use it while mobile?

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