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352 posts

Ultimate Geek
+1 received by user: 22


  Reply # 1506735 6-Mar-2016 07:56
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Quick question, is it possible to change the credit or debt card invoiced in the skinny user portal?

29 posts

Geek
+1 received by user: 3


  Reply # 1507135 6-Mar-2016 21:36
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johny99: Quick question, is it possible to change the credit or debt card invoiced in the skinny user portal?

 

 

 

Yes once you have your account setup you can remove or change the card stored


 
 
 
 


66 posts

Master Geek
+1 received by user: 6


  Reply # 1507177 7-Mar-2016 00:11
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PhantomNVD:
freitasm:

 

PhantomNVD: Instead of saying they won't.. MAKE THE CALL and then SEE if they won't when it's already working for you.

 

 

 

Careful there. Recommending someone to gamble with their time and money... I can see things not working well and people complaining about the telco, which didn't want to sell it in first place.

 



@freitasm Well, no monetary gamble with a guaranteed 30 day money back deal, and I gues complaints from an unserviced address would be easily dealt with since they knew the deal if they had to work around the signup process...

Kinda like the Netflix thread, can't complain to Netflix if your US Netflix stops working as you knew they 'don't support' that anyway? 😆

 

Anyone know if the modem can be used with another provider (i.e. Spark) if it turns out that Skinny doesn't cover my area?


2256 posts

Uber Geek
+1 received by user: 582


  Reply # 1507180 7-Mar-2016 00:28
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umm... SKinny IS Spark and uses the exact same towers?

 

essentially the answer is "No" their modem is network locked to their network BUT that is Sparks network too so unless you wanted to pop a VF or 2D sim in you're probably fine?

 

 

 

The label is on top of the sim slot in mine, and as I'm still deciding if I'll return it (0.05mb upload speed on my 2bars/25mb/s download today!)  i cant take it off, but truely believe id see a spark sim in there :)


29 posts

Geek
+1 received by user: 3


  Reply # 1507184 7-Mar-2016 00:35
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SiliconAudio:

 

PhantomNVD:
freitasm:

 

PhantomNVD: Instead of saying they won't.. MAKE THE CALL and then SEE if they won't when it's already working for you.

 

 

 

Careful there. Recommending someone to gamble with their time and money... I can see things not working well and people complaining about the telco, which didn't want to sell it in first place.

 



@freitasm Well, no monetary gamble with a guaranteed 30 day money back deal, and I gues complaints from an unserviced address would be easily dealt with since they knew the deal if they had to work around the signup process...

Kinda like the Netflix thread, can't complain to Netflix if your US Netflix stops working as you knew they 'don't support' that anyway? 😆

 

Anyone know if the modem can be used with another provider (i.e. Spark) if it turns out that Skinny doesn't cover my area?

 

 

 

 

why would you want to use another provider with the skinny modem both spark and vodafone offer rbi over 4g and both have different coverage than skinny as i can get skinny broadband but cant get either spark or vodafone rbi 4g

 

 

 

i believe spark use the same modem for their 4g rbi as skinny

 

so both spark and vodafone should sell you or give you a modem


66 posts

Master Geek
+1 received by user: 6


  Reply # 1507186 7-Mar-2016 00:40
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JonathonDD:

 

why would you want to use another provider with the skinny modem both spark and vodafone offer rbi over 4g and both have different coverage than skinny as i can get skinny broadband but cant get either spark or vodafone rbi 4g

 

 

 

i believe spark use the same modem for their 4g rbi as skinny

 

so both spark and vodafone should sell you or give you a modem

 

 

Because Skinny charges $149 for their modem and Spark charges $249 for theirs if I don't want a contract.  I want Skinny, but if it doesn't work for me, it would be cheaper for me to keep it to use with Spark.


2256 posts

Uber Geek
+1 received by user: 582


  Reply # 1507187 7-Mar-2016 00:49
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Opposite direction but this post would indicate the need for changing the APN if switching between the two...

 

http://support.skinny.co.nz/app/answers/detail/a_id/334/~/how-do-i-use-a-spark-t-stick-with-a-skinny-sim%3F 

 

 

 

I still don't understand your distinguishing "if Skinny doesn't work use with Spark" they use the SAME towers and thus have the SAME network signal etc...

 

BUT only the 'budget' minded Skinny brand offers the $55/60gb contract-less plan... if the speeds "don't work" neither will "Spark" do any better, so you may as well return the modem with your 30 guarantee and skip buying "Spark's" one too?

 

 

 

unless you're trying to use it in an area that Skinny don't cover/allow in their plan... in which case your question is moot as they wont sell it to you anyway?

 

 

 

Did I get that right @livingskinny ?


29 posts

Geek
+1 received by user: 3


  Reply # 1507188 7-Mar-2016 00:52
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SiliconAudio:

 

JonathonDD:

 

why would you want to use another provider with the skinny modem both spark and vodafone offer rbi over 4g and both have different coverage than skinny as i can get skinny broadband but cant get either spark or vodafone rbi 4g

 

 

 

i believe spark use the same modem for their 4g rbi as skinny

 

so both spark and vodafone should sell you or give you a modem

 

 

Because Skinny charges $149 for their modem and Spark charges $249 for theirs if I don't want a contract.  I want Skinny, but if it doesn't work for me, it would be cheaper for me to keep it to use with Spark.

 

 

 

 

ok in that case i dont know if the modem is locked or not it does have a custom firmware with the skinny logo at the very least but if i search for network it does find spark and vodafone as the 2 options 

 

now one other thing it appears to be locked to 4g only i think sparks rbi will use 3g if 4g is not available so even if it does work with a spark sim that could be a problem 

 

and can you even sign up for a spark rbi account if you dont buy a modem from them?

 

 


29 posts

Geek
+1 received by user: 3


  Reply # 1507189 7-Mar-2016 00:52
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SiliconAudio:

 

JonathonDD:

 

why would you want to use another provider with the skinny modem both spark and vodafone offer rbi over 4g and both have different coverage than skinny as i can get skinny broadband but cant get either spark or vodafone rbi 4g

 

 

 

i believe spark use the same modem for their 4g rbi as skinny

 

so both spark and vodafone should sell you or give you a modem

 

 

Because Skinny charges $149 for their modem and Spark charges $249 for theirs if I don't want a contract.  I want Skinny, but if it doesn't work for me, it would be cheaper for me to keep it to use with Spark.

 

 

 

 

 

 

editing this post because of double post one slight problem it seems with skinny broadband it does not appear to keep a connection active so if i try to load a webpage half the time it sits on connecting for a while then loads and in turn ends up with double posts

 

 

 

it does however seem to work perfectly fine if i run it through a vpn so the connection stays active


2256 posts

Uber Geek
+1 received by user: 582


  Reply # 1507191 7-Mar-2016 01:09
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Well I think that may be an aspect of their upload speeds... What upload do you get @JonathanDD?

Not sure how, but my upload dipped to 1/10th when I managed to find a spot with 2 bar connection? [yes I know I'm borderline, but HOW can that work out ?]

Click to see full size

And
Click to see full size

Note the times... Highly unlikely to be a congested system, right?

29 posts

Geek
+1 received by user: 3


  Reply # 1507192 7-Mar-2016 01:15
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hey i dont think it is to do with the upload when it connects it is fast but it hates connecting in the first place 

 

the same thing with games for example on csgo it works fine once it makes the connection and i can stay in a game all day but it takes it time making the connection first 

 

 

 

so sometimes every page i go to on chrome it gets stuck at connecting for sometimes half a minute and i need to keep refreshing until it works

 

it is possible i have a faulty modem i guess

 

 

 

as far as speed tests here is one i just did also connected to a vpn in sydney <


66 posts

Master Geek
+1 received by user: 6


  Reply # 1507193 7-Mar-2016 01:32
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PhantomNVD:

 

I still don't understand your distinguishing "if Skinny doesn't work use with Spark" they use the SAME towers and thus have the SAME network signal etc...

 

BUT only the 'budget' minded Skinny brand offers the $55/60gb contract-less plan... if the speeds "don't work" neither will "Spark" do any better, so you may as well return the modem with your 30 guarantee and skip buying "Spark's" one too?

 

 

 

unless you're trying to use it in an area that Skinny don't cover/allow in their plan... in which case your question is moot as they wont sell it to you anyway?

 

 

 

Did I get that right @livingskinny ?

 

 

For whatever reason, Skinny is only available in the Whangarei CBD.  While there are Spark 4G 700 MHz towers all over Northland, and both the Spark and Skinny 4G 700 MHz maps show me as in the best coverage zone, I am not covered in the Skinny address checker and, in fact, Skinny do not cover anywhere else in Northland.

 

Seems strange, as Northland desperately needs RBI options.  One of the most economically depressed areas in the country where an option like Skinny is badly needed.


137 posts

Master Geek
+1 received by user: 29


  Reply # 1507194 7-Mar-2016 01:35
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JonathonDD:

 

now one other thing it appears to be locked to 4g only i think sparks rbi will use 3g if 4g is not available so even if it does work with a spark sim that could be a problem 

 

 

 

 

No, Spark's is 4G only as well so it wouldn't make any difference.


BDFL - Memuneh
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  Reply # 1507247 7-Mar-2016 08:05
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Speed test over WiFi on a mobile phone are deceiving. Plug a laptop to the ethernet port and try again.

Also mobile can degrade rapidly in low coverage area depending on lots of factors. Hence the warning I posted about being in fringe areas.




31 posts

Geek
+1 received by user: 6


  Reply # 1507289 7-Mar-2016 09:57
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freitasm: Speed test over WiFi on a mobile phone are deceiving. Plug a laptop to the ethernet port and try again.

 

Can you provide more info on this and how the results are deceiving? Is the issue doing the speed test over WiFi or using the mobile device?

 

 

 

So far I have only done tests over WiFi with a laptop, tablet or phone, but they look not too bad (this one is not so fast)

 

 
Laptop over wifi to Skinny 4G modem (notice ISP shows up as Spark) from address with zero 4G coverage on Skinny map.

 

 


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