Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


895 posts

Ultimate Geek
+1 received by user: 285


Topic # 201820 5-Sep-2016 10:50
Send private message

I put Skinny Broadband in at our local church with a 2talk phone line over the top, to replace an old Spark DSL/homeline plan that was costing them megabucks.  I had to run a VPN back to my house (on UFB) as I couldn't get 2talk to work over Skinny's CGNAT.

 

This is the smokeping for the VPN:

 

Click to see full size

 

Jitter has got a lot worse in the last week or two and the VoIP has started cutting out quite a bit.

 

Can Skinny do anything about this?  We're out of our "first 30 days reception guarantee" by a month or two.  I'm already a bit annoyed because Geekzone posts suggested that 2talk worked over Skinny quite well at launch, but it clearly doesn't anymore.


Filter this topic showing only the reply marked as answer Create new topic
512 posts

Ultimate Geek
+1 received by user: 129

Trusted
Skinny

  Reply # 1624454 6-Sep-2016 10:39
One person supports this post
Send private message

Can you please send me an email with your address, Broadband Modem and Mobile number and I will get the team to do network traces to see if we can see what is happening.




895 posts

Ultimate Geek
+1 received by user: 285


  Reply # 1625442 8-Sep-2016 09:31
Send private message

The answer from tech support was:

 

...in regards to VOIP service as per Skinny Broadbands T &C's Skinny Broadband doesn't actually support VOIP service this will be why the service is quite patchy you may find unfortuantely theres not much you can do to improve this connection.

 

 

 

Anyone want to buy a second hand Skinny modem?

536 posts

Ultimate Geek
+1 received by user: 154


  Reply # 1641113 27-Sep-2016 10:36
Send private message

deadlyllama:

 

The answer from tech support was:

 

...in regards to VOIP service as per Skinny Broadbands T &C's Skinny Broadband doesn't actually support VOIP service this will be why the service is quite patchy you may find unfortuantely theres not much you can do to improve this connection.   Anyone want to buy a second hand Skinny modem?

 

 

 

Sorry to hear you haven't been able to solve the phone issue at your church. Did you ever consider something like this:

 

 

 

http://www.2n.cz/en/products/umts-gateways/easygate-umts-usb/case-studies/#product-content

 

 

 

A prepaid SIM in one of these would seem the easiest solution. Could even be easily 'split' to join in the second phone in the other building, (20m away with phone line already in place IIRC?)




895 posts

Ultimate Geek
+1 received by user: 285


  Reply # 1641228 27-Sep-2016 12:54
Send private message

The phone line to the second building (the manse i.e. minister's residence) isn't in use right now, we have an intern minister in her own house and a tenant renting the manse.

 

I switched then to Flip which has been absolutely fine -- should have put them on Flip in the first place.  Was going to install a master splitter but the DSL performance is fine (18/2.5 thanks to Annex M).


36 posts

Geek


  Reply # 1645484 4-Oct-2016 22:15
Send private message

How much for the modem?  does that include a sim?

 

 


3591 posts

Uber Geek
+1 received by user: 2062

Trusted
Lifetime subscriber

  Reply # 1645491 4-Oct-2016 22:31
Send private message

As load builds on the mobile network peak latency sensitive applications like VoIP may be impacted




Ex JohnR VodafoneNZ 17 years 4 days



895 posts

Ultimate Geek
+1 received by user: 285


  Reply # 1645601 5-Oct-2016 08:27
Send private message

By the way, I sold the modem (to a geekzone member) a few weeks ago, so you can all stop asking to buy it :-)


Filter this topic showing only the reply marked as answer Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.