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13 posts

Geek


Topic # 204322 27-Sep-2016 11:29
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Has anyone else had this or similar issue -

 

Have ported from Vodafone on account to Skinny,

 

Can no longer successfully receive mms from or successfully send mms to any number on the Vodafone network - Spark and Skinny mms are all fine.

 

Vodafone says it is a Skinny issue/Skinny says it is a Vodafone issue. Whilst they all appear to be helping to resolve it - surely four weeks is long enough to sort it??

 

 

 

 

 

 


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186 posts

Master Geek
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  Reply # 1641187 27-Sep-2016 11:35
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Spark/Skinny should resolve this. That's who you pay your money to. If VF need to be engaged they are capable of doing that




Anything I suggest or say is my own thoughts and not provided by anyone else unless stated

942 posts

Ultimate Geek
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  Reply # 1641188 27-Sep-2016 11:36
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I had a similar issue a while back.  My issue was activating iMessage after a port.  This could not be done as the number portability database held by (I think apple in this case) was corrupt or incorrect.  After much mucking around I ended up getting a new number because it was by far the easiest solution. John Reader at Vodafone was a great help sorting this out but I'm not sure if he there or not.





Kirk

 


513 posts

Ultimate Geek
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Skinny

  Reply # 1641481 27-Sep-2016 21:23
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KJ01:

 

Has anyone else had this or similar issue -

 

Have ported from Vodafone on account to Skinny,

 

Can no longer successfully receive mms from or successfully send mms to any number on the Vodafone network - Spark and Skinny mms are all fine.

 

Vodafone says it is a Skinny issue/Skinny says it is a Vodafone issue. Whilst they all appear to be helping to resolve it - surely four weeks is long enough to sort it??

 

 

If you email me your details I can find out what is happening




13 posts

Geek


  Reply # 1642032 28-Sep-2016 19:16
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Thanks. Am currently trying to get Skinny to sort.

Wasn't an iMessage issue - is from/to a Samsung Galaxy.

Living Skinny - have sent you an email as requested.


55 posts

Master Geek
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  Reply # 1643128 30-Sep-2016 09:35
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Also having issues with a VF - Skinny Port. On an iphone this time, when I go to activate imessage / facetime it insists on attemping to activate the skinny supplied number that was changed to the ported VF number shortly after activation. Have reset / defaulted/ tried everything I can think of to get it to try activating using the correct 021 number but persists with 020 number. Bizzare.

 

 

 

Any ideas?


513 posts

Ultimate Geek
+1 received by user: 129

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Skinny

  Reply # 1643141 30-Sep-2016 09:57
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vortexnz:

 

Also having issues with a VF - Skinny Port. On an iphone this time, when I go to activate imessage / facetime it insists on attemping to activate the skinny supplied number that was changed to the ported VF number shortly after activation. Have reset / defaulted/ tried everything I can think of to get it to try activating using the correct 021 number but persists with 020 number. Bizzare.

 

 

 

Any ideas?

 

 

Please get in touch with the support team, either through the website here or by phone.

 

Customer Care: 0800 4754669 (08004SKINNY)

 

Opening hours: Mon-Fri 8am - 7pm; Sat & Sun and all Public Holidays 9am - 5pm.


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