Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




490 posts

Ultimate Geek
+1 received by user: 68

Lifetime subscriber

# 210424 27-Mar-2017 05:05
Send private message

Currently, I have a Skinny log-in. From the Dashboard, I manage a prepaid SIM I have, plus three prepaid SIMs for my kids, whose numbers I have linked to this log-in. It's all very convenient. Skinny does a great job of helping parents manage their kids' phones in one place.

Recently, I've obtained a new data device, and I've bought a new SIM to use with it. The device is not capable of receiving SMS. This SIM is new, yet to be activated. I can't go through the activation process on my phone, because I need the SIM to be a micro-SIM for the data device I want to use, and my phone takes a nano-SIM.

The only way I've been able to find to activate this new SIM is to create an account with a different email address. But if I do that, I won't be able to link the SIM to my existing Skinny log-in, because that process requires being able to read the confirmation SMS that contains the authentication code to complete the linking process.

Is there a way I've missed to link a new data device to an existing Skinny log-in?

Thanks for any advice.




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

Create new topic
Minimalist
5549 posts

Uber Geek
+1 received by user: 456

Moderator
Trusted
Lifetime subscriber

  # 1748442 27-Mar-2017 07:17
Send private message

Last resort might be use a nano SIM to activate in your phone then put into a micro SIM adaptor in your new device.

5442 posts

Uber Geek
+1 received by user: 2516

Trusted
Lifetime subscriber

  # 1748481 27-Mar-2017 08:34
Send private message

Can you do a SIM swap? Get a second blank SIM, activate original, then SIM swap.

 

 





Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


 
 
 
 




490 posts

Ultimate Geek
+1 received by user: 68

Lifetime subscriber

  # 1748531 27-Mar-2017 09:45
Send private message

I guess if that's the only way around it, then yes. I wonder if they can help over the phone if I supply the SIM, IMEI etc.




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

513 posts

Ultimate Geek
+1 received by user: 129

Trusted
Skinny

  # 1748688 27-Mar-2017 13:37
Send private message

jmosen: Currently, I have a Skinny log-in. From the Dashboard, I manage a prepaid SIM I have, plus three prepaid SIMs for my kids, whose numbers I have linked to this log-in. It's all very convenient. Skinny does a great job of helping parents manage their kids' phones in one place.

Recently, I've obtained a new data device, and I've bought a new SIM to use with it. The device is not capable of receiving SMS. This SIM is new, yet to be activated. I can't go through the activation process on my phone, because I need the SIM to be a micro-SIM for the data device I want to use, and my phone takes a nano-SIM.

The only way I've been able to find to activate this new SIM is to create an account with a different email address. But if I do that, I won't be able to link the SIM to my existing Skinny log-in, because that process requires being able to read the confirmation SMS that contains the authentication code to complete the linking process.

Is there a way I've missed to link a new data device to an existing Skinny log-in?

Thanks for any advice.

 

Can you please call our Customer Care team and they will be able to help you.

 

Customer Care: 0800 475 4669 (08004SKINNY)

 

Opening hours: Mon-Fri 8am - 7pm; Sat & Sun and all Public Holidays 9am - 5pm.




490 posts

Ultimate Geek
+1 received by user: 68

Lifetime subscriber

  # 1748738 27-Mar-2017 15:07
Send private message

LivingSkinny:

jmosen: Currently, I have a Skinny log-in. From the Dashboard, I manage a prepaid SIM I have, plus three prepaid SIMs for my kids, whose numbers I have linked to this log-in. It's all very convenient. Skinny does a great job of helping parents manage their kids' phones in one place.

Recently, I've obtained a new data device, and I've bought a new SIM to use with it. The device is not capable of receiving SMS. This SIM is new, yet to be activated. I can't go through the activation process on my phone, because I need the SIM to be a micro-SIM for the data device I want to use, and my phone takes a nano-SIM.

The only way I've been able to find to activate this new SIM is to create an account with a different email address. But if I do that, I won't be able to link the SIM to my existing Skinny log-in, because that process requires being able to read the confirmation SMS that contains the authentication code to complete the linking process.

Is there a way I've missed to link a new data device to an existing Skinny log-in?

Thanks for any advice.


Can you please call our Customer Care team and they will be able to help you.


Customer Care: 0800 475 4669 (08004SKINNY)

Opening hours: Mon-Fri 8am - 7pm; Sat & Sun and all Public Holidays 9am - 5pm.



Thanks for taking the time to respond. I called yesterday, and after a long wait, spoke to someone who assured me it could all be done from the website.

I'll try again I guess.




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

513 posts

Ultimate Geek
+1 received by user: 129

Trusted
Skinny

  # 1748870 27-Mar-2017 17:59
Send private message

jmosen:
LivingSkinny:

 

jmosen: Currently, I have a Skinny log-in. From the Dashboard, I manage a prepaid SIM I have, plus three prepaid SIMs for my kids, whose numbers I have linked to this log-in. It's all very convenient. Skinny does a great job of helping parents manage their kids' phones in one place.

Recently, I've obtained a new data device, and I've bought a new SIM to use with it. The device is not capable of receiving SMS. This SIM is new, yet to be activated. I can't go through the activation process on my phone, because I need the SIM to be a micro-SIM for the data device I want to use, and my phone takes a nano-SIM.

The only way I've been able to find to activate this new SIM is to create an account with a different email address. But if I do that, I won't be able to link the SIM to my existing Skinny log-in, because that process requires being able to read the confirmation SMS that contains the authentication code to complete the linking process.

Is there a way I've missed to link a new data device to an existing Skinny log-in?

Thanks for any advice.

 

 

 

Can you please call our Customer Care team and they will be able to help you.

 


Customer Care: 0800 475 4669 (08004SKINNY)

 

Opening hours: Mon-Fri 8am - 7pm; Sat & Sun and all Public Holidays 9am - 5pm.

 



Thanks for taking the time to respond. I called yesterday, and after a long wait, spoke to someone who assured me it could all be done from the website.

I'll try again I guess.

 

Hi that isn't right.  Please see my email so we can sort this for you.




490 posts

Ultimate Geek
+1 received by user: 68

Lifetime subscriber

  # 1751425 1-Apr-2017 07:47
One person supports this post
Send private message

Just following up to say that this is all sorted now due to some manual Skinny intervention. Thanks Paul.




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18


E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01


Xbox showcases 60 anticipated games
Posted 10-Jun-2019 20:24


Trend Micro Turns Public Hotspots into Secure Networks with WiFi Protection for Mobile Devices
Posted 5-Jun-2019 13:24


Bold UK spinoff for beauty software company Flossie
Posted 2-Jun-2019 14:10


Amazon Introduces Echo Show 5
Posted 1-Jun-2019 15:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.