Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4


10 posts

Wannabe Geek
+1 received by user: 9

Trusted
Skinny

  Reply # 1782974 16-May-2017 10:00
Send private message

Morning Cadman! There should be an option in your dashboard to change to the 28 Days for your auto top-up. Please check the attached image. If you can't find that, please message through your email address and number and we can see what's going on.





Here to help with all Skinny Mobile, Skinny Direct and Skinny Broadband related questions and issues.

 

 

Living Skinny

1014 posts

Uber Geek
+1 received by user: 572
Inactive user


  Reply # 1783021 16-May-2017 11:18
Send private message

SkinnyStaff:

 

Morning Cadman! There should be an option in your dashboard to change to the 28 Days for your auto top-up. Please check the attached image. If you can't find that, please message through your email address and number and we can see what's going on.

 

 

Not seeing it. Or do I have to already be on a 28-day combo for it to come up as an option? I'll be switching to one from my 30-day sometime today.

 

Click to see full size


1 post

Wannabe Geek


  Reply # 1783073 16-May-2017 12:43
Send private message

cadman:

 

SkinnyStaff:

 

Morning Cadman! There should be an option in your dashboard to change to the 28 Days for your auto top-up. Please check the attached image. If you can't find that, please message through your email address and number and we can see what's going on.

 

 

Not seeing it. Or do I have to already be on a 28-day combo for it to come up as an option? I'll be switching to one from my 30-day sometime today.

 

Click to see full size

 

 

That's right, you won't see the 28 day auto top up option until you go onto the 28 day combo,

 

 

 

Cheers

 

 


45 posts

Geek
+1 received by user: 4


  Reply # 1791766 30-May-2017 14:29
2 people support this post
Send private message

OK, here's a different kind of feedback.

 

We've been on a data-only package, renewing every 6 months. My wife has an iphone and an ipad and we have fibre at home so she doesn't need calling on her ipad, just mobile data while out of the house. This package was perfect for her.

 

Now it doesn't exist. We can't renew it. But the worst thing is that you sent no email telling her the package was being retired. The ipad just lost data access one day and your helpdesk says sorry, there's nothing we can do.

 

Rubbing salt into it they also said "if you'd contacted us before the package was retired we'd have been able to renew it", which might have been tolerable IF YOU HAD BOTHERED TO KEEP US INFORMED.

 

I'm sorry, you've lost a customer.

 

 

 

 

 

 


2112 posts

Uber Geek
+1 received by user: 529


  Reply # 1791872 30-May-2017 17:07
Send private message

aquatarkus:

 

OK, here's a different kind of feedback.

 

We've been on a data-only package, renewing every 6 months. My wife has an iphone and an ipad and we have fibre at home so she doesn't need calling on her ipad, just mobile data while out of the house. This package was perfect for her.

 

Now it doesn't exist. We can't renew it. But the worst thing is that you sent no email telling her the package was being retired. The ipad just lost data access one day and your helpdesk says sorry, there's nothing we can do.

 

Rubbing salt into it they also said "if you'd contacted us before the package was retired we'd have been able to renew it", which might have been tolerable IF YOU HAD BOTHERED TO KEEP US INFORMED.

 

I'm sorry, you've lost a customer.

 

 

 

 

 

 

 

 

@aquatarkus http://skinnydirect.co.nz gives you more data for the same price

 

For $30 you get 3gb

 

For $50 you get 6gb

 

for $120 you get non-stop data (fair use)

 

 

 

Plus all of these plans include unlimited calling and texting + free voicemail

 

 

 

It makes no sense for them to keep them going when these plans provide more for the same price, They should have done a better job at letting you know that they were ending though.

 

Correction: I do realise the data only combos had longer time periods between renewals.

 

If none of those are suitable though, 2degrees has a 12GB for $99 combo.




10 posts

Wannabe Geek
+1 received by user: 9

Trusted
Skinny

  Reply # 1792200 31-May-2017 10:40
Send private message

aquatarkus:

 

OK, here's a different kind of feedback.

 

We've been on a data-only package, renewing every 6 months. My wife has an iphone and an ipad and we have fibre at home so she doesn't need calling on her ipad, just mobile data while out of the house. This package was perfect for her.

 

Now it doesn't exist. We can't renew it. But the worst thing is that you sent no email telling her the package was being retired. The ipad just lost data access one day and your helpdesk says sorry, there's nothing we can do.

 

Rubbing salt into it they also said "if you'd contacted us before the package was retired we'd have been able to renew it", which might have been tolerable IF YOU HAD BOTHERED TO KEEP US INFORMED.

 

I'm sorry, you've lost a customer.

 

 

 

 

 

 

 

 

 

 

Hi Aquatarkus.

 

Sorry to hear that you weren't aware of the Data Only SIMs being removed. We tried to contact all of those customers still using the SIMs via email twice, once on the 4th of December and again on the 25th of January. Have a look in the spam folder of the email account that was attached to the account, just in case it ended up there.

 

 

 

Because they were data only SIMs, the option to contact the numbers attached to the SIMs themselves wasn't a possibility, so email was our only method of contact.






Here to help with all Skinny Mobile, Skinny Direct and Skinny Broadband related questions and issues.

 

 

Living Skinny

45 posts

Geek
+1 received by user: 4


  Reply # 1792401 31-May-2017 15:26
Send private message

Hi Skinny Staff

 

Thanks for the reply.

 

Unfortunately it is too late to check my wife's spam folder because anything in there gets nuked after 30 days. I guess if you sent an email and she didn't see it then that's probably where it ended up. Way back in the day I had installed the Skinny mobile app on her tablet, hoping to use that to monitor her usage and put through renewals, but she couldn't use the app because you could only activate it on a device with phone services :-(

 

I understand how this happened and I apologise for yesterday's rant but, unfortunately, you have still lost our business because you no longer offer a service suitable to us.

 

Probably the most cost-effective option for us would be to use her phone as a hotspot, but the last time we tried that the phone battery went from 100% to 0 in a few hours.

 

cheers


1014 posts

Uber Geek
+1 received by user: 572
Inactive user


  Reply # 1802758 17-Jun-2017 20:13
Send private message

Now the Core 28-day combo has 1GB rollover data. Of course, that exactly started one day after my combo renewed... grrrrr




10 posts

Wannabe Geek
+1 received by user: 9

Trusted
Skinny

  Reply # 1804573 21-Jun-2017 12:22
Send private message

aquatarkus:

 

Hi Skinny Staff

 

Thanks for the reply.

 

Unfortunately it is too late to check my wife's spam folder because anything in there gets nuked after 30 days. I guess if you sent an email and she didn't see it then that's probably where it ended up. Way back in the day I had installed the Skinny mobile app on her tablet, hoping to use that to monitor her usage and put through renewals, but she couldn't use the app because you could only activate it on a device with phone services :-(

 

I understand how this happened and I apologise for yesterday's rant but, unfortunately, you have still lost our business because you no longer offer a service suitable to us.

 

Probably the most cost-effective option for us would be to use her phone as a hotspot, but the last time we tried that the phone battery went from 100% to 0 in a few hours.

 

cheers

 

 

 

 

Totally understand where you are coming from and we're sorry you two didn't see the comms from our end! I'll be sure to let you know if we have anything suitable come out at our end. 

Chris





Here to help with all Skinny Mobile, Skinny Direct and Skinny Broadband related questions and issues.

 

 

Living Skinny

3099 posts

Uber Geek
+1 received by user: 765


  Reply # 1805135 22-Jun-2017 13:18
Send private message

cadman:

 

Now the Core 28-day combo has 1GB rollover data. Of course, that exactly started one day after my combo renewed... grrrrr

 

 

When looking on the mobile app it still states my "active combo" (the Core $16 one) comes with 750MB.

 

@SkinnyStaff or any other Skinny rep: will this automatically update to 1GB upon renewal in 7 days?

 

 


2748 posts

Uber Geek
+1 received by user: 548


  Reply # 1805146 22-Jun-2017 13:35
Send private message

jonathan18:

 

cadman:

 

Now the Core 28-day combo has 1GB rollover data. Of course, that exactly started one day after my combo renewed... grrrrr

 

 

When looking on the mobile app it still states my "active combo" (the Core $16 one) comes with 750MB.

 

@SkinnyStaff or any other Skinny rep: will this automatically update to 1GB upon renewal in 7 days?

 

 

 

 

Seems to be a bit of a bug in the android app.

 

I have been on the 28 day plan for the last month - Just looked at the website and logged in - shows I am on the $16/28 day 1GB plan.

 

The android app still showed the 500mb 100 minute plan.

 

I fixed this by uninstalling the app and installing again - seems to have picked up the right plan name and description now.





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

1180 posts

Uber Geek
+1 received by user: 111

Subscriber

  Reply # 1813193 5-Jul-2017 13:43
Send private message

Just received a text to say the $16 plan is now 1GB of rollover data :)

Great for myself and my son, not so necessary for my wife and daughter who have maxed out their rollover data and wouldn't know how to stream something to save their lives !

 

[e] looks like I'm a little late to this party.


7774 posts

Uber Geek
+1 received by user: 2565

Subscriber

  Reply # 1813439 5-Jul-2017 19:48
Send private message

martyyn:

 

Just received a text to say the $16 plan is now 1GB of rollover data :)

Great for myself and my son, not so necessary for my wife and daughter who have maxed out their rollover data and wouldn't know how to stream something to save their lives !

 

[e] looks like I'm a little late to this party.

 

 

have you actually changed to the new plans though? if you were on the old combo (30 day one) you have to change to the new one (28 days) to get the extra data


1180 posts

Uber Geek
+1 received by user: 111

Subscriber

  Reply # 1813442 5-Jul-2017 19:55
Send private message

Jase2985:

have you actually changed to the new plans though? if you were on the old combo (30 day one) you have to change to the new one (28 days) to get the extra data



Skinny say otherwise...

Great news! We've cranked up our $16 Core Combo even more! For the same $16 you'll now get an extra 250MB of Rollover Data. That's 1GB Rollover Data, 150 Rollover NZ/AU Mins, Unlimited NZ/AU Texts & Unlimited Skinny to Skinny Mins every 4 weeks. Best thing is, you don't need to do anything. The extra data will appear next time your Combo renews. /Skinny

267 posts

Ultimate Geek
+1 received by user: 167


  Reply # 1853080 26-Aug-2017 19:28
Send private message

SkinnyStaff:

 

$9 Mini Combo - 100MB Data, 50 NZ Minutes, Unlimited NZ Texts.

 

$16 Core Combo - 750MB Rollover Data, 150 Rollover Minutes to NZ & Aussie numbers, Unlimited Texts to NZ & Aus, free Skinny to Skinny calling.

 

$26 Loaded Combo - 1.5GB Rollover Data, 300 Rollover Minutes to NZ & Aussie numbers, Unlimited Texts to NZ & Aus, free Skinny to Skinny calling.

 

$46 Ultra Combo - 3.5GB Rollover Data, Unlimited Calling to NZ & Aussie phones, Unlimited Texts to NZ & Aus, free voicemail.

 

 

 

Keen to hear everyone's feedback on these.

 

 

My Feedback:

 

Vodafone are now doing 28 day combos too.  2Deg is doing monthly.  I get paid fortnightly and 28 day renewable is fine by me, cheaper to pay Skinny $16/4 weeks than 2Deg $19/Month.

 

$9 combo - seems like rubbish to me, not interested.

 

$26 combo - I might consider it if there was 2GB or more data but I don't really want to pay that much.

 

$46 combo - nice, but more than I want to spend.

 

$16 Core Combo - Hmmm, I'm considering changing to this.  Now that it is 1GB rollover data (the data matters more to me than the minutes or texts) my interest is piqued.

 

I'm currently with Vodafone on a Pay & Go plan - the advantage has been only needing to pay $20 per year.  But now the texts will cost 10x as much (Skinny are worse with the texts going from 1c ea to 20c each since I last looked at it) so I'll end up going through my $20 much faster.  The main drawback to my cheap plan is that I don't get data so I can only use my smartphone fully when WiFi is available.  I've been thinking about how nice it would be to have a good bit of data available and then yesterday I got the text from Vodafone telling me about the price of texts going from 1c to 10c each and minutes going from 20c to 30c each - I guess they don't really care if they lose a $20/year customer.  So now I'm thinking about popping out and buying a Skinny SIM and moving my number over, going on the $16 Core Combo and getting access to way more minutes and texts than I need and having 1GB data added every renewal.

 

One advantage that I haven't seen mentioned in this thread is that with the 28 day renewal there is more data on this plan.  If it was 1GB with monthly renewal there would be a total of 12GB per year, but with this 28 day plan you get 13GB data per year.  The 1GB gets added every 28 days which is a little bit more often.  Sure, there is more money going out per year - but the competition is charging $19.  On 2Deg you pay $19 x 12 = $228, on Skinny you pay $16 x 13 = $208.  So you pay $20 less for 13GB data per year than 2Deg charge for 12GB data per year - more data for less money.  Vodafone charges $19 x 13 = $247 per year for 13GB which is even worse value.

 

So overall there isn't a huge difference in what each mobile provider is offering but Skinny is ahead and so I'm considering becoming a customer and adding a couple of hundred dollars to their annual revenue.  If the data didn't roll over or if it was still 750MB then I'd pass on this and go elsewhere, but the decision to make it rollover data and to increase to 1GB - they have made me stop and consider changing providers.

 

 


1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.