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Topic # 222558 17-Aug-2017 14:06
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While I was waiting for UFB at my new place, I jumped onboard with Skinny's 4G internet for a few weeks. I didn't pay attention and realise it auto renewed, and got an email the other night saying I'd been charged another $52 bucks. I emailed them saying "My bad, I stuffed up, any chance of a refund?". They not only responded promptly, but they happily refunded me. Kudos to them, was bloody great service and made my day.





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Master Geek
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  Reply # 1848085 17-Aug-2017 14:42
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wow that's good service


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  Reply # 1875641 1-Oct-2017 19:33
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I'm gonna jump in here as well - I ported across to Skinny from 2D yesterday as my new work plan is all I will ever need, but wished to retain my personal number with the cheapest plan around so that I don't get slaughtered with casual rates... Went with the Skinny $9 monthly combo, requested a port and within 30-40 mins I was good to go... Had the confirmation text from Skinny and the sorry to see you go email from 2D - not bad for a Saturday I thought!


 
 
 
 


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  Reply # 1875792 2-Oct-2017 06:19
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I have to say that the few times I have needed help from Skinny they have been awesome to deal with.

 

Not bad for the cheapest broadband around too!


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  Reply # 1875801 2-Oct-2017 06:55
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I'm going to jump in here as well...

 

Was moving from Skinny Direct to Vodafone and had a very tough time getting the port through. Basically it took a week to get moved to Vodafone. I ended up phoning Skinny and the guy on the phone told me the reason for the port decline (when Vodafone didn't know) and from there gave me the information I needed to successfully do the port. He was incredibly polite, helpful and understanding. I wouldn't have left Skinny Direct but I was in need of roaming to more or less had to.

 

Excellent customer support here. Can't say the same about Vodafone :)





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