Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


5 posts

Wannabe Geek


Topic # 230458 24-Feb-2018 18:45
Send private message

I just got a new phone and installed the old skinny nanosim. Unfortunately, the phone cannot connect to the mobile network from my home; the connection is sporadic, in some rooms I get to see one or two bars for a few minutes then they are lost. I live in Sheffield, Canterbury. When I am in Christchurch, the phone works without any problem, and in some places in Darfield the phone can receive signals. I checked with the skinny site plugging the IMEI number of the phone and it said that the phone is not supported but this does not make sense to me. If the phone is not supported why does it catch network in Christchurch but not in Sheffield? Would greatly advice if you can advice how to fix this (without changing the phone)

Kind regards,
Arin Basu

Create new topic
'That VDSL Cat'
7940 posts

Uber Geek
+1 received by user: 1625

Trusted
Spark
Subscriber

  Reply # 1963594 24-Feb-2018 18:49
Send private message

You will find the device is only partly supported, this will result in exactly what your getting. Lack of connectivity to parts of the network.

 

 

 

More than likely your device is missing U850 which is most of the Voice service. 

 

Hate to say it, but another device is the solution here.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


1468 posts

Uber Geek
+1 received by user: 461

Trusted

  Reply # 1963595 24-Feb-2018 18:50
One person supports this post
Send private message

its possible the phone only supports the higher bands of the Spark/Skinny Network 2100mhz+ not the 850mhz band that most smaller areas would use, hence the signal issues in Darfield,Sheffield.





6188 posts

Uber Geek
+1 received by user: 1015

Trusted
Lifetime subscriber

  Reply # 1963596 24-Feb-2018 18:50
One person supports this post
Send private message

What make/model of phone is it?

 

It sounds like it doesn't support 850 MHz (the core network frequency) and is only picking up the 2100 MHz infill sites.

 

Edit: Double snap! tongue-out


3042 posts

Uber Geek
+1 received by user: 1689

Trusted
Lifetime subscriber

  Reply # 1963598 24-Feb-2018 18:58
One person supports this post
Send private message

This is not a Skinny network problem but your handset is not compatible with 3G 850Mhz

So you need a new mobile phone or change to 2Degrees / VodafoneNZ or put up with poor coverage

Linux




Ex JohnR VodafoneNZ 17 years 4 days

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.