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Wannabe Geek


Topic # 242463 29-Oct-2018 13:16
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Hi all

 

We received an email saying we needed to update our Skinny Huawei B315s-607. We use this as a backup in case the UFB goes down. We also occasionally travel with it.

 

Can anyone tell us what this update actually does/changes? We're specifically concerned about the possibility of a location lock being placed on it.

 

Thanks in advance.


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'That VDSL Cat'
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  Reply # 2116203 29-Oct-2018 13:35
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It's just a standard software update, no big changes.

 

Without this update, there is a network feature being turned on that would cause no or limited connectivity, thus why the team is trying to get the updates all out there.

 

 

 

 

 

location lock is on the network side.

 

Your comments read to me like you may be moving around the modem alot, in which case i'd caution you in that it will get locked. You may have gotten lucky and flown under the radar thusfar.





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  Reply # 2116528 29-Oct-2018 22:41
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Probably LTE M upgrade. Was a disaster on Vodafone with heaps of B315's going offline. Without the latest firmware, L700 will no longer work.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
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'That VDSL Cat'
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  Reply # 2116537 29-Oct-2018 23:26
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coffeebaron: Probably LTE M upgrade. Was a disaster on Vodafone with heaps of B315's going offline. Without the latest firmware, L700 will no longer work.

 

Yep, It's a pain, i feel for the skinny folk that are working through it.. End of the day though, they are doing their best to ensure service for customers before it goes no service rather than the rash panic :)





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Wannabe Geek


  Reply # 2117442 31-Oct-2018 14:50
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Thanks for the advice hio77 - much appreciated.


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  Reply # 2117514 31-Oct-2018 18:49
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What firmware should the Spark ones be on?




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


'That VDSL Cat'
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  Reply # 2117517 31-Oct-2018 19:01
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coffeebaron: What firmware should the Spark ones be on?

I'd have to double check. Is only a concern for skinny though.




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  Reply # 2123330 10-Nov-2018 15:14
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I have not got an email from Skinny about the B315 & when I followed the procedure and clicked the update got the message no update available (or something like that!)   This modem was updated in July 2016 so is this the reason for no update this time?  I tried it twice with different browsers and each time it said no update.


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  Reply # 2123424 10-Nov-2018 19:34
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amiga500:

 

I have not got an email from Skinny about the B315 & when I followed the procedure and clicked the update got the message no update available (or something like that!)   This modem was updated in July 2016 so is this the reason for no update this time?  I tried it twice with different browsers and each time it said no update.

 

 

What version do you currently have?

 

@skinnysquad would be able to confirm if that's the current one. 2016 doesn't sound right..





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  Reply # 2123583 11-Nov-2018 15:59
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hio77:

 

amiga500:

 

I have not got an email from Skinny about the B315 & when I followed the procedure and clicked the update got the message no update available (or something like that!)   This modem was updated in July 2016 so is this the reason for no update this time?  I tried it twice with different browsers and each time it said no update.

 

 

What version do you currently have?

 

@skinnysquad would be able to confirm if that's the current one. 2016 doesn't sound right..

 

 

Thanks mine is the 608 type.  Definitely said no update available when I followed the procedure which I did twice just to be sure.


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  Reply # 2123946 12-Nov-2018 09:51
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amiga500:

 

I have not got an email from Skinny about the B315 & when I followed the procedure and clicked the update got the message no update available (or something like that!)   This modem was updated in July 2016 so is this the reason for no update this time?  I tried it twice with different browsers and each time it said no update.

 

 

Hi

 

I can look into it for you.

 

Please PM me your IMEI, Broadband number (both found on stickers on the modem underside), and your contact details (email, phone).

 

-------------------------------------------------------------------------------------------------

 

I work for Skinny, but I don't post in my capacity as a Skinny representative. I check the forum in my spare time, and try to help when I can. To get help from the Skinny team head to https://support.skinny.co.nz/contact.php





I work for Skinny, but I don't post in my capacity as a Skinny representative.

 

I check the forum in my spare time, and try to help when I can.

 

To get help from the Skinny team head to https://support.skinny.co.nz/contact.php

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  Reply # 2124440 12-Nov-2018 20:42
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SkinnySquad:

 

amiga500:

 

I have not got an email from Skinny about the B315 & when I followed the procedure and clicked the update got the message no update available (or something like that!)   This modem was updated in July 2016 so is this the reason for no update this time?  I tried it twice with different browsers and each time it said no update.

 

 

Hi

 

I can look into it for you.

 

Please PM me your IMEI, Broadband number (both found on stickers on the modem underside), and your contact details (email, phone).

 

-------------------------------------------------------------------------------------------------

 

I work for Skinny, but I don't post in my capacity as a Skinny representative. I check the forum in my spare time, and try to help when I can. To get help from the Skinny team head to https://support.skinny.co.nz/contact.php

 

 

Hi thanks for that.  I'm thinking that it may have had the upgrade done remotely by Skinny - but I will contact the support guys if it stops working.


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  Reply # 2124673 13-Nov-2018 11:57
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amiga500:

 

Hi thanks for that.  I'm thinking that it may have had the upgrade done remotely by Skinny - but I will contact the support guys if it stops working.

 

 

Afraid we don't have the capability to remotely push out the update, which is why we're contacting all of our customers. There might be a discrepancy in our records though, showing your modem still on the old version even though it's already been updated. I definitely suggest you contact the support team this week, before it potentially stops working.

 

If you wait, worst case scenario would be that your modem would need to be replaced, as you will no longer be able to update it over the air because it will not longer be able to connect.

 

-------------------------------------------------------------------------------------------------

 

I work for Skinny, but I don't post in my capacity as a Skinny representative. I check the forum in my spare time, and try to help when I can. To get help from the Skinny team head to https://support.skinny.co.nz/contact.php





I work for Skinny, but I don't post in my capacity as a Skinny representative.

 

I check the forum in my spare time, and try to help when I can.

 

To get help from the Skinny team head to https://support.skinny.co.nz/contact.php

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  Reply # 2124840 13-Nov-2018 16:21
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SkinnySquad:

 

amiga500:

 

Hi thanks for that.  I'm thinking that it may have had the upgrade done remotely by Skinny - but I will contact the support guys if it stops working.

 

 

Afraid we don't have the capability to remotely push out the update, which is why we're contacting all of our customers. There might be a discrepancy in our records though, showing your modem still on the old version even though it's already been updated. I definitely suggest you contact the support team this week, before it potentially stops working.

 

If you wait, worst case scenario would be that your modem would need to be replaced, as you will no longer be able to update it over the air because it will not longer be able to connect.

 

-------------------------------------------------------------------------------------------------

 

I work for Skinny, but I don't post in my capacity as a Skinny representative. I check the forum in my spare time, and try to help when I can. To get help from the Skinny team head to https://support.skinny.co.nz/contact.php

 

 

Thanks!  I will do that!


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  Reply # 2124908 13-Nov-2018 18:19
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amiga500:

 

SkinnySquad:

 

amiga500:

 

Hi thanks for that.  I'm thinking that it may have had the upgrade done remotely by Skinny - but I will contact the support guys if it stops working.

 

 

Afraid we don't have the capability to remotely push out the update, which is why we're contacting all of our customers. There might be a discrepancy in our records though, showing your modem still on the old version even though it's already been updated. I definitely suggest you contact the support team this week, before it potentially stops working.

 

If you wait, worst case scenario would be that your modem would need to be replaced, as you will no longer be able to update it over the air because it will not longer be able to connect.

 

-------------------------------------------------------------------------------------------------

 

I work for Skinny, but I don't post in my capacity as a Skinny representative. I check the forum in my spare time, and try to help when I can. To get help from the Skinny team head to https://support.skinny.co.nz/contact.php

 

 

Thanks!  I will do that!

 

 

Just had another go at this.  I went into the menu and looked up the device information and software version number and it exactly matched the update software version.  So that is why I was always getting 'your software is up to date' message.  Anyway, I downloaded the local update .bin file & rightly or wrongly,  ran through the set-up procedure which went perfectly with the modem rebooting itself and then coming back on line.  Once back on line I checked the version and it has remained the same.  So, all very strange.  I do remember seeing a pop-up message about the modem about two weeks ago but I had definitely not done anything about it.  The modem seems to be working perfectly got a good speed test.  And have it turned off and now back on and all seems well.


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  Reply # 2125041 13-Nov-2018 20:27
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amiga500:

 

Just had another go at this.  I went into the menu and looked up the device information and software version number and it exactly matched the update software version.  So that is why I was always getting 'your software is up to date' message.  Anyway, I downloaded the local update .bin file & rightly or wrongly,  ran through the set-up procedure which went perfectly with the modem rebooting itself and then coming back on line.  Once back on line I checked the version and it has remained the same.  So, all very strange.  I do remember seeing a pop-up message about the modem about two weeks ago but I had definitely not done anything about it.  The modem seems to be working perfectly got a good speed test.  And have it turned off and now back on and all seems well.

 

 

That's good news. 

 

If you haven't contacted the Skinny Care team yet, it would be great if you could still PM me your IMEI and your email so we could update the status of your modem. This way we'll make sure to exclude you from any further "modem update" messages.





I work for Skinny, but I don't post in my capacity as a Skinny representative.

 

I check the forum in my spare time, and try to help when I can.

 

To get help from the Skinny team head to https://support.skinny.co.nz/contact.php

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