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516 posts

Ultimate Geek


# 243648 22-Dec-2018 19:59

So I joined skinny broadband however my sync speeds seems to have been dropping over the past two weeks. When the connection went live on the 7th od December I was getting the speeds below:







Now I am getting this to the same servers.







Sync from the modem



Everything is buffering, does anyone have any suggestions?

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8868 posts

Uber Geek

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  # 2149429 22-Dec-2018 20:05
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yep

 

naked or clothed? was a splitter/filter installed? does the house have an alarm?

 

start a ping test to any website and pick up the phone, does the ping change?

 

Check the VDSL cable isnt running near a power cable as that can cause slow downs, if you can move it away see what happens.

 

try restarting your modem and see what happens, but i suspect you have lots of errors on the line.

 

@hio77

 

 

 

 




516 posts

Ultimate Geek


  # 2149485 22-Dec-2018 22:00

@Jase2985

- Naked connection
- The connection goes to a panel in the garage where all the patching is done (no changes made here since the connection)
- No phone
- So the VDSL cable is coming from outside the house is terminated into my comms panel and then I use a RJ45 to RJ11 to connect to the DSL port on the modem
- I have restarted the modem a few times and getting the same results on the sync page. The internet is slow to load pages and some it just doesn't and times out

Restart 1


Restart 2


Restart 3


I also checked for errors on the line which you mentioned but nothing is showing on the modem side. I think maybe Skinny support can see more information on there side.


 
 
 
 




516 posts

Ultimate Geek


  # 2149486 22-Dec-2018 22:04

I tried to get to Trademe and Twitch.tv and both the pages time out. I can however ping and traceroute to it.




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Uber Geek

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  # 2149487 22-Dec-2018 22:06
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dont keep restarting it, thats not great for it at all.

 

i suspect your modem doesnt report errors very well

 

and just because nothing has changed in the comms panel doesnt mean there isnt a poor connection in there, if you feel comfortable you could try re-terminating it.

 

 

 

it could be a fault on the street side but its best to try and eliminate your side of things first.


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Uber Geek

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  # 2149488 22-Dec-2018 22:06
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Stop restarting the modem! DLM will think it's a poor line and drop the Sync rate

 

John




516 posts

Ultimate Geek


  # 2149513 23-Dec-2018 00:44

I reterminated the cables nothing changed.

Didn't know about the DLM just read up on what it is and how it works. I'm sure there is a way to reset that setting or after x amount days with stable line it should go back to normal speeds I assume.

Looks like like the bad weather might have caused some issues. Will log a support call tomorrow.

Thanks guys.

5572 posts

Uber Geek


  # 2149515 23-Dec-2018 07:25
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You have a physical line issue - that's pretty clear. If you've checked your internal wiring, all you can do is contact your ISP for resolution.


 
 
 
 


6958 posts

Uber Geek

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  # 2149520 23-Dec-2018 08:16
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Lost a leg is my guess, you will need chorus to check there side but check all you can including all idc joints in your panel.

Cyril

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