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4896 posts

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  # 2262687 22-Jun-2019 17:47
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The HG659b works well but the Fritzbox is just a far superior unit again



Skinny provide the hg659. (non b)



Sorry HG659

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  # 2262719 22-Jun-2019 21:35
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Never had an issue with Skinny CS team.


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  # 2262729 22-Jun-2019 21:54
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On fibre, the chances of needing customer service is drastically reduced compared to ADSL or VDSL.

Can't speak for Skinny's CS, but I've recently signed up and, as expected given the shared network, there has been no difference compared to Spark. Their migration/setup team were easy to deal with via email.

I'm using my own Ubiquity USG router without any issues. Have a spare Huawei if anyone wants an unused 659 :)

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Wannabe Geek

  # 2267070 29-Jun-2019 23:43
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Based on my experience they're customer service is really bad.


I had an issue with a new number I picked ~7 weeks ago, which didn't get resolved even after two escalations to their "management". So today I changed mobile provider because I became too frustrated at their incompetence. Should of done it earlier.


But they're cheap. 

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