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1194 posts

Uber Geek

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# 262071 3-Jan-2020 17:24
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I've recently switched my Son's prepaid iPhone 6s from Spark to Skinny. Since the switch, he is finding that he often gets no mobile data unless he toggles airplane mode. This was never a thing while connected to Spark. Does anybody know whether there's something simple that we need to do to fix this, or if it might mean the SIM is faulty?

 

Cheers!

 

Steve


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381 posts

Ultimate Geek

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  # 2384691 3-Jan-2020 17:30
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Doubt that it's the SIM.

Sounds like one of those random iOS faults that can be quickly cured by holding Home & Power buttons down together until the device flashes off & restarts. It's worth a try anyway.




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Uber Geek

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  # 2384695 3-Jan-2020 17:38
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Hmmm just tried your suggestion but the issue happened again straight away


 
 
 
 


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Ultimate Geek

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  # 2384697 3-Jan-2020 17:46
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Next step then, reset Network Settings - under Preferences / General / Reset. You'll lose your WiFi passwords so maybe backup to PC first.




Megabyte - so geek it megahertz


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Ultimate Geek

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  # 2384700 3-Jan-2020 17:51
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If that's not successful, I recommend a full encrypted backup (retains keychain info), then into DFU mode & fresh iOS install. See if the problem reoccurs before you restore from backup, then wipe & restore - hopefully glitch gone.




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Geek


  # 2384705 3-Jan-2020 17:56
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We have three iPhones (7, X, 11 pro) on Skinny that have been doing this randomly the last few weeks, iphone 7 just yesterday seems to happen after leaving home wifi network resetting network settings on all phones hasn't made a difference.


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Master Geek


  # 2384707 3-Jan-2020 18:15
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On my 11 pro max I am having to restart my phone constantly (about once every few hours), but my dad too does have problems but he’s on spark.

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Master Geek


  # 2387606 8-Jan-2020 19:50
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@gajan , any help?

 
 
 
 


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Master Geek

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Spark NZ
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  # 2387609 8-Jan-2020 20:02
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hiya - am still on leave / out of the office this week, but can get the right folk @ Skinny to look into this next week - if happy to hold on a bit longer (otherwise will need to go through the normal helpdesk channels).

 

PM me some example numbers and I can take a look with them, also if you know roughly when you noticed the issues starting.





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90 posts

Master Geek


  # 2387712 9-Jan-2020 01:18
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Just doing some research and I found that iOS 13 is causing these issues.
https://www.forbes.com/sites/gordonkelly/2020/01/07/apple-ios-133-release-should-you-upgrade-iphone-update/

-e- finally got the link working

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Uber Geek


  # 2400860 17-Jan-2020 16:23
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I’ve been having same problem last couple of weeks. Was about to make a thread and spotted this one.
Just happened to me before this post.

I have iphone6 which can’t run ios13 so more to it then that.
Current iOS is 12.4.4

Noted that mentioned in this thread not happening on another network so is it Something Skinny has done.

The phone shows a 4G connection, but nothing internet wise will work until aeroplane toggle, web pages just stuck on loading etc.

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Master Geek

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  # 2400872 17-Jan-2020 16:59
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Can you PM me your mobile #, I’ll get the team to try and have a look. Thanks.




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