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503 posts

Ultimate Geek
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Skinny

  Reply # 567649 11-Jan-2012 22:56
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shazzray:
Slingshot V Skinny  

wondering if anyone can shed some light on my problem please 
I have slingshot homeline/broadband and I recently changed my mobile from Telecom to Skinny. 
Slingshot homelines cannot phone my mobile, it just goes beep beep beep, but my dad who's telecom can and my daughter on telstra can and other mobiles can. 

When I look on visibill it doesn't register my mobile phone as a mobile number... It is phoning 06427......... a Palmerston North landline which doesn't exist hench the beep beep beep lol 

Now Slingshot tell me it's a Skinny problem and Skinny tell me it's a Slingshot problem and I'm sitting in the middle wondering who is going to look into the problem and fix it. any suggestions gratefully appreciated 

also a bit disappointed that skinny never replied to my email I sent this morning (apart from the auto generated one) letting them know that the issue hadn't been solved yet.


Hi Sorry I've only just seen this thread.  I will get the Skinny engineering team to look at the problem tomorrow and see where the issue lies.  If it is us then I'll get it fixed.  If it is Slingshot then I'll take up the case there for you.  It would help if you could do another test and record the exact day/time and let me know via PM the calling number and called number.   Thanks and sorry you're having problems and having to go chasing. 



9 posts

Wannabe Geek


Reply # 573659 26-Jan-2012 15:18
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Smile problem fixed and I must say skinny has been awesome while it was being sorted, they have maintained contact and keep me in the loop, great customer service 
cheers guys   

 
 
 
 


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Uber Geek
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Subscriber

  Reply # 573707 26-Jan-2012 16:31
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I got my Skinny SIM this week and with the exception of no MMS the setup was real easy and upon reflection the $4 / plan is quite good value if you are on WiFi..

Cust service has been very good.. Found a couple of web based SMS services that did not work. One had Skinny missing in their translation tables and it was fixed over nite the other is still waiting for a fix from their supplier but has it in hand..




Regards,

Old3eyes


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