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  Reply # 598353 21-Mar-2012 19:51
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Is anyone having trouble retrieving lost password to login to the site?

The website doesn't seem to be sending me e-mail to reset.

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  Reply # 598735 22-Mar-2012 16:46
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Been playing with the website today and topping up my SIM which I haven't used for about 8 weeks. Real easy guys to use. One interesting thing I noticed with the fone I put the SIM into was a WinMo 6.1. When it booted up it shows Telecom NZ and uses the TNZ APN settings fine but in my android it shows Skinny and has to have the Skinny APNs set for data to work...




Regards,

Old3eyes


 
 
 
 


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  Reply # 598737 22-Mar-2012 16:48
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Yes password won’t let me Login again Grrrrr. Tried a few times but won’t let me in again 

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  Reply # 598739 22-Mar-2012 17:03
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Hi Guys 

Any response to my eariler post around being able to access the Skinny website if you run out of data on a Data only device e.g I have a pocket wifi and the data on the weekly plan runs out and i want to log on to the Site from my laptop via that pocket wifi to "top up/add an add-on" to get me going again?? 

I think the Telecom site allows this on their prepaid connections.

Would be good to know

Cheers 

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  Reply # 598745 22-Mar-2012 17:14
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I am very impressed with the website. It has a great level of information and clearly laid out. It has everything about my account I want to know, in depth, I require couldn't ask for more.

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  Reply # 598751 22-Mar-2012 17:23
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When changing your number using the new Skinny website how long should the peroid be before full services are working on the new number. Thats a Skinny to Skinny change not an internetwork port or anything? Basically i requested the change at 4.10pm and shortly after the website had updated my new number. But almost 90 minutes later it won't send / receive texts at all and telephone calling works outbound on the old number only. Inbound works to neither number..... Is this a normal processing time or a fault?



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Skinny

  Reply # 598947 23-Mar-2012 10:14
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tritex: When changing your number using the new Skinny website how long should the peroid be before full services are working on the new number. Thats a Skinny to Skinny change not an internetwork port or anything? Basically i requested the change at 4.10pm and shortly after the website had updated my new number. But almost 90 minutes later it won't send / receive texts at all and telephone calling works outbound on the old number only. Inbound works to neither number..... Is this a normal processing time or a fault?


Hi that isn't right at all.  Can you please call the Skinny Reps on 0800 4 SKINNY 
(0800 475 4669).   



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Reply # 598950 23-Mar-2012 10:17
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IlDuce: I am very impressed with the website. It has a great level of information and clearly laid out. It has everything about my account I want to know, in depth, I require couldn't ask for more.


Hey thanks for that - it makes us all happy and smiley to get good feedback Cool



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  Reply # 598954 23-Mar-2012 10:20
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heavenlywild: Is anyone having trouble retrieving lost password to login to the site?

The website doesn't seem to be sending me e-mail to reset.


Please can you call the Skinny Reps on 0800 4 SKINNY 
(0800 475 4669) and they will verify your email address with you.  



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  Reply # 598956 23-Mar-2012 10:21
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Curly: Yes password won’t let me Login again Grrrrr. Tried a few times but won’t let me in again 


Please can you call the Skinny Reps on 0800 4 SKINNY  
(0800 475 4669) and they will verify your email address with you.   



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Skinny

  Reply # 599212 23-Mar-2012 17:02
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ferg_nz: Cheers bee there and set it up. quick question if you have no $$ left and your plan has not renewed and you have a Data only device and no access to the net apart from said device are you able to browse to the skinny site and do a top up either via Credit card or Voucher??

It would be good if this can be done if not maybe it is something you could look in to???

Cheers and Keep it Skinny 


 

Sorry for the delay on this one - it's been a busy week and I wanted to do some testing on topups with no balance before responding, which meant watching a few you tube videos to clear my quota!!

 

Yes, when you have zero balance you can still manage your Skinny account online, i.e. top-up via credit card or voucher, without data charges.  (But you won’t be able to browse the net for other things).

cheers

Paul

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  Reply # 600204 26-Mar-2012 12:58
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I'm a little confused with the difference in the Foreign Stuff section on the website

What's the difference between "Roaming" and "Calling/ texting Overseas" apart from way different pricing. ?? I was looking at The Cook Islands..




Regards,

Old3eyes




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  Reply # 600296 26-Mar-2012 14:51
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old3eyes: I'm a little confused with the difference in the Foreign Stuff section on the website

What's the difference between "Roaming" and "Calling/ texting Overseas" apart from way different pricing. ?? I was looking at The Cook Islands..


Ah, The Cook Islands - sounds like a plan.  Where do I sign?

Roaming - you are overseas, hopefully working on your tan

Calling/Texting Overseas - you're in New Zealand, heading into winter and calling overseas to book your dream holiday. 
 

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  Reply # 600326 26-Mar-2012 15:38
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LivingSkinny:
ferg_nz: Cheers bee there and set it up. quick question if you have no $$ left and your plan has not renewed and you have a Data only device and no access to the net apart from said device are you able to browse to the skinny site and do a top up either via Credit card or Voucher??

It would be good if this can be done if not maybe it is something you could look in to???

Cheers and Keep it Skinny 


Sorry for the delay on this one - it's been a busy week and I wanted to do some testing on topups with no balance before responding, which meant watching a few you tube videos to clear my quota!!  The Skinny site is zero rated for data charging so you can access without quota or $ and do a topup using CC or Voucher.

cheers

Paul
 


Brilliant, that's what I call convenience!

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  Reply # 600436 26-Mar-2012 19:01
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LivingSkinny:
old3eyes: I'm a little confused with the difference in the Foreign Stuff section on the website

What's the difference between "Roaming" and "Calling/ texting Overseas" apart from way different pricing. ?? I was looking at The Cook Islands..


Ah, The Cook Islands - sounds like a plan.  Where do I sign?

Roaming - you are overseas, hopefully working on your tan

Calling/Texting Overseas - you're in New Zealand, heading into winter and calling overseas to book your dream holiday. 
 


 

Thanx for clarify that..  Smile




Regards,

Old3eyes


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