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559 posts

Ultimate Geek
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  Reply # 631122 27-May-2012 18:36
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Maxnet Unlimited for me, been noticing issues with international speeds for the last 3 or 4 days, particularly to Europe.

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Geek
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  Reply # 631126 27-May-2012 18:46
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Fyx for me

 
 
 
 


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Ultimate Geek
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  Reply # 631167 27-May-2012 19:36
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Hmm now the Maxnet / FYX DNS servers seem to be unusable.. switched to Google and it is working again...

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Master Geek
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  Reply # 631169 27-May-2012 19:37
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Fyx here and would this cause our internet not to be working at all atm?



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Uber Geek
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  Reply # 631171 27-May-2012 19:39
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jnimmo: Hmm now the Maxnet / FYX DNS servers seem to be unusable.. switched to Google and it is working again...

I've lost Geekzone avatars using Fyx DNS (they were working earlier). I also don't have a Post button so hopefully clicking in that general area will post this :)

132 posts

Master Geek
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  Reply # 631188 27-May-2012 20:39
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Maxnet for me and can't get a connection to my USA VPN right now

28 posts

Geek


  Reply # 631203 27-May-2012 21:23
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Hi everyone

Yes, there was a DNS access problem which I've just been alerted too.  Sorry about that, it has all bee resolved now.  

No doubt I'll update you as to the cause of tonight's issues when I get a briefing in the morning.  



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Geek


  Reply # 631312 28-May-2012 09:40
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Hi everyone

After getting a briefing this morning, here is what happened.

We actually two separate events.

1. a Dos attack 
2. A firewall change from which BGP didn't recover automatically and needed manual intervention.  This is what caused the DNS server to not be available. 

We'd like to apologise for the problems last night and thank  you for your responses  and engagement.  We are working on finding the root causes of these issues and will implement changes to ensure events like these are do no occur again.

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Ultimate Geek
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  Reply # 636582 6-Jun-2012 12:00
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Thanks for the explanation Andrew.
Just as a suggestion for the future, it would be great if customers felt like we had a way to get in contact or to hear from Fyx/Maxnet after hours in the event of something similar. You were probably made aware of the problems by your monitoring systems, but it probably helps the customer experience if we at least feel like we have some official channel to go down if the internet breaks in the evening.
(Even if it was just a case of something triggering in your monitoring system if there was sudden influx of mentions @FyxNZ messages on twitter!). Cheers

28 posts

Geek


  Reply # 636791 6-Jun-2012 16:45
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I was actually made aware of these issues through Twitter/Geekzone etc. I've found that these are a more accurate picture of real world problems, and the techie graphs etc (which are always up for flavours of interpretation in large, complex designs). Also, I'm far more interested in the user experience than what the internal guys SAY the user experience should be.

I've set up additional personal alerts for geekzone posts etc, so I'll be extra responsive here also!

And finally, after some additional digging around we have found a few things can tweak to get extra performance out of the network for out xDSL customers and will be implementing these in the coming days.

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Ultimate Geek
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  Reply # 637501 7-Jun-2012 20:20
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Fair call, just hope your weekends don't get too interrupted :)
General web browsing has been fine since the other day, but finding streaming media is constantly buffering (from US), which had only happened to me once or twice on previous ISP. Sometimes it has been working great but very intermittent.
Speed tests seem good, 2Mbps to LA, but seems like there is high latency and jitter when the problems are happening. http://www.pingtest.net/result/64150650.png
I realise I can't isolate problems from ISP to streaming service, but just know that it hadn't been an issue until switching..

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Geek


  Reply # 637503 7-Jun-2012 20:28
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We will be shuffling users between BUBA and EUBA depending on traffic profiles in the coming days do we get the best performance for all users. Metrics shown today give us a clear indication that this will SIGNIFICANTLY improve the network bottlenecks causing these issues.

That, plus a whole lot of new hardware and a lot more international bandwidth and we will be steaming along as quick as ever.


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Uber Geek
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  Reply # 637587 8-Jun-2012 00:42
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EUBA was launched in September 2008, still has no dimensioning enforced on ethernet HSNS/EUBA handover.. so better late than never I guess!

Foot in Mouth

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Geek


  Reply # 637690 8-Jun-2012 10:29
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Yes ;)

HTe time has come! ... As a small/specialist ISP we've needed to be careful not to bugger up the BUBA dimentioning for the 20ish% of customers in NZ who can't get EUBA. 

We have been using EUBA for specific business requirements on a one off basis for a number of years, so nothing new here, just some additional effort going into ISP in the past few months means some more changes to the way we do things technically so we can grrepaid still remain kickarse. 

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