Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


75 posts

Master Geek
+1 received by user: 1


  Reply # 805089 24-Apr-2013 18:55
Send private message

RalphFromSnap: Hi ignishin

We are currently reviewing our ETF fees for DSL broadband, but if you would like to signup to us we are happy to waive all ETF's (just give us 30 days notice to cancel) so long as you have your own broadband router, and you are prepared to put your own filters on the POTS line, if you do signup just PM us once that's done and we will note on your account

Thanks,
TheRalph


Holy balls,

I had just tweeted asking about this as well. I have my own equipment.

<3.

Will PM you once signed up. 

Thanks!

554 posts

Ultimate Geek
+1 received by user: 77

Trusted

  Reply # 806405 27-Apr-2013 17:14
Send private message

I have a VDSL service through a Maxnet reseller. The quality of the basic connection is OK.

For the last 3 or 4 months I have been trying to get them to honor the totality of the deal they made. Every time I chase them up they pass the buck to Maxnet alleging they have not processed the service order. The last thing I was told is "We have sent it to our Account Manager". This was 2 weeks ago.

I don't know who's at fault but it all seems pretty flaky to me and I have had a gutsful.

 
 
 
 


703 posts

Ultimate Geek
+1 received by user: 164

Trusted
Full Flavour

  Reply # 806452 27-Apr-2013 19:19
Send private message

MichaelNZ: I have a VDSL service through a Maxnet reseller. The quality of the basic connection is OK.

For the last 3 or 4 months I have been trying to get them to honor the totality of the deal they made. Every time I chase them up they pass the buck to Maxnet alleging they have not processed the service order. The last thing I was told is "We have sent it to our Account Manager". This was 2 weeks ago.

I don't know who's at fault but it all seems pretty flaky to me and I have had a gutsful.


PM me with the details and Ill get some feedback to you. We deal with Vocus/Maxnet daily and there is nothing we can't get done - occasionally I need to escalate things to the contact I'm charge but usually there L2 team are good.

554 posts

Ultimate Geek
+1 received by user: 77

Trusted

  Reply # 808081 30-Apr-2013 16:21
Send private message

myfullflavour:
PM me with the details and Ill get some feedback to you. We deal with Vocus/Maxnet daily and there is nothing we can't get done - occasionally I need to escalate things to the contact I'm charge but usually there L2 team are good.


Thanks for the offer, but unfortunately it's a case of "previously bitten".

I have been on the Internet since the mid 1990's. Every time I have had an account with a 'reseller' I have regretted it. My experience has been they say anything to get the business, but once they have it, the buck passing starts. Their wholesaler inverably is reluctant to fix any issues in a hurry because a. they have retail customers who are paying more b. they believe the end customer should be their client and c. (this happens quite often) their customer (ie: the reseller) is in account arrears. Often wholesalers end up buying their reseller customers to settle outstanding debts, or simply, because reselling just ain't worth it.

This is not aimed at yourselves or any other party in this forum - but merely as background commentary.

703 posts

Ultimate Geek
+1 received by user: 164

Trusted
Full Flavour

  Reply # 808115 30-Apr-2013 17:09
Send private message

MichaelNZ: My experience has been they say anything to get the business, but once they have it, the buck passing starts. Their wholesaler inverably is reluctant to fix any issues in a hurry because a. they have retail customers who are paying more b. they believe the end customer should be their client and c. (this happens quite often) their customer (ie: the reseller) is in account arrears.


We're into our forth year providing xDSL services to customers and I can confirm that this is not the case.

The wholesalers are compelled to pay attention to their wholesale customers because if they don't there is another wholesaler down the road jumping up and down for the business.

Case in point - we've had three other wholesalers approach us this year so far, interested in providing copper tail services to us amongst other products.

If I wasn't satisfied at the level of service we receive (and keep in mind the level of service bar will vary from RSP to RSP) then I've got three other options to look at.

From my point of view as a wholesaler (we've just put an agreement together as we're wholesaling UFB services to another company in Tauranga) I'd prefer a wholesale customer who has 200 end clients over 200 direct retail customers.

By selling wholesale services, my acquisition costs per end connection is significantly less and I don't have to provide L1 sales & support services.

Edit: Corrected some basic english.

554 posts

Ultimate Geek
+1 received by user: 77

Trusted

  Reply # 808118 30-Apr-2013 17:11
Send private message


From my point of view as a wholesaler (we've just put an agreement together as we're wholesaling UFB services to another company in Tauranga) I'd prefer a wholesale customer who has 200 end clients over 200 direct retail customers.

By selling wholesale services, my acquisition costs per end connection is significantly less and I don't have to provide L1 sales & support services.


Referring to yourselves specifically, I would welcome a offer for UFB service when you are able to do this in Hamilton.

703 posts

Ultimate Geek
+1 received by user: 164

Trusted
Full Flavour

  Reply # 808125 30-Apr-2013 17:14
Send private message

MichaelNZ: Referring to yourselves specifically, I would welcome a offer for UFB service when you are able to do this in Hamilton.


Send me a PM with your email & address - I'll pop you on our notification list.

As long as you don't mind the fact we are purchasing UFB Fibre tails from UFF, the Local Fibre Company....who are "wholesaling" the tails to us...

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Phone prices rising as users move upmarket
Posted 24-Nov-2017 17:16


Talking net neutrality on RNZ Nine-to-Noon
Posted 24-Nov-2017 12:11


Air New Zealand experiments with blockchain technology
Posted 23-Nov-2017 15:39


Symantec selects Amazon Web Services to deliver cloud security
Posted 23-Nov-2017 10:40


New Zealand Ministry of Education chooses Unisys for cloud-based education resourcing management system
Posted 22-Nov-2017 22:00


Business analytics software powers profits for NZ wine producers
Posted 22-Nov-2017 21:52


Pyrios strikes up alliance with Microsoft integrator UC Logiq
Posted 22-Nov-2017 21:51


The New Zealand IT services ecosystem - it's all digital down here
Posted 22-Nov-2017 21:49


Volvo to supply tens of thousands of autonomous drive compatible cars to Uber
Posted 22-Nov-2017 21:46


From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.