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2280 posts

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  Reply # 182545 7-Dec-2008 00:13
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Anarkist:
paul34:
Basically telecom guarantees 1mb connection


This is misinformation just so you're aware.



Yeah there is no guarantee on UBS we all know that., but wholesalefaults have no cause to look into a speed issue when the connection rate is > 1mb/s. Its not a written rule but if you have dealt with wholesale faults directly for a preiod of time then you'll know what the rate is and what they will and will not act on.

@paul, i think you're got all the communication now ;) so you arent missing anything. Lets just wait and see what the port change I believe you're getting will do for you.



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Wannabe Geek


  Reply # 182615 7-Dec-2008 17:39
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Yes insane my phone line rung and hung up so i guess it was being tested.I can understand what you are saying about connections over 1mb but for people like myself i am paying for full speed download and i expect full speed as fast as my line can go.If i get 1mb connection or 2mb connection i would expect to pay for a 2mb connection.It has been 2 1/2 months now stuck on a 2mb connection and i havn't heard anyone say they will refund me some money because i am paying for a full speed but not received it.
I am hoping a port change will fix the problem because it would be nice to have full speed and i haven't actually had adsl2 yet.



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Wannabe Geek


  Reply # 183140 9-Dec-2008 21:02
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Update on internet.
Well i definatly am caught up in a battle between my isp and telecom.Unfortunatly i cant see a resolution in sight any time soon and it looks like this is as far as i can go.But in the last 2 days my internet speeds have dropped and now my max speed is 1400 nationally and internationally.Gee maybe 2000 wasn't bad after all considering my connection right now is 7900kbps.

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  Reply # 183364 10-Dec-2008 18:41
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Hi Paul, if you call the helpdesk they will have an update for you.



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Wannabe Geek


  Reply # 183372 10-Dec-2008 19:27
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Insane i just rung them and asked them to send me the emails from telecom but it sounds very bad.It sounded like telecom admitted there was a fault but wasn't prepared to fix it.I will know more once i get the emails and if this is the case thats disgusting service from telecom and they have me over a barrell...It wouldn't be bad if i can downgrade down to a 2mb plan and just pay for that but paying for full speed and getting below 2 now is not good at all.Insane thanks for trying to sort this out.

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  Reply # 183377 10-Dec-2008 20:04
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Sounds like a bit of the 'he says, she says' type deal.
I'd wait for the 'emails' before you jump to any conclusions.




Please note: Any posts, comments, or contributions in this forum are posted by me as an individual acting in my own right and do not necessarily reflect the views of any company I work for, clients I've consulted for or anyone else.



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Wannabe Geek


  Reply # 183379 10-Dec-2008 20:20
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Anarkist this is a tricky situation and untill i see the emails etc i am sitting on the fence as it is.I am not blaming anyone
untill i know the whole story.I just need to know if it is the exchange at fault because if it is all isps will be the same so i will stay put.

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  Reply # 183726 12-Dec-2008 12:57
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Anarkist: Sounds like a bit of the 'he says, she says' type deal.
I'd wait for the 'emails' before you jump to any conclusions.


silence you :p


"*** DEFERRED : 07-12-2008 17:00:00
Distance : 1,091.0m, Copper Attenuation: 24 dB, Loop Resistance: 172.7 Ohms.
Attainable DS/US=7996/951 & Actual DS/US=7008/164k.
Port stats is error free & there is no congestion in the DSLAM-RAN node."


"TCNZ DEFER @ 09-12-2008 12:59:00 - Firstly, this DSLAM appears potentially congested. Our data only shows traffic before 17th/Nov which is nearly reaching full capacity. This has been escalated to appropriate person to review. No ETR for this."

latest:
"Closed 12-12-2008 11:41:43. Have checked latest DSLAM throughput graphs and DSLAM is not congested"

see, no lies from maxnet and I've been updating paul with all the updated we get so he's not missing any information.



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Wannabe Geek


  Reply # 183770 12-Dec-2008 19:14
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Yes insane i have been in contact with maxnet just about daily trying to sort this problem.I also just got a private message from maxnet.I think its going to be a situation where i just have to wait and be patient .Eventually something will change and i will get normal speeds again.

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