Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 

xpd

8309 posts

Uber Geek
+1 received by user: 1090

Mod Emeritus
Trusted
Subscriber

  Reply # 701917 16-Oct-2012 09:58
Send private message

Nope, no new meter. Wife is ringing power co again today to find out whats going on and we have a sparkie friend coming to check things over to be certain.

With 2 young kids as well, not having hot water may start to get a bit on the nose ;) Youngest is hard enough to get into bath at home let alone at someone elses house...




XPD^ / @DemiseNZ / Gavin

 

Internet : Voyager (VDSL)         Mobile : 2Degrees

 

Data Backed up by Backblaze

 

xpd.co.nz




2319 posts

Uber Geek
+1 received by user: 533

Subscriber

  Reply # 701934 16-Oct-2012 10:34
Send private message

Good that you have a sparkie friend.

If you need anyone else I can 100% recommend this guy, Rob Stevens, who looked at our cylinder on Saturday:

http://www.hotwaterfastfix.co.nz/

http://www.nocowboys.co.nz/businesses/Hot-Water-Fast-Fix-/

 
 
 
 


xpd

8309 posts

Uber Geek
+1 received by user: 1090

Mod Emeritus
Trusted
Subscriber

  Reply # 701963 16-Oct-2012 11:16
Send private message

I can have a hot shower again!!!! :D

Wife called to say Vector just been around and found something faulty affecting a few houses in our area and have fixed it :)




XPD^ / @DemiseNZ / Gavin

 

Internet : Voyager (VDSL)         Mobile : 2Degrees

 

Data Backed up by Backblaze

 

xpd.co.nz




2319 posts

Uber Geek
+1 received by user: 533

Subscriber

  Reply # 702573 17-Oct-2012 15:49
Send private message

mattwnz:
eracode: Now I have to try and get Vector to reimburse me for the sparkie's bill.


Good luck with that. Did you phone your power company to report the problem, and they told you that they had no problems, so you gave them the opportunity to fix it? If so you may have a case, but otherwise I don't think they will cover it.



Just to close this off:

I hadn't phoned the power company etc - just got the sparkie in.

I was confident that we had a strong case for reimbursement, given that someone had worked on our meter box without letting us know (even though they have the right to do that) and the work had caused the fault.

Although it was Vector's responsibility to get our hot water back on again, the fault was caused by a Contact Energy contractor (weird structure and relationships here). Accordingly our claim had to be against Contact, not Vector. Emailed Contact on Monday and yesterday - they called just now saying they will reimburse us and was it OK to credit what they owe us to our power bill due to be paid later in the week. Yes, thanks.

End of story (hopefully).

Edit: Confusing typo.

13327 posts

Uber Geek
+1 received by user: 1589


  Reply # 702600 17-Oct-2012 16:45
Send private message

eracode:
mattwnz:
eracode: Now I have to try and get Vector to reimburse me for the sparkie's bill.


Good luck with that. Did you phone your power company to report the problem, and they told you that they had no problems, so you gave them the opportunity to fix it? If so you may have a case, but otherwise I don't think they will cover it.



Just to close this off:

I hadn't phoned the power company etc - just got the sparkie in.

I was?confident that we had a strong case for reimbursement, given that someone had worked on our meter box without letting us know (even though they have the right to do that) and the work?had caused the fault.

Although it was Vector's responsibility to get our hot water back on again, the fault was caused by a Contact Energy contractor (weird structure and relationships here). Accordingly our claim had to be against Contact, not Vector. Emailed Contact on Monday and yesterday - they called just now saying they will reimburse us and was it OK to?credit what they owe us?to our power bill due to be paid later in the week. Yes, thanks.

End of story (hopefully).

Edit: Confusing typo.
'

Great to hear you got a good result and they came to the party in reimbursing you.

2060 posts

Uber Geek
+1 received by user: 225

Subscriber

  Reply # 702893 18-Oct-2012 13:02
Send private message

 Emailed Contact on Monday and yesterday - they called just now saying they will reimburse us and was it OK to?credit what they owe us?to our power bill due to be paid later in the week. Yes, thanks.


Wow!  Contact customer service has really improved, it used to be that you could never even get an answer out of them.

1 | 2 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Phone prices rising as users move upmarket
Posted 24-Nov-2017 17:16


Talking net neutrality on RNZ Nine-to-Noon
Posted 24-Nov-2017 12:11


Air New Zealand experiments with blockchain technology
Posted 23-Nov-2017 15:39


Symantec selects Amazon Web Services to deliver cloud security
Posted 23-Nov-2017 10:40


New Zealand Ministry of Education chooses Unisys for cloud-based education resourcing management system
Posted 22-Nov-2017 22:00


Business analytics software powers profits for NZ wine producers
Posted 22-Nov-2017 21:52


Pyrios strikes up alliance with Microsoft integrator UC Logiq
Posted 22-Nov-2017 21:51


The New Zealand IT services ecosystem - it's all digital down here
Posted 22-Nov-2017 21:49


Volvo to supply tens of thousands of autonomous drive compatible cars to Uber
Posted 22-Nov-2017 21:46


From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.