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752 posts

Ultimate Geek
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  Reply # 811016 3-May-2013 20:55
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TV3 just had a news item about one going on fire in NZ.

Did some damage - and not just to Samsung's sales prospects.

http://www.3news.co.nz/Samsung-washing-machine-fire-in-Auckland/tabid/423/articleID/296422/Default.aspx

7851 posts

Uber Geek
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  Reply # 811113 4-May-2013 09:38
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The NZ News media will be looking for every one of these it can find. For some reason they assume it's hot news..




Regards,

Old3eyes


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Uber Geek
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  Reply # 811114 4-May-2013 09:40
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jpoc: TV3 just had a news item about one going on fire in NZ.

Did some damage - and not just to Samsung's sales prospects.

http://www.3news.co.nz/Samsung-washing-machine-fire-in-Auckland/tabid/423/articleID/296422/Default.aspx


I will call them re ours. Once its fixed, I still don't want it

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  Reply # 811166 4-May-2013 12:09
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Its Quite concerning that the plastic they use in it is burning so well.




Richard rich.ms

147 posts

Master Geek
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  Reply # 811167 4-May-2013 12:09
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The technician visited us today.

All he did was, open the board cover, the power connectors are currently uncovered. He wrapped the connectors in a white bag and sealed the bag so that moist air may not directly come in contact!

Gave a complimentary washing powder pack as a sorry from Samsung!

134 posts

Master Geek
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  Reply # 811171 4-May-2013 12:37
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We just an email back from Samsung a day after emailing them my details.

Hi

Thank you for your email to Product Rework
 
A service agent will call you to book a time for your repair.

Kind Regards,
Product Rework Team
Samsung NZ


Hopefully ours will be repaired sooner than later.

 

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  Reply # 811189 4-May-2013 13:53
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ankit816: The technician visited us today.

All he did was, open the board cover, the power connectors are currently uncovered. He wrapped the connectors in a white bag and sealed the bag so that moist air may not directly come in contact!

Gave a complimentary washing powder pack as a sorry from Samsung!


I read that was the fix. Probably resolves it. 100%?  90% But I cannot help feeling concern, even after the fix. Its a bad design, fixed. But its still a bad design.

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Uber Geek
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  Reply # 811190 4-May-2013 14:10
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Makes you wonder if it meets NZs / Aus electrical safety standards, if it could potentially cause a fire.

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Uber Geek
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  Reply # 811191 4-May-2013 14:14
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I have a F&P stove where the oven vent can drip condensing steam onto the control unit. Their fix for that was to wrap the control unit in a black bag. That No. 8 fix has lasted over 15 years.

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Wannabe Geek


Reply # 816347 12-May-2013 18:43
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Iv a Samsung they fixed it but I feel unsafe with it in my house and put 3 smoke alarms in the laundry.  I would prefer a refund so I can go buy a machine I feel safe using.  Went to use it for the first time today and it now has an error :( phoned the support line asked for a refund but was told someone would ring me back in 72 hours. 

Abo

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Master Geek
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  Reply # 816363 12-May-2013 19:11
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mitzichick: Iv a Samsung they fixed it but I feel unsafe with it in my house and put 3 smoke alarms in the laundry.  I would prefer a refund so I can go buy a machine I feel safe using.  Went to use it for the first time today and it now has an error :( phoned the support line asked for a refund but was told someone would ring me back in 72 hours. 


What is the point of that..



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Uber Geek
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  Reply # 816367 12-May-2013 19:21
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Abo:
mitzichick: Iv a Samsung they fixed it but I feel unsafe with it in my house and put 3 smoke alarms in the laundry.  I would prefer a refund so I can go buy a machine I feel safe using.  Went to use it for the first time today and it now has an error :( phoned the support line asked for a refund but was told someone would ring me back in 72 hours. 


What is the point of that..



Redundancy. One might fail.





Sometimes what you don't get is a blessing in disguise!

106 posts

Master Geek


  Reply # 816486 13-May-2013 07:37
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Dear Mr Samsung repair man: no, I can't be home in 30 mins.

Because
(a) This is Auckland. Almost NOBODY can be home in 30 mins. Have you seen those roads?
(b) I work. I'm a teacher. My students notice if I nip out. My wife is an engineer. The power grid works less well if she's not at her desk. People NOTICE stuff like that.

This does NOT mean that we do not want our washing machine fixed. Please call back. We miss you.

Love,
me.

134 posts

Master Geek
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  Reply # 816510 13-May-2013 09:30
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Getting our Samsung washing machine "fixed" on Wednesday. A local electrical repair firm rang. Guess they must be the samsung approved repairers.

Our machine is almost year old. We tossed up between Samsung and Fisher and Paykel. Bugger :(

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  Reply # 816523 13-May-2013 10:00
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so let me get this right, even when its fixed it isn't safe?? just wondering given the amount of people that now want it replaced. Anyway under CGA if it is fixed satisfactorily then that is all they are required to do.




Galaxy S8

 

Garmin  Vivoactive 3




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