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891 posts

Ultimate Geek
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  Reply # 817550 14-May-2013 17:31
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We've got one of the affected models, but it was second hand.  If the fix breaks it, like it has for some people on this thread, what are my rights?

133 posts

Master Geek
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  Reply # 817909 15-May-2013 10:04
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Just had ours fixed. The uncovered pins in the connectors were covered up with a plastic bag and sealed with insulation tape. There was no moisture anywhere near the connectors, as the washing machine has plenty of ventilation (in garage). Repairer said with the modern house (rcd fuse box) and ventilation we would never have the problem of going on fire anyway. Apparently the ones going on fire were in old houses or appartments in badly ventilated areas

The repairer was pretty straight up.

No worries for me


 
 
 
 


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Uber Geek
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  Reply # 820267 15-May-2013 19:10
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Thanks, that was exactly what I suspected. People need to vent their dryers and use RCDs. And a proper over current trip switch in the switchboard, not fuse and not power multi board thermal trip switch. Don't think it is a design fault, they probably did not expect people to have their appliances in a "tin shed" garage at excessive humidity. This issue can happen with any brand, not only Samsung. Their products are already tested to various safety standards which are different for a number of countries (i.e. the customer gets the benefit of them all combined).




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  Reply # 820537 16-May-2013 11:20
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So sounds no different to any other appliance used in inappropriate conditions. I see many washing machines in bathrooms etc in old rental villas which cant be a good thing.




Richard rich.ms

474 posts

Ultimate Geek
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  Reply # 822104 19-May-2013 19:53
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We have one of the affected models. The repairer said it was an issue with consecutive hot washes causing the seal to expand. Hot climate could also cause it hence the problems in aus.

I'm surprised that Samsung have not mentioned it's a problem with hot washes only as ours has never had the hot connected.

Over all I thought Samsung have done the correct thing. Best washing machine we have had and would buy another without a 2nd thought

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