EQC sent a couple of men round to inspect and assess, which they did and accepted the claim.
Now 5 months later and no sign of any money at all to undertake repairs. I would estimate we are talking $2500-$5000 max.
I rang them this morning and was told that the claim had to go through 'settlement review' (which for such small sums in a relatively simple claim ought to take no more than 15 minutes!) and when I pressed for a time was told it would "probably happen this year but no promises"!!
I said I thought that was ridiculous and asked them to note on the file that I would be holding them liable for any further damage caused by their negligent failure to settle the claim in a timely manner.
Is this sort of incompetence usual?!