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13883 posts

Uber Geek

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#143340 11-Apr-2014 10:44
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I filed a claim last year following the Seddon quake.

EQC sent a couple of men round to inspect and assess, which they did and accepted the claim.

Now 5 months later and no sign of any money at all to undertake repairs. I would estimate we are talking $2500-$5000 max.

I rang them this morning and was told that the claim had to go through 'settlement review' (which for such small sums in a relatively simple claim ought to take no more than 15 minutes!) and when I pressed for a time was told it would "probably happen this year but no promises"!!

I said I thought that was ridiculous and asked them to note on the file that I would be holding them liable for any further damage caused by their negligent failure to settle the claim in a timely manner.

Is this sort of incompetence usual?!

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1917 posts

Uber Geek

  #1023323 11-Apr-2014 11:00

Priorities ... Not sure if you noticed but there was a few major earthquakes over the last few years. It will happen but you're just not important enough I'm afraid.

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Uber Geek

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  #1023467 11-Apr-2014 14:40
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there are people with a barely livable house that leaks like a sieve and your worried about 5k worth of damage and want it sorted now? when those people live in the cold and damp and sometimes with out proper toilets etc

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