Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11
3043 posts

Uber Geek
+1 received by user: 836

Trusted

  Reply # 1760025 10-Apr-2017 09:59
Send private message quote this post

The one I bought failed near the end of the first winter I was using it.


482 posts

Ultimate Geek
+1 received by user: 20


  Reply # 1760045 10-Apr-2017 10:34
Send private message quote this post

I've got a couple and had to reset one once, but other than that they've been solid. 

 

Have used in cooling and heating mode.


 
 
 
 


842 posts

Ultimate Geek
+1 received by user: 189

Trusted
Subscriber

  Reply # 1760067 10-Apr-2017 11:02
Send private message quote this post

Based on what I have read I wouldn't have one in the house





Kirk

 


1650 posts

Uber Geek
+1 received by user: 303

Subscriber

  Reply # 1760459 10-Apr-2017 21:18
Send private message quote this post

Mine worked all through last winter but shudder to think whether it will go another one.

 

Pity, really, as they do work when they work. Wonder what is going wrong?


27 posts

Geek
+1 received by user: 7


  Reply # 1766472 18-Apr-2017 07:09
Send private message quote this post

Rats, I just ordered two, but then read the posts here about them. I've cancelled my order. It's a great product that is sorely needed, but I'm not comfortable with the idea of it melting. I wondered if there is something inherently dangerous/hard about this kind of a product that means that there aren't more options sold in Mitre 10 and Bunnings?


135 posts

Master Geek
+1 received by user: 15


  Reply # 1766507 18-Apr-2017 08:43
One person supports this post
Send private message quote this post

Hi Everybody,

 

 

 

I thought I'd try and help you understand whats happening here.

 

Last year Cleverhome sold about 1,500 Heatermates, we had a return of about 30, 6 of which had the melted socket.

 

Firstly - remember what this device is for - keeping the room at a constant temperature, not typically for cranking the heat for extended periods of time.

 

If your heater is underpowered, this needs to be considered in your heating arrangements.

 

About 18 months ago there was an update to the Heatermate instructions - they became rated to 2300 Watts.

 

This was clearly stated on the instructions & the back of the device. We had a few issues where:

 

1. people using cheaper heaters like fan heaters, which would draw more than 2400 watts, especially when initially heating up.

 

2. Dangling the Heatermate on the end of an extension cord, and not checking the connection every time - a loose connection can cause issues.

 

The manufacturing process has been updated to help with these issues, and I have absolute confidence in the units.

 

Any one who has purchased from Cleverhome gets a 1 year replacement warranty - which for a $60 item is pretty good.

 

None the less, sensible precautions should be taken - smoke alarms in bedrooms, and as with any normal always on heater checking the temperature on a semi regular basis, or having another way to tell (baby monitor or other).

 

Other issues - the units not working after being in storage, often they come back alive after leaving them plugged in for about an hour.

 

When I said earlier I was looking at alternative units, it was about different features (adding a timer, adding in a remote temperature probe) not that there are any concerns with the actual unit.

 

Cheers - Daniel


sxz

569 posts

Ultimate Geek
+1 received by user: 113


  Reply # 1766509 18-Apr-2017 08:46
Send private message quote this post

Used ours all of last winter.  Just got it back out this morning and works fine.  In my experience it's been great.


12871 posts

Uber Geek
+1 received by user: 2111

Trusted
Subscriber

  Reply # 1766514 18-Apr-2017 08:57
Send private message quote this post

CokemonZ:

 

Any one who has purchased from Cleverhome gets a 1 year replacement warranty - which for a $60 item is pretty good.

 

 

Consumer guarantees in NZ means pretty much everything sold that's not consumable must have a one year warranty, regardless of price. If it's sold by an NZ business consumer guarantees means the consumer may get a 2 or 3 year warranty.

 

My heatermate is only used through winter. After reading this thread I won't be using it in my 6 month old son's room. I might just toss it out.





AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


BDFL - Memuneh
58503 posts

Uber Geek
+1 received by user: 9946

Administrator
Trusted
Geekzone
Subscriber

  Reply # 1766536 18-Apr-2017 09:37
Send private message quote this post
135 posts

Master Geek
+1 received by user: 15


  Reply # 1766543 18-Apr-2017 09:47
Send private message quote this post

Both us (www.cleverhome.co.nz) and heatermate in Australia have new batches.
A really new batch is landing end of April.

842 posts

Ultimate Geek
+1 received by user: 189

Trusted
Subscriber

  Reply # 1766571 18-Apr-2017 09:57
2 people support this post
Send private message quote this post

6 melted the socket.....

I don't know any parent that would put one in their child's room after reading that. I certainly won't be. The number could have been 1 melted and I still wouldn't. Sorry, not worth the risk.




Kirk

 


135 posts

Master Geek
+1 received by user: 15


  Reply # 1766580 18-Apr-2017 10:04
Send private message quote this post

And I understand where you are coming from.

While I didn't explicitly state it - in all of those cases they weren't being used in a recommended fashion. We replaced them all anyway, along with guidance on better usage.

I would suggest a 4 plug being used in a similar fashion would have had a similar result.

Irrespective of all that, we have new batches which have been re-engineered to further minimize any risk.

135 posts

Master Geek
+1 received by user: 15


  Reply # 1766593 18-Apr-2017 10:20
Send private message quote this post

Here is an example of what I am talking about as not recommended usage.


842 posts

Ultimate Geek
+1 received by user: 189

Trusted
Subscriber

  Reply # 1766600 18-Apr-2017 10:31
One person supports this post
Send private message quote this post

CokemonZ: And I understand where you are coming from.

While I didn't explicitly state it - in all of those cases they weren't being used in a recommended fashion. We replaced them all anyway, along with guidance on better usage.

I would suggest a 4 plug being used in a similar fashion would have had a similar result.

Irrespective of all that, we have new batches which have been re-engineered to further minimize any risk.

They should have an overload cutoff then (like many 4 plug boards) not melt the socket and potentially cause a house fire. Sorry as a professional tester this would be a major fail. Everybody knows people don't read instructions well.




Kirk

 


Baby Get Shaky!
1449 posts

Uber Geek
+1 received by user: 321

Subscriber

  Reply # 1766605 18-Apr-2017 10:39
Send private message quote this post

CokemonZ: Here is an example of what I am talking about as not recommended usage.

 

We have ours plugged directly into its own wall socket with the heater about 1 metre away. I can't remember the recommended install instructions but does this sound sufficient?

 

I'm in two minds about continuing to use it. It's been rock solid and great at managing the temperature in the room but obviously no parent wants to put anything even remotely suspect in use in their kids rooms. Are there any serial/model numbers that may be specifically affected?


1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Public Wi-Fi plus cloud file sharing
Posted 18-Aug-2017 11:20


D-Link NZ launches professional Wireless AC Wave 2 Access Point for businesses
Posted 17-Aug-2017 19:25


Garmin introduces the Rino 700 five-watt two-way handheld radio
Posted 17-Aug-2017 19:04


Garmin announces the Foretrex 601 and Foretrex 701 Ballistic Edition for outdoor and tactical use
Posted 17-Aug-2017 19:02


Brightstar announces new distribution partnership with Samsung Knox platform in Australia
Posted 17-Aug-2017 17:07


Free gig-enabled WiFi network extends across Dunedin
Posted 17-Aug-2017 17:04


Samsung expands with connect Gear S3 Frontier
Posted 17-Aug-2017 15:55


Fact-checking Southern Cross Next cable is fastest to USA
Posted 17-Aug-2017 13:57


Thurrott says Microsoft Surface is dead last for reliability
Posted 16-Aug-2017 15:19


LibreOffice 5.4 works better with Microsoft Office files
Posted 16-Aug-2017 13:32


Certus launches Cognition
Posted 14-Aug-2017 09:31


Spark adds Cambridge, Turangi to 4.5G network
Posted 10-Aug-2017 17:55


REANNZ network to receive ongoing Government funding through to 2024
Posted 10-Aug-2017 16:05


Chorus backhaul starts with 2degrees
Posted 10-Aug-2017 15:49


New Zealanders cool on data analytics catching benefit fraud
Posted 10-Aug-2017 09:56



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.