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1188 posts

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DR

  #1535992 19-Apr-2016 20:19
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Hmm.  Wonder what they do to existing customers who get solar?


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  #1535995 19-Apr-2016 20:24
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gchiu:

 

Hmm.  Wonder what they do to existing customers who get solar?

 

 

No meter upgrade, so no sign off from independant inspector, so not legal to liven up the install I would expect.

 

Turn it on at your own risk.





Richard rich.ms

3885 posts

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  #1536027 19-Apr-2016 20:47
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My understanding is that the current smart meters are either already able to work as an import / export meter. Or at the very least able to detect reverse flow of power. In which case they will set a reverse flow trouble flag. If they are not configured for 2 separate registers (import / export) They will instead be configured so electricity flow in either direction will cause the meter to count up. (Anti fraud measure originally introduced in USA that got carried over here as well). So you definitely don't want to export any power as it will make your bill go up. Even if you don't get caught.






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  #1548190 8-May-2016 09:28
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Is anyone else seeing significant delays in the snapshot updates.
Since about the beginning of last month I've been having only one or two updates a week.

Right now, My snapshot includes nothing for this month. I can see seemingly complete data exists for 5 days.
It seems to update on billing days and *sometimes* one other timed during the week.
Most weeks it has been showing $0 the entire week

Previously if complete data was available, it was included in the snapshot.

Contacted Flick last week and mostly got fobbed off. Just a canned response followed by "oh look it seems to be working again".
I'm hoping todays pretty please email will get a better response.

screenshots here




Electrician.

 

Location: Dunedin

 

 


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  #1548192 8-May-2016 09:41
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I can confirm that I can't see prices in the week view either, just usage. Go into the day view, that seems to work.


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  #1548205 8-May-2016 10:25
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timmmay:

I can confirm that I can't see prices in the week view either, just usage. Go into the day view, that seems to work.

How about your snapshot on the main page? is it up to date?




Electrician.

 

Location: Dunedin

 

 


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  #1548206 8-May-2016 10:31
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Yep looks fine. I can see my week to date total and current price.


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  #1548238 8-May-2016 11:08
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My current spend is still showing "as at 30 April 2016" with 4 days to go. There is 5 days of data that exists but hasn't been applied to the current spend.




Electrician.

 

Location: Dunedin

 

 


830 posts

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  #1548240 8-May-2016 11:11
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andrewNZ: My current spend is still showing "as at 30 April 2016" with 4 days to go. There is 5 days of data that exists but hasn't been applied to the current spend.

 

Mine looks like this right now too, I'm also in Dunedin FWIW


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  #1549465 10-May-2016 19:38
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I really don't understand how the info is so far out of date now. When I first joined in July last year the online info was pretty up to date, but now I'm lucky if I can see what I've used over the week by time the bill arrives! Half of March still shows as estimated spend so I don't know what's happening there, and the last time I contacted support it took them over a week to contact me, and even then they wouldn't put anything in writing and wanted to discuss it on the phone instead! I am still saving money from my old provider but I have to say I do find it concerning on the quality of service and info coming from Flick these days and if it goes downhill anymore I may have to consider moving away. Hopefully there are improvements in the near future.


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  #1549494 10-May-2016 20:11
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I can see usage and details for Sunday, so it's two days behind, pretty standard for Flick. I asked why the delay once, I was told it went to the meter company first, who took time to send it to them.

 

Even if you don't get the information quickly you still get the benefits of Flick, so it's an annoyance, and it's still better than most companies give you.


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  #1549497 10-May-2016 20:16
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Could be an issue with the smart meter communications. I have a smart meter with Meridian, which provides usage info down to the hour with a delay of a couple of days, but sometimes I have patches of no data. So bear in mind that it's not necessarily a flick issue

Still sounds like a poor response from them, and sounds like more than an intermittent issue like mine

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  #1549507 10-May-2016 21:01
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I don't have a problem with the 1-3 day delay getting the data, that's just how it is.

I do have a problem with features not working. The major factor that makes Flick cheaper is the customer taking on the risk of price fluctuations. Right now, the tools they have provided to help me manage that risk aren't working properly.

I don't believe this is down to final pricing delays, I suspect it's a case of a company growing too fast and failing to manage the increased load.


My email
"PRETTY PLEASE, will you get someone to look into why this is happening."

Got this response
"I’ve forwarded your messages to our development team, they’ll investigate if there are any problems with data being loaded on to your account."
We'll see I suppose

Here's hoping they can get on top of this.




Electrician.

 

Location: Dunedin

 

 


501 posts

Ultimate Geek


  #1549538 10-May-2016 21:34
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andrewNZ: I don't have a problem with the 1-3 day delay getting the data, that's just how it is.

I do have a problem with features not working. The major factor that makes Flick cheaper is the customer taking on the risk of price fluctuations. Right now, the tools they have provided to help me manage that risk aren't working properly.

I don't believe this is down to final pricing delays, I suspect it's a case of a company growing too fast and failing to manage the increased load.

 

I totally agree as also think the delay is due to internal processes at Flick rather than delays in the data getting to them. Currently final prices are available to 3 days ago with interim prices up to yesterday but I have no daily prices for a week. Hopefully this means it's something they can fix, but maybe they don't think they need to as see no problem with giving us delayed data.


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  #1549563 10-May-2016 22:59
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I have had a similar fob off from flicks customer diservice machine.

A few months ago, there was a significant price spike for a couple of hours, and although I got emails from a 3rd party price monitoring robot, flicks own (relatively new at the time) app failed to notify me at all. When I asked why this was, I was first told it was because the spike was too short in duration. A screen shot from their own web portal showed it was several hours long. Next try was that the price was under the threshold - another web screen shot showed the price charged was well above it. The last comment I got was similar BS as above, with "the data being forwarded to the dev team for investigation. "
Zero response since.
Doesn't build confidence when the initial line of questioning shows they didn't understand their own systems, and the lack of follow up since shows they don't value me or my suggestions for improvement.
I love flicks pricing model - it's saving me big bucks.
I don't like being in the dark about what's going on though, or being mislead by their tools not working.
I trust someone in flick is monitoring this thread and can take the info on board.

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