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  Reply # 1549572 10-May-2016 23:43
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I've been waiting for a fixed term price to end before I switch to Flick. I didn't mind because I was waiting for better systems. I might just keep waiting.


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  Reply # 1549573 11-May-2016 00:01
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Hammerer:

I've been waiting for a fixed term price to end before I switch to Flick. I didn't mind because I was waiting for better systems. I might just keep waiting.



I'm not knocking them in price as I'm saving a decent amount compared to what I would be paying if I'd stayed with my previous provider, but it does seem to have come at a cost of customer service. I'm hoping it's just that they haven't scaled this area at the same rate as their customer base and are intending on catching up.

 
 
 
 


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  Reply # 1549609 11-May-2016 07:24
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Systems are immature - you have less visibility than you could, but more than most companies. You still get the good pricing, and third party alerting is moderately reliable.

 

So grumble away and use other power companies, but I've saved $600 with Flick in the past year compared with whoever I was with before - Genesis I think.





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  Reply # 1551203 11-May-2016 21:58
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timmmay:

 

Systems are immature - you have less visibility than you could, but more than most companies. You still get the good pricing, and third party alerting is moderately reliable.

 

So grumble away and use other power companies, but I've saved $600 with Flick in the past year compared with whoever I was with before - Genesis I think.

 

 

 

 

I don't see why people should just shut up and put up. I like Flick, and I have made bigger savings than you have in the 10 months since I switched and I would like for them to be successful, but for this to continue I think they need to make sure they don't fall behind with support and customer service.

 

I'm pretty low maintenance as I only contact as a last resort when I cannot source the answers elsewhere, but not everyone is like that, and from the twice I have contacted them (once in the first few weeks and then again in March when I was moved to a different tariff without warning) I have found them to be lacking. This, along with the delays in info coming to the Flick dashboard means I still feel the service is too geeky for mainstream, mainly because the pricing info etc requires using a few different services (e.g. www.electricityinfo.co.nz, www.em6live.co.nz & www.nodewatch.co.nz) to get up to date pricing info.

 

This makes it difficult to recommend the service to my less geeky friends, but that doesn't mean I should leave the service just because I don't look at it with blinkers on. 


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  Reply # 1551251 12-May-2016 07:15
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I'm not saying put up with it silently, but moving to a different power company and paying more because they're not giving you information as quickly as you'd like seems like cutting off your nose to spite your face.

 

Not sure it changes whether you should recommend to less technical people. Over a year I saved $600 with a few very simple changes, using timers for dishwasher and sometimes the clothes drier. I didn't use Flick tools in that time - they're not useful - I used other tools like EM6.





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  Reply # 1551274 12-May-2016 08:56
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I think we want these guys to succeed, but if they're too successful maybe no one saves in the end!

 

Aren't there other vendors moving into this space as well?


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  Reply # 1551375 12-May-2016 10:44
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gchiu:

 

I think we want these guys to succeed, but if they're too successful maybe no one saves in the end!

 

 

They should continue to be cheaper in the long term. But the user takes on significant risk which can at times produce higher costs in the short term.


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  Reply # 1551388 12-May-2016 10:54
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Not sure how significant that risk is. Looking back over the past year there were no events significant at that time scale level. You might find an hour or two is quite expensive one week when the NI/SI cables are down for maintenance, but the overall savings offsets it easily.





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  Reply # 1564429 2-Jun-2016 17:58
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now 6pm Thursday. OMD.  does that happen a lot at all?

 

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  Reply # 1564432 2-Jun-2016 18:00
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Huchiz:

 

now 6pm. OMD.  does that happen a lot at all?

 

Click to see full size

 

 

Think I will just go and crank the AC up and turn on the dryer on my nice constant 20ish cent power rate ;)





Richard rich.ms

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  Reply # 1564446 2-Jun-2016 18:22
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richms:

 

 

 

Think I will just go and crank the AC up and turn on the dryer on my nice constant 20ish cent power rate ;)

 

 

 

 

The current megawatt price for where I am is $792.87. That would be about 80 cents per unit. I wonder how long it takes for people to get their $1,500 power bill for a winters month lol.

 

My bill is about $280 a month during winter for 27c per unit thereabouts. But 556c a unit... hmmm $5.56 for a fan heater on low for one hour lol.




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  Reply # 1564486 2-Jun-2016 19:09
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I was getting a 502 gateway error on their website for a while.


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  Reply # 1564492 2-Jun-2016 19:22
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Good news - I finally got a price based notification tonight from the flick app when the price went up.
Average news - although the app was able to tell me the price had gone above the threshold, it wasn't able to tell me what the price actually was very often at all - "loading data......" Was a familiar sight.

Maybe lots of customers were all trying the same thing at once?



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  Reply # 1564495 2-Jun-2016 19:24
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apparently Geekzone thinks it's yesterday... Check the posted date...

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  Reply # 1564535 2-Jun-2016 20:10
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Date looks OK to me. Could your timezone for Geekzone forums be set incorrectly?

 

 


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