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Topic # 153521 29-Sep-2014 21:19
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Hi all,

I'm new here and this is my first post. I've been reading the forums for some time so I'm hopeful I'll get good advice on here :-)

I've just moved into a new house and I've got a problem with the phone jacks. All the jacks ( four in total ) are dead and if a handset is plugged in to any of them, it sounds like an echo ( an open line ?? ). I've located the main 'star' junction and hopefully a picture of this will appear below :-

20140929_191034 by markoneswift, on Flickr

From the image, you can see towards the bottom left a blue wire which appears to have been punched down at some point. Would it be a safe assumption that if I follow sequentially along the numbered slots and then punch down this wire into the next available slot, the phone 'circuit' should be complete ? The order seems to go along blue / white+blue stripe, blue, white+blue stripe etc.

Hoping someone can help, thanks in anticipation :-)

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  Reply # 1143847 29-Sep-2014 21:38
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Hi, can you tell which of the cat5e cables is the inbound line. It would possibly be that the blue pair left floating need to be punched back down, but only if they are the inbound line.

Cyril

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  Reply # 1143886 29-Sep-2014 22:52
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Only 4 jacks? There appear to be 8 pairs leading out of the strip, #8 with a wire off and 1 pair at top right commoned down the strip.



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  Reply # 1143952 30-Sep-2014 08:31
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Hey thanks for the replies so far guys, most helpful. Unfortunately, | can't work out which cable is incoming as it's a rented place and access to the loft space to look around is limited. The garage is out of bounds too, as the owner hasher furniture stored in there. I asked her about the phone jacks, but she said she had no idea as she never uses a landline. There is one live jack in the downstairs study / bedroom and I've got my landline / router running off that just now, but long term I don't want my phone / router in a bedroom where someone is sleeping !! It's weird why one jack is live and it's a different face plate too, obviously newer than the rest of the house.

I'm assuming, in my ignorance, that this live jack will still go back to the central connection strip ( is that a 'krone' ?? ) so I don't understand why none of the other jacks work. The only thing I can assume is that the blue wire floating loose is one of the pair for the outside line and maybe there's another new line been put in specifically to the downstairs study. Seems a bit mad why that would have been done though. Any thoughts ?

Cheers

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  Reply # 1143960 30-Sep-2014 08:38
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Yes its a Krone Strip connector.

It may be that the Owner or previous tenent had naked DSL on a dedicated jackpoint, that was put in for that purpose, connected on its on cable straight off the demarc box (External Test Point or ETP) and the rest of the house wireing disconected in the ETP.

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  Reply # 1143977 30-Sep-2014 09:01
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I note that the story has changed from a total of 4 jacks that don't work to there is 1 (additional?) that does. Maybe there's a master filter and the study was the location for the dedicated data jack. Is the house a single unit?



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  Reply # 1144014 30-Sep-2014 09:54
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InstallerUFB: Yes its a Krone Strip connector.

It may be that the Owner or previous tenent had naked DSL on a dedicated jackpoint, that was put in for that purpose, connected on its on cable straight off the demarc box (External Test Point or ETP) and the rest of the house wireing disconected in the ETP.


That sounds like a possibility - the owner lived in the property prior to us moving in and she didn't use a landline. Previous to her being in the house, she had other tenants so they may have changed something too. If the working jack was for naked DSL though, I wouldn't be able to get the phone working on it would I ? The phone does work OK connected to this one working jack and I have a micro filter connected to the phone and router. The plate is actually a double outlet, but only one jack works.

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  Reply # 1144035 30-Sep-2014 10:04
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Are the other jacks double outlets too? I'm still looking to reconcile the number of pairs connected to the left side of the Krone strip with the apparent number of outlets.

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  Reply # 1144574 30-Sep-2014 22:25
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markoneswift: <snip>. If the working jack was for naked DSL though, I wouldn't be able to get the phone working on it would I ? The phone does work OK connected to this one working jack and I have a micro filter connected to the phone and router. The plate is actually a double outlet, but only one jack works.


If they were using it as a dedicated jkpt for naked (with all other jkpts cut off - ie the feed to that krone strip) then it will still work for you as a phone and xDSL jkpt.
Naked services are delivered the same as Clothed (PH & Data) just that the ph component is either turned off or no pysicaly connecton is made to any ph equipment @ the Cabinet or exch.  So in your case when you have both then any jkpt that had the naked service on it will have both on it now for you (regardless if a master spliter has been connected or not as well)

I suspect the other jkpt on you double plate may be connected back to that Krone block.



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  Reply # 1145382 2-Oct-2014 09:56
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OK sweet, sounds like that may be the case. So I could be looking at a situation where the only working jack in the house is the one I'm using which may have it's own dedicated connection to the outside world, right ? Even if I re-punch the blue wire in the Krone, that's not necessarily going to get me a live line on all the jacks because there may be no external connection to the strip. It may be best if I just leave it alone then, unless there's anything else I can do with it ? 



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  Reply # 1145389 2-Oct-2014 09:59
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Bung: Are the other jacks double outlets too? I'm still looking to reconcile the number of pairs connected to the left side of the Krone strip with the apparent number of outlets.


Nope, they're not. They're mostly combo plates consisting of an aerial connection and phone jack. There may be one or two I've missed because I didn't become aware of the phone issue until we'd moved in most of our furniture - I may have obscured one or two jacks without noticing.



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  Reply # 1145400 2-Oct-2014 10:05
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Bung: Only 4 jacks? There appear to be 8 pairs leading out of the strip, #8 with a wire off and 1 pair at top right commoned down the strip.


Would it be fair to assume that the commoned pair could be the outside line ? How are these things usually wired ?

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  Reply # 1145414 2-Oct-2014 10:20
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markoneswift:
Bung: Only 4 jacks? There appear to be 8 pairs leading out of the strip, #8 with a wire off and 1 pair at top right commoned down the strip.


Would it be fair to assume that the commoned pair could be the outside line ? How are these things usually wired ?


10pr krone blocks are not normaly used like this (but they can be) - Looking at the picture I would have to assume that the Blue/white pr that has been punched down first on tag set 1 would be the incomeing line.

I would guess that the cable feeding this strip and the one that is connected to the only working jkpt would both come from the ETP on the outside of the house -  ifyou ar confident that yu can indeitify the correct circuits and have the tools/materials to recrimp the connections you could swap them around your self  - if not bite the bullet and get your provider to get a service tech around to sort it out for you (they may even pay for it)



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  Reply # 1150467 9-Oct-2014 09:42
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InstallerUFB:
markoneswift:
Bung: Only 4 jacks? There appear to be 8 pairs leading out of the strip, #8 with a wire off and 1 pair at top right commoned down the strip.


Would it be fair to assume that the commoned pair could be the outside line ? How are these things usually wired ?


10pr krone blocks are not normaly used like this (but they can be) - Looking at the picture I would have to assume that the Blue/white pr that has been punched down first on tag set 1 would be the incomeing line.

I would guess that the cable feeding this strip and the one that is connected to the only working jkpt would both come from the ETP on the outside of the house -  ifyou ar confident that yu can indeitify the correct circuits and have the tools/materials to recrimp the connections you could swap them around your self  - if not bite the bullet and get your provider to get a service tech around to sort it out for you (they may even pay for it)


Excellent information there and thank you to everyone who responded to my enquiry. I've emailed the landlord of the property and he has agreed to get a tech to look at the issue of the none working jacks. Seems the best way forward rather than messing with it myself - if it was my own place, then maybe I'd have a go :-)

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