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  # 1338798 7-Jul-2015 18:12
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it's like any other place that sells to trade and retail, different prices, when they sell retail then they have to provide CGA support and deal with joe public who doesn't really have a clue as to what they want so as a result the price is higher

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  # 1338814 7-Jul-2015 18:29
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gregmcc: it's like any other place that sells to trade and retail, different prices, when they sell re tail then they have to provide CGA support and deal with joe public who doesn't really have a clue as to what they want so as a result the price is higher


You should still be protected by the CGA if you buy from the wholesaler.

 
 
 
 


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  # 1338815 7-Jul-2015 18:31
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Don't forget that along with their bizarre pricing you get the privilege of being treated as an impediment to their day as you aren't a trade customer.

The only thing worse than being a retail customer to a wholesaler is being a supplier.

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  # 1338818 7-Jul-2015 18:45
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Handle9: Don't forget that along with their bizarre pricing you get the privilege of being treated as an impediment to their day as you aren't a trade customer.

The only thing worse than being a retail customer to a wholesaler is being a supplier.


No surprise, seen a person come into the local electrical wholesaler looking for a light bulb......did they bring the old one with them?.....no.....but it was described as a "round one", it only got worse from there when the salesperson tried to get relevant information on exactly what kind of bulb it was.

This is why when they deal with retail customers they charge them more.

As a trade customer, I know exactly what I want, if they don't have the exact thing I need I know what I can use as a suitable replacement. I'm in and out in a matter of minutes while the retail customer is still stuck at the counter trying to explain why his 15m piece of cable is 1 meter too short, can he return the 15meter piece and get a 16meter piece?



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  # 1338847 7-Jul-2015 19:16
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mattwnz:
gregmcc: it's like any other place that sells to trade and retail, different prices, when they sell re tail then they have to provide CGA support and deal with joe public who doesn't really have a clue as to what they want so as a result the price is higher


You should still be protected by the CGA if you buy from the wholesaler.

The CGA or Consumer Guarantees Act, only covers consumers NOT businesses.

So as Greg said, when they sell to consumers they have to do hand holding and provide CGA protection.




Location: Dunedin

 


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  # 1338869 7-Jul-2015 19:57
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Handle9: Don't forget that along with their bizarre pricing you get the privilege of being treated as an impediment to their day as you aren't a trade customer.


I can't say I've ever had that experience.  They are usually very helpful although I pretty much always have a sample of what I'm after or a clear description of what I'm looking for.  A lot of the time I know more about what I'm buying than they do.

They are also very willing to give help and advice where they know a lot about the product.

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  # 1340305 9-Jul-2015 22:51
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andrewNZ:
mattwnz:
gregmcc: it's like any other place that sells to trade and retail, different prices, when they sell re tail then they have to provide CGA support and deal with joe public who doesn't really have a clue as to what they want so as a result the price is higher


You should still be protected by the CGA if you buy from the wholesaler.

The CGA or Consumer Guarantees Act, only covers consumers NOT businesses.

So as Greg said, when they sell to consumers they have to do hand holding and provide CGA protection.


CGA actually applies to any good that is normally used as a consumer good eg. you buy a Toyota Corolla through your business, this would still be covered by the CGA unless the seller explicitly contracted out of it. If you purchased a tractor for use at home though, that CGA would not apply as it is not normally used by a consumer. 

 
 
 
 


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  # 1341051 11-Jul-2015 11:07
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Sounddude: JA Russell once tried to charge me $900 for a 100m roll of power cable. Mitre10 sold it for $220. Clicked straight away when the guy asked if I was a sparky that someone was up...

Gotta be careful in those eletrical wholesalers.


OK, 2 things with this
1. I too would not pay that price for cable
2. I would NOT buy cable from a hardware store, it is often cheap cable that barely makes specs (and sometimes doesn't)

Look at this
http://www.news.com.au/finance/money/cable-girl-scandal-could-cost-80-million/story-e6frfmci-1227065770669


But try 

http://www.electricaldirectltd.co.nz

Their prices often look lower than what I can get "Trade" through the local wholesalers.

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  # 1341074 11-Jul-2015 11:25
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Byrned:
andrewNZ:
mattwnz:
gregmcc: it's like any other place that sells to trade and retail, different prices, when they sell re tail then they have to provide CGA support and deal with joe public who doesn't really have a clue as to what they want so as a result the price is higher


You should still be protected by the CGA if you buy from the wholesaler.

The CGA or Consumer Guarantees Act, only covers consumers NOT businesses.

So as Greg said, when they sell to consumers they have to do hand holding and provide CGA protection.


CGA actually applies to any good that is normally used as a consumer good eg. you buy a Toyota Corolla through your business, this would still be covered by the CGA unless the seller explicitly contracted out of it. If you purchased a tractor for use at home though, that CGA would not apply as it is not normally used by a consumer. 


^^^ this.

The consumer/business divide is often used as a shorthand, but it's actually a bit more nuanced than this.

By default, the CGA kicks in (or not) depending on the type of good or service, *not* who's actually acquiring it. So a good/service ordinarily used for personal, domestic, household etc. use is usually subject to the CGA, and a good/service not ordinarily used for personal, domestic, household etc. is not.

And in fact, the trade/business exemption only automatically applies if you're either reselling the goods, or using them up in manufacturing something else. So electrical tools for example are probably subject to the CGA by default. That said, if everyone involved is "in trade" you can contract out, but you actually have to expressly agree to do so.

I would suspect (and probably hope) that electrical cables and outlets don't fall under the heading of ordinarily used for personal use. So therefore it shouldn't matter who is buying.

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  # 1341079 11-Jul-2015 11:48
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Hence the difference in prices at shops. "Reseller pricing" and other options being cheaper than list price. Choosing those options is agreeing what the products are used for.




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  # 1341090 11-Jul-2015 12:27
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mdf: .I would suspect (and probably hope) that electrical cables and outlets don't fall under the heading of ordinarily used for personal use. So therefore it shouldn't matter who is buying.


What do you use in your house? TPS and 3112 plugs and sockets are hardly industrial.

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  # 1341100 11-Jul-2015 12:42
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Bung:
mdf: .I would suspect (and probably hope) that electrical cables and outlets don't fall under the heading of ordinarily used for personal use. So therefore it shouldn't matter who is buying.


What do you use in your house? TPS and 3112 plugs and sockets are hardly industrial.


as an electrician I would expect anything I buy with my personal funds to be covered by the CGA, how about if you brought some nails and 2x4 wood from bunnings and they said that's a trade use product CGA doesn't apply.

and on the other hand anything using company/business funds I would not except any CGA coverage.

Got to remember that the electrical regulations allow home owners to do very limited electrical work, that been the case there is absolutely a case where the CGA applies when purchasing electrical supplies

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# 1341104 11-Jul-2015 13:01
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gregmcc: it's like any other place that sells to trade and retail, different prices, when they sell retail then they have to provide CGA support and deal with joe public who doesn't really have a clue as to what they want so as a result the price is higher


Not to mention joe public wondering why most items either have no prices listed on them, or if they do, have ex GST prices. wink

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  # 1341110 11-Jul-2015 13:29
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From the Consumer Affairs website;

"Your rights when buying commercial goods Goods usually used commercially
The Consumer Guarantees Act doesn’t apply to goods usually used for commercial use. So items such as an industrial-sized coffee machine, a truck, or a cash register are probably not covered. Even if you are just using these for your personal or household use they still aren’t covered because they are usually used for a business.
Household goods used commercially Traders can contract out of the Consumer Guarantees Act if you are using goods for a business purpose. So if you have bought plates for your catering business, or a small car for visiting clients, you will need to check if you are covered or if the trader has contracted out of the Act in writing.
Your rights under the Sale of Goods Act This law applies when goods are not covered by the Consumer Guarantees Act. Under the Sale of Goods Act you may be able to get a full refund or compensation if the trader doesn’t have the right to sell the goods, or the goods are:

 

  • not of ‘merchantable quality’ (so faulty most people wouldn’t want them)
  • not fit for their normal purpose
  • poorer quality than a sample you were shown
  • not suitable for what you told the trader you wanted the goods for
  • not matching their description.
The trader can contract out of the Sale of Goods Act. Check to see if you are covered."

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  # 1341116 11-Jul-2015 13:41
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Bung:
mdf: .I would suspect (and probably hope) that electrical cables and outlets don't fall under the heading of ordinarily used for personal use. So therefore it shouldn't matter who is buying.


What do you use in your house? TPS and 3112 plugs and sockets are hardly industrial.


Good point. I wonder where "use or consumption" kicks in?

An installed outlet is clearly personal/domestic/household use. I would have thought an un-installed outlet is probably not for personal use - on the basis that the ordinary person shouldn't be doing anything with it. Maybe?

What about a 10 m run of cable? This might be for personal/domestic/household use. But a big giant spool (I don't know what the max would be but I suspect more than an individual household could use)?

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