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  Reply # 1410138 20-Oct-2015 20:56
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tdgeek: Read the article, so NZS are offering to repaint? Isn't that a good solution, to replace within 5 years or repaint after 5? 


Their warranty period is 15 years. I notified them in year 16, so they are not offering anything. My issue is that the product was faulty and clearly failed well within the warranty period, so they could elect to acknowledge inferior product and look after the customer. Like the title of that great Spike Lee film, they could choose to 'Do the Right Thing'

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  Reply # 1410139 20-Oct-2015 20:59
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dafman:
tdgeek: Read the article, so NZS are offering to repaint? Isn't that a good solution, to replace within 5 years or repaint after 5? 


Their warranty period is 15 years. I notified them in year 16, so they are not offering anything. My issue is that the product was faulty and clearly failed well within the warranty period, so they could elect to acknowledge inferior product and look after the customer.  


CGA an option? Cheap, the photos show its not an issue from Year 16. Case history i.e. the known issue and the resolvements that have and are happening. 
Seems fair and reasonable that the CGA would see it your way

 
 
 
 


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  Reply # 1410140 20-Oct-2015 21:03
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my question is, does a product from 1999 still have the 15 year warranty?

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  Reply # 1410157 20-Oct-2015 21:11
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16 years is a long time. Unless you can demonstrate it's been previously acknowledged as a faulty batch just paint the roof. I thought they were only meant to last 10 years - yes I have colorsteel. You may find an exception to their warranty for areas that close to the ocean.




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  Reply # 1410158 20-Oct-2015 21:12
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Jase2985: my question is, does a product from 1999 still have the 15 year warranty?


Yes. When I first phoned them, New Zealand Steel confirmed the 15 year warranty and that I was (one year) outside of it.

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  Reply # 1410160 20-Oct-2015 21:14
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dafman:
tdgeek: Read the article, so NZS are offering to repaint? Isn't that a good solution, to replace within 5 years or repaint after 5? 


Their warranty period is 15 years. I notified them in year 16, so they are not offering anything. My issue is that the product was faulty and clearly failed well within the warranty period, so they could elect to acknowledge inferior product and look after the customer. Like the title of that great Spike Lee film, they could choose to 'Do the Right Thing'


My Mother's house had similar issues az few years back.

The colour was blue/grey. I don't know the official name.

Initially, Colorsteel were resistant to fixing it. But, eventually they did repair it. I am not sure how it was repaired and my Mother is not around to ask anymore.



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  Reply # 1410162 20-Oct-2015 21:16
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timmmay: 16 years is a long time. Unless you can demonstrate it's been previously acknowledged as a faulty batch just paint the roof. I thought they were only meant to last 10 years - yes I have colorsteel. You may find an exception to their warranty for areas that close to the ocean.


No, according to NZ Steel they are meant to last 15 years with no paint loss, so it's only one year outside warranty (and the paint loss is clearly years old).

And, yes, it's still 15 years for where my house is relative to the ocean.

And, yes, I am going to paint it. I have to, it's bare steel!



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  Reply # 1410192 20-Oct-2015 21:29
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How long have you owned the house? From the look of the roof it would have shown bare patches well within the warranty period. With some other faulty building products the current owners are finding that a previous owner was paid compensation and didn't use the money to fix the problem.

I have some Karaka Green about 20 years old that has faded and is thin in patches but nothing like your roof. It's hard to believe that there was ever a baked on paint finish there.



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  Reply # 1410197 20-Oct-2015 21:44
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Bung: How long have you owned the house? From the look of the roof it would have shown bare patches well within the warranty period. With some other faulty building products the current owners are finding that a previous owner was paid compensation and didn't use the money to fix the problem.

I have some Karaka Green about 20 years old that has faded and is thin in patches but nothing like your roof. It's hard to believe that there was ever a baked on paint finish there.


There's definitely been no previous compensation claim on the roof.

And, yes, it's hard to believe it ever had a baked on finish. If only New Zealand Steel would acknowledge this.

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  Reply # 1410216 20-Oct-2015 23:02
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I'm going to put forward a potentially unpopular opinion.

16 years seems like a pretty good amount of time for a paint job to last. Fair enough, you didn't know it was a ColourSteel product. But that's hardly NZ Steel's fault, is it? In their eyes, you probably look like somebody who is trying to score a freebie.

If you were making a claim within the warranty period then that'd be a different story. But you're not. I suggest you just paint the roof and get on with life.

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  Reply # 1410227 20-Oct-2015 23:14
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This article from Fair Go from 11 years ago comes up http://tvnz.co.nz/view/tvone_minisite_story_skin/455658?format=html  They are dealing with roofs of that particular colour.
We have a few roofs of this type of colour around, and they have lost paint in a pattern on all sheets. Also there is  one that is a browny colour that has the same patterning. They are probably 10+ years old. I think anyone who noticed this problem should have contacted the manufacturer as soon as it was noticed, because it wouldn't have lost all the paint overnight, it would have been gradual. It is no different to a fault in a car, you don't keep driving it, you go to get it faxed, otherwise leaving it may cause bigger problems.

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  Reply # 1410264 21-Oct-2015 00:06
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Journeyman: I'm going to put forward a potentially unpopular opinion.

16 years seems like a pretty good amount of time for a paint job to last. Fair enough, you didn't know it was a ColourSteel product. But that's hardly NZ Steel's fault, is it? In their eyes, you probably look like somebody who is trying to score a freebie.

If you were making a claim within the warranty period then that'd be a different story. But you're not. I suggest you just paint the roof and get on with life.


A baked on paint finish should last longer than a regular painted finish. It is probably not too much different from powder coated windows. Do you expect to have to repaint powder coated windows every 15 years?
I have just had a quote to get some professional painted (they were the wrong colour), and it will cost about half the cost of replacing them. So it isn't cheap. Repainting a roof though should be a lot cheap in comparison, as it can just be sprayed.

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  Reply # 1410304 21-Oct-2015 08:27
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"...we assumed our roof was a cheap iron product with an inferior paint finish." This isn't NZ Steel's fault and if the paint loss was that serious it should have been sorted out years ago. As soon as you moved in, really. Home maintenance is no joke. It is certainly unfortunate that this has happened and also falls just outside of the warranty but you need to acknowledge your maintenance failure and move on IMO.



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  Reply # 1410310 21-Oct-2015 08:36
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Journeyman: I'm going to put forward a potentially unpopular opinion.

16 years seems like a pretty good amount of time for a paint job to last. Fair enough, you didn't know it was a ColourSteel product. But that's hardly NZ Steel's fault, is it? In their eyes, you probably look like somebody who is trying to score a freebie.

If you were making a claim within the warranty period then that'd be a different story. But you're not. I suggest you just paint the roof and get on with life.


I am going to paint it.

But, I'm also using social media to highlight a company that doesn't always stand by their product when it has been shown to fail. Many do, New Zealand Steel don't. It's good for consumers to be informed, that's one of the benefits social media provides that we didn't have some years back (-;

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  Reply # 1410314 21-Oct-2015 08:39
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Yeah, I'm going to be looking at other brands of long iron when I redo the garage roof shortly because of their history of failures. May as well get plain stuff and paint it if that's gonna happen.




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